Consulting Servive Center

TinaArthur Time: 2017-06-03 10:12

Q: I ordered and paid for glasses. Will I receive a confirmation email of such?

A: Dear customer, we have sent the confirmation email to you. It might be in the garbage mailbox, and please check it.

MaryCastillo Time: 2017-06-03 09:59

Q: Hello, I selected a pair of glasses and they are in my cart. Now when I pull them up, it says they are out of stock. Will they ship to me even though it says they are not available anymore for shipping? Thank you

A: Dear customer, can you tell me the glasses which you want?

MARQUITA HENRY Time: 2017-06-03 00:18

Q: Where are my glasses I can't track them

A: Dear customer, your Logistics status is CHICAGO, IL 60701, Departed USPS Facility, Your item departed our USPS facility in CHICAGO, IL 60701 on June 2, 2017 at 9:10 am. The item is currently in transit to the destination.plz wait and you will receive your package.

MeganFoster Time: 2017-06-02 18:16

Q: What is the lens tint color in the picture of the black Jeannie ?

A: Dear customer, you can choose default Lens tint, we will make it by the color in the picture of the black.

KeilaGarcia Time: 2017-06-02 15:38

Q: I purchased some glasses last night and it tells me that y'all haven't receive the payment yet... but it's been taken out of my bank account. Can y'all pls let me know what's going on?

A: Dear customer, don\'t worry,you had placed three orders in the system.one order you cancelled by yourself. we have received money of your another order.our system sent email about order you submitted without payment.If you don\'t need it, please ignore our system messages.

Aixa Rivera Time: 2017-06-02 15:07

Q: Can I email my prescription? Asking because fields are different from your order page. Thanks

A: Dear customer, you can send your prescription to us. we can help you read it.hope your rely.

JenniferWagnon Time: 2017-06-02 09:57

Q: I do not have a PD on my script, what do I do?

A: Dear customer, don\'t worry and i will send email to you and teach you how to measure your PD value. plz check your email.

RenaeCarr Time: 2017-06-02 06:32

Q: How do I get a prescription to get new glasses

A: Dear customer, you can go to see your eye doctor or optometrist for a new prescription.then you can get your new glasses.

Gloria Acosta Time: 2017-06-01 12:23

Q: Order# 81705142343398 When will I recieve my glasses?

A: Dear customer,your package is arrived at US in 5/27/2017, I think you will got it soon, thanks for your understanding.

PauletteStokes Time: 2017-05-31 12:13

Q: do i need ar coating for prescript sunglasses

A: Dear customer, yes you can, but you should pay extra money.

NatashaGloria Time: 2017-05-31 09:58

Q: Hi. How can I updtae my Prescription? Thankyou

A: Dear customer, yes you can send your new prescription to our email:service@mail-wherelight.com

CatherinePrice Time: 2017-05-31 08:10

Q: Want to order sunglasses in the fairytale frame but am having a difficult time finding the order form for them. Can you help

A: Dear customer, you can choose lenses tint for sunglasses.

RomonaHeisler Time: 2017-05-30 20:39

Q: Hi there my daughters glasses arm broke today, we have not even had them for a month, or barley.....what are you going to do for me, now she is without glasses.! hope to hear from you very soon.

A: can you send a picture of the glasses to our email: service@mail-wherelight.com

Kim Time: 2017-05-30 07:41

Q: I can't get my pic or the white cross to line up please help,,kim

A: Dear customer, can you describe the problem in more detail?

CaitlinRichardson Time: 2017-05-30 05:36

Q: I may have accidentally ordered the wrong prescription on one side of my glasses, how would i get this fixed and how much would this cost?

A: Dear customer, your glass has been shipped out on 5/21/2017, and it has arrived in UK.\' If we don\'t receive any updated news in 24h, we will process and ship according to your order information.If there\'re still mistakes, we will not take responsibility for them.\' We have show these in the email which we send to you.

NicoleDeJong Time: 2017-05-29 11:52

Q: It does not look like the tint was processed in my order, am I able to cancel it and try again?

A: Dear customer, if you change frames, you can cancel it and try again. And if you need change color only, you can tell us the changed color by email.Our email is service@mail-wherelight.com.

AnchalPatel Time: 2017-05-29 04:13

Q: Hi Is it possible to get a M sized product in Small size as I cant find good options in Small size.

A: i think you can visit our website ,www.wherelight.com and choose frames then click the \"try on\"

meradinahpavo Time: 2017-05-29 03:43

Q: Do you do delivery to New Zealand??

A: yes.we do.

KimberlyMoore Time: 2017-05-28 15:25

Q: My glasses broke trying to put my glasses on to wear for three first time. What is the process of getting them fixed or a placement pair. It is the glasses with multiple colors on a black Frame.

A: dear customer, can you take a photo of the glasses and email us ,we will deal with you,

ZoraidaRivera Time: 2017-05-28 07:30

Q: could not make changes from the website. this