Consulting Servive Center

A: Dear Suzanne Delapena, The feature of distance lenses If you are farsighted, the lenses are usually thinner at the edge and thicker at the center. The feature of reading lenses If you are nearsighted, your lenses are usually thinner at the center and thicker at the edge. The recommend of the index If your power is around -2.00, choose 1.56 index, it will be around 3mm If your power is around -4.00, choose 1.61 index, it will be around 3 to 4mm If your power is around -6.00, choose 1.67 index, it will be around 4 to 5mm If your power is more than that, choose thinnest lens, 1.74 index. It will be around 5mm to 8mm. What affect lens thickness Index To understand this, you should know that lens thickness is generally categorized into 4 groups, or we normally call it “index” ie 1.56, 1.61, 1.67 and 1.74. The higher the index, the thinner the lens is. 2.Prescription Prescription This is easy to understand. For the same index, the higher the prescription, the thicker the lens is. 3.Pupillary Distance Pupillary distance is the distance between two pupil centers. The idea is to align the optical center to the pupillary center so that we can minimize distortion and optimize the vision. The wider the pupillary distance, the lens will be thinner. 4.Frame size Since the lens thickness increases exponentially, as the frame size gets larger, it will utilize the side of the lens, which is also the thicker part. Therefore, for the same prescription and lens index, the larger the frame, the thicker the lens will turn out.

A: Dear Pamela Reynolds, you need to add the glasses in the shopping cart again.

A: Dear Jessica, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:30 am on February 9, 2023 in MENTOR, OH 44060. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903170119583638322628 Do you check your mailbox ?

A: Dear Nanci Maguire, are you sure that you have 2.50 prism values ?

A: Dear Octavia Marshall Moy, We have saw your comments. We need confirm purpose for you. Distance? computer? or Reading?

A: Dear Nanci Maguire, According to your purpose and precription, we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Octavia Marshall Moy, We have saw your comments. We need confirm purpose for you. Distance? computer? or Reading?

A: Dear Nanci Maguire, According to your purpose and precription, we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Karla Weber, we would like to tell you that you can change a device. You can use computer.

A: Dear Jessica Jeromin, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame name and color.

A: Dear Jessica Jeromin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Jessica Jeromin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Marta Williams, would you please tell us which page you want to send ?

A: Dear customer, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Latonya Durant, yes, you can choose photochromic tint in the lens tint.

A: Dear Mary Ross, We would like to tell you that your order is being processed now.

A: Dear Ronda, we would like to tell you that the shipping time is 15-21 business days.

A: Dear Melissa Mikkonen,sorry, do you wear prescription glasses ?

A: Dear Lina Smith, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Veru, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 3, 2023 at 11:11 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903170119717820106844

A: Dear Lauren Hussar, We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 11-18 business days.

A: Dear Getrude Sibanda, do you log in your account before you add the glasses in your wishlist ?

A: Dear Getrude Sibanda, would you please tell us which frame you want to order ?

A: Dear Getrude Sibanda, what can we do for you ?

A: Dear Amber Matheny, we would like to tell you that you can fill the code in the shopping bag and click\"use\".

A: Dear Angela Snyder,We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 12-21 business days.

A: Dear Heather Gable, We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 11-18 business days.

A: Dear Leslie, would you please tell us which frame you want to order ?

A: Dear Melquisha,those are the links of the frames: https://www.wherelight.com/wl/GetInfo-3105.html?c=grey https://www.wherelight.com/wl/GetInfo-2191.html?c=other

A: Dear Constance Brueck,Sorry, we have checked the order#82212200938567 and we are sorry to tell you that the frame#Starry is a discounted frame. So we can not apply other discount to your order. Do you still want this order ?