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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Kathry    Time: 2023-05-02 07:00
Q: I just want a (prefer pink ) heart-shaped pair of readers . THey can be all reader or have a bifocal lenses at 2.75 or 3.0 reader level., but the choices are too confusing and complicated for me so I don't know what to order. I don't have a prescription.
A: Dear Kathry,if you just want readers, please choose single vision reading lenses, and choose +2.75 or +3.00 as your Sph value and fill in your PD value.
Stephanie     Time: 2023-05-01 10:20
Q: Order is over $69 but still trying to charge $10 shipping. Used BOGO code, and subtotal is still over $69 but shipping charges applied. Is there an issue with the BOGO code overriding free shipping?
A: Dear Stephanie, do you choose economy shipping ?
JaniceSmith    Time: 2023-05-01 06:59
Q: I processed order twice want to cancel one of the orders.
A: Dear Janice Smith, please don\'t worry. we will cancel the order#22305010649238 and will refund you the money.
Ruth Hines    Time: 2023-04-30 04:50
Q: I need to change my email address to this account to oshunbey1999@gmail.com I no longer have access to the yahoo.com acct ....I have two acct the other one is with the oshunbey1999@gmail.com Email and have forgotten that pass to sign to wherelights.
A: Dear Ruth Hines, ok, we will.
BongiweSibanda    Time: 2023-04-29 08:15
Q: How come order is one price. But then it says order accomplished is a different price
A: Dear Bongiwe Sibanda, we have checked your order and the total amount of the order is $82.55, after you using the bogo discount, we only charged you the money $44.75 .
Paula dewbrew    Time: 2023-04-28 04:15
Q: Annebelle says 7.00 $ why 144 final price Ondine about the same why 129 00 do you have transitions lens
A: Dear Paula, $7.00 is not include the price of the lenses. The price of the photochromic tint is $31.95 .
Sutirtha Roy    Time: 2023-04-27 19:12
Q: Hello Team!! I am from India. I wanted to know how I can know the price of the sunglasses according to Indian standards. Thank you in advance
A: Dear Sutirtha Roy, we would like to tell you that you can google it.
DenisseCaruso    Time: 2023-04-26 10:51
Q: Hi!!! Which shipping service company sends order to Ecuador? :-)
A: Dear Denisse Caruso, we are sorry to tell you that we can not ship the glasses to Ecuador.
KristyVarrin    Time: 2023-04-26 07:51
Q: Cannot find out when my glasses r being shipped out. Also please make sure address is correct. 207 Locust Pass Course ocala fl 34472
A: Dear Kristy Varrin, we have checked the address in the order and it is correct. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902406096828965874580
Renata ?okalj    Time: 2023-04-25 21:57
Q: Do you ship to Croatia/ Europe?
A: Dear customer, sorry, we don\'t ship the glasses to Croatia
Oyuna    Time: 2023-04-25 20:53
Q: Where's my order?
A: Dear Oyuna,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902406096188063912547
Rosemary    Time: 2023-04-25 18:27
Q: I have no idea what a pd is , can I just order without whatever that is
A: Dear Rosemary,Pupillary Distance (PD), the distance between the centers of your pupils, determines where you look through the lens of your glasses. It should be as accurate as possible. The average adult\'s single PD is between 54-74 mm; kids\' are between 43-58 mm. The PD is very important to your vision. We need to make the lenses according to your PD.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
alissaSalazar    Time: 2023-04-24 18:01
Q: I would like to know why my order can't be filled? https://m.wherelight.com/mobile/consulting.php?d1=consulting
A: Dear Salazar, If the PD value is incorrect, the customer will feel fuzzy and dizzy when they wear the glasses. Are you sure about this ?
Martha     Time: 2023-04-24 17:52
Q: Quiero información de mi pedido
A: Dear Martha, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500000129724
Sonya Lirussi     Time: 2023-04-24 10:31
Q: I can't get the try on feature to work. I click OK to use camera and then it just has a line going down over and over but camera doesn't open.
A: Dear Sonya Lirussi, would you please tell us which frame you want to try on ?
