Buy Prescription Glasses Online at Affordable Prices

Carol Freitas Time: 2025-09-09 02:11

Q: I have already paid for my purchase but I got an email saying that I didn’t complete my order. However upon checking my bank account you have already received payment. What is going on with my order?

A: Dear customer, We would like to tell you that you can ignore that email, your order#80925080113546 is being processed now.

papitonjasmine Time: 2025-09-09 02:04

Q: My daughter has already paid for her order but she got a email saying that she needs to complete the order. She looked at her bank and you already have taken the money out. What is going on?

A: Dear customer, We would like to tell you that you can ignore that email, your order#80925080113546 is being processed now.

Melissa Schouveller Time: 2025-09-09 00:11

Q: Order number: 80925041802285. New address: 3811 15th St #C, Moline, Il, 61265 please

A: Dear Melissa Schouveller, We would like to tell you that we have corrected it for you

Christa McGowensscott Time: 2025-09-08 19:24

Q: Hello, I have ordered several pairs of glasses over the years from Wherelight. I am wondering if I mail two pair back to you will you put my new lense prescription in the old frames? What charge would that cost? Thank you so much for your time.

A: Dear Christa McGowensscott, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, we don\'t suggest you to return glasses to us.

kittyalyea94 Kitty Time: 2025-09-08 18:13

Q: The last pair of glasses I ordered with the Travis frames are truly awful and I can even wear them is there any way to return or exchange the frames for some other ones that I can actually wear?

A: Dear Kitty, We are sorry to hear that, but would you please describe your problem in details ?

Barbara Firkus Time: 2025-09-08 18:05

Q: 've been a long-time customer, and recently, the last few pairs of frames I've received have caused an allergic reaction. I'm concerned there may have been a change in the materials or coatings used. Could you please provide some insight?

A: Dear Barbara Firkus, We are sorry to hear that, but would you please tell us which pairs cause problem ?

Ashton Smith Time: 2025-09-08 14:34

Q: Have the red Fawn frames been discontinued?

A: Dear Ashton Smith, We are sorry to tell you that red Fawn frame is discontinued.

Elizabeth Valdez Time: 2025-09-08 14:09

Q: Do your plorized lens also give UV protection?

A: Dear Elizabeth Valdez, We would like to tell you that we can make photochromic tint with blue light blocker. But we don\'t suggest you to choose it. The blue light blocking coating will block some sunlight which will make color of photochromic tint ligher. And the color of blue light blocking coating is yellow, so the color of photochromic tint will be different. And our polarized lenses have UV protection.

Elizabeth Valdez Time: 2025-09-08 13:54

Q: Why can't I pick blue light protection and photochromic lens in one frame?

A: Dear Elizabeth Valdez, We would like to tell you that we can make photochromic tint with blue light blocker. But we don\'t suggest you to choose it. The blue light blocking coating will block some sunlight which will make color of photochromic tint ligher. And the color of blue light blocking coating is yellow, so the color of photochromic tint will be different. And our polarized lenses have UV protection.

Julie DaciukBeckwith Time: 2025-09-08 11:56

Q: I was prescribed progressive lenses by my eye doctor, and I do not like them. The lenses are making me dizzy and nauseous. I would like to return my progressives and order single vision lenses. How do I proceed?

A: Dear Julie DaciukBeckwith, We are sorry to hear that, would you please tell us whether you wore progressive lenses before ?

vbrewer0385 Veronica Time: 2025-09-08 11:54

Q: I never received my glasses yet.

A: Dear Veronica Brewer, Do you check your mailbox ?

asetformula666 Time: 2025-09-08 09:16

Q: Wherelight did u receive my message about the glasses?

A: Dear Marg Triplett, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ms T D Smith Time: 2025-09-08 08:28

Q: My prescription Sph and Cyl remain your same. My PD Distances changed to 75mm. PD Near changed to74mm

A: Dear Ms T D Smith, Would you please tell us order number first ?

Julie DaciukBeckwith Time: 2025-09-08 08:01

Q: Hi, I ordered two pairs of progressive lenses, and I cannot wear them! I am dizzy and feel like barfing. I need to downgrade to single vision lenses. I will need a refund for the glasses I ordered and I will order single visions glasses instead.

A: Dear Julie DaciukBeckwith, We are sorry to hear that, would you please tell us whether you wore progressive lenses before ?

Brittany rivers Time: 2025-09-08 06:54

Q: I would like to speak with somebody

A: Dear Brittany Rivers, Would you please tell us your problem in details ?