Cheryl Dwyer    Time: 2023-04-21 19:24
Q: Where is my shipment at? Unable to track
A: Dear Cheryl Dwyer, Your item departed USPS facility in COLUMBUS OH DISTRIBUTION CENTER on April 21, 2023 at 5:08 pm. The item is currently in transit to the destination.
Robin Campbell    Time: 2023-04-21 18:25
Q: I have been charged twice on my last order could you please check into this
A: Dear Robin Campbell,we checked your order, there is only one payment record, the payment method is paypal,and the payment amount is $127.18.If you have 2 payment records, would you please take a screenshot to show us the problems ?
Debbie    Time: 2023-04-21 14:55
Q: It will not let me enter the ad or the puple distant
A: Dear Debbie,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
PaulaThorpe    Time: 2023-04-21 14:15
Q: Why can't I use my 70.00 credit and the BOGO offer?
A: Dear PaulaThorpe,100 points can be used to offset $1,and the BOGO offer can\'t be used for discounted products.You can try to enter code\'WLBOGO\',it can be used for discounted frames.The cheaper one (lenses included ) must be priced $15 or more.
Angela Byers    Time: 2023-04-21 10:02
Q: Do you take United health vision ins
A: Dear Sir , Wherelight accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and reading eyeglasses), as long as your FSA or HSA card is affiliated with a major credit card. If you have an FSA/HSA debit card, just use it as checkout as your regular credit card. Without an FSA/H SA credit card you will need to purchase your prescription eyeglasses through checkout and receive reimbursement from your FSA/H SA provider with an receipt. Please feel free to contact us if you have any further assistance. Best Regards Wherelight Team
Kimberly Wilda     Time: 2023-04-20 12:31
Q: Do you tint lenses? Can you do 2 different tints ? Top & bottom?
A: Yes,I think we do the mixed color, e.g.red green,blue pink and so on. They will be shown to you with pics in detail after filling out the Rx and the selection of lenses thickness and coating. Or would you leave an email address to me, and we would like to send you those screenshots.
DanielleDavis     Time: 2023-04-20 12:25
Q: I ordered a pair of glasses that I was excited to receive but it seems like the prescription is wrong cause they are blurry when I put them on. Can I return them?
A: Dear Danielle Davis, could you please send us your copy of original Rx for us to have a check first? service@mail-wherelight.com. Thank you.
Amanda Ristvedt    Time: 2023-04-20 07:12
Q: One of my pairs of glasses from my last order broke (my fault, not a defect), is there a way to send them in to get fixed or do I just need to order a new pair?
A: Dear Amanda Ristvedt, it would be better if you would order a new pair no matter there\'s a sale or not because of the shipment fee I suppose. Do you want a coupon:)
MICHELLE    Time: 2023-04-20 06:02
Q: HELLO, I am a first time customer. I measured my PD twice and it is 90, but the highest your glasses go is 80. Am I doing this incorrectly? Thank you
A: Dear, probably as I suppose. Do you have a copy of original prescription? You\'re welcome.
MariaFernandez    Time: 2023-04-19 15:07
Q: What's the status on my glasses
A: Dear Maria Fernandez, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:52 pm on April 19, 2023 in NEW ROCHELLE, NY 10801.Do you check your mailbox ?
Kendal Tull-Esterbrook    Time: 2023-04-18 17:00
Q: The glasses I want to order don’t have an option for my PD. Is there a way to order a custom PD? Thanks
A: Dear Kendal, would you please tell us which frame you want to order and your PD value ?
melissa    Time: 2023-04-18 12:00
Q: my new customer code disappeared and i couldnt copy it could i have that again please
A: Dear Melissa, do you log in your account and check \"My coupon\" ?
Yan    Time: 2023-04-18 10:17
Q: I'm trying to use the code save35 but it is not working. Help!
A: Dear Yan, we are sorry to hear that, would you please take a screenshot of your shopping bag to show us the problems in detail ?
Karen    Time: 2023-04-18 10:14
Q: Do you ship to Canada
A: Dear Karen, yes, we can.
BethanyDorsey    Time: 2023-04-18 07:35
Q: The sight will not allow me to enter my prescription or upload a pic of my prescription. the pic is 2mb.
A: Dear Bethany Dorsey, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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