Valeria Molinero Time: 2025-09-08 06:09

Q: I recently bought two pairs of glasses with the same prescription, Order Number: 20825111802309. The glasses on the P5011 are spot on, but the ones on the A-2012 black frames are off (cannot focus). TheA-2012 black also frames fall off my nose and they are listed as having frame 16 mm and they have 21 mm. I think the pupillary distance is off because the bridge distance is incorrect. I cannot see with them nor are they comfortable to ask for a new pair, please let me know how do I process a refund. I cannot find the piece of paper regarding the refund process that came with them. Thank you for your assistance, Valeria Molinero

A: Dear Valeria Molinero, Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Asiris Aranda Time: 2025-09-08 03:30

Q: Hello, I received an update of my order (80925030901593) saying [change address]. I have not change the address and I have used that address for mutiple other orders here. I don’t really know what it means, If you could please help me. Thank you.

A: Dear Asiris Aranda, We would like to tell you that the address in this order is the same as the address in the other order.

Cook Sarah Time: 2025-09-07 13:15

Q: One of the pairs of glasses I just received has already broken. Can I get these replaced?Order# 80825161243174

A: Dear Cook Sarah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Wilfredo Perez Time: 2025-09-07 11:54

Q: Olvide mencionar que tengo fotos de la montura y donde se partió gracias

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kimberly Raynor Time: 2025-09-07 11:43

Q: Hi, The all black cateye pair of my glasses from order 80725211835046 , has broken. One of the arms broke off close to where the arm attaches. Is there a way to get a frame replacement? Thank you for your time.Sincerely, Kimberly

A: Dear Kimberly Raynor, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Wilfredo Perez Time: 2025-09-07 11:32

Q: Saludos, me dirijo a ustedes pues la montura que compre modelo (Amanda) a menos de dos meses de uso se rompieron por una de las patas me disponía a quitármelos cuando se desprendió la misma entiendo que tienen algun tipo de garantía debo decir que es el par que más me gusto no entiendo por que se partió de esa manera por favor necesito ayuda con las mismas agradecido ante mano queda de ustedes wilfredo Pérez

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Wilfredo Perez Time: 2025-09-07 11:27

Q: Saludos, me dirigí a ustedes pues la montura que compre ha

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

carol crawford Time: 2025-09-07 09:47

Q: Im having trouble submitting my new prescription. It willnot submit wihtout me putting the axis ? I dont have tha on my new prescirption. I attach my new prescription for your assistance. these are for reading glasses. thanks

A: Dear Carol Crawford, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Annika Sundberg Time: 2025-09-07 09:26

Q: This is my third set of glasses with the same prescription, but my vision is completely blurry on my left side. If I close my right eye, I cannot read signs that I can read fine with my other glasses. The lack of balance makes me feel very dizzy and uncomfortable.

A: Dear Annika Sundberg, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

rachellefaber13 Time: 2025-09-06 22:02

Q: I ordered 3 pairs of glasses. They were shipped to me but because you guys didn’t put the apartment number when printing my shipping label they sent them back and I tried stopping it and have them send them back but because the return to sender was already activated there was nothing they could do about it. So I was gonna email you guys and let you know they were on their way back to you guys, but now I can’t even find my order anywhere in my account. All I can find is the tracking number which is; 9200190384715300142227

A: Dear Rachelle Faber, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Ashley Michalski Time: 2025-09-06 11:38

Q: Do you no longer have mirrored polarized lenses?

A: Dear Ashley Michalski, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

marla shapiro Time: 2025-09-06 09:59

Q: i had the old address listed. My new address is 4334 N. Hazel St. Apt. 1208 Chicago Il. 60613. If you have to cancel please do so. I will reorder. Thanks, Marla Shapiro

A: Dear Marla Shapiro, We would like to tell you that we have corrected it for you and you can check the picture below. About your code, we would like to tell you that it has been applied to order successfully.

marla shapiro Time: 2025-09-06 09:48

Q: My coupon code is not working. Its for 45. 00. It is AUOVNT92019nf0804.

A: Dear Marla Shapiro, We would like to tell you that we have corrected it for you and you can check the picture below. About your code, we would like to tell you that it has been applied to order successfully.

asetformula Time: 2025-09-06 09:18

Q: Greetings WL i got the glasses but I'm not satisfied with the size of tha frame their to small for ma face I was expecting something a lil bit bigger. We need to work something out here Thanks

A: Dear Marg Triplett, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Denialle Time: 2025-09-06 08:07

Q: HI - I would like to order these frames but it says my pd is too small but the frames do not look large. It says they are large but they look like small size. https://www.wherelight.com/eyeglasses/frames/cateye-simple-eyeglasses-3529.html?color=black

A: Dear Denialle, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

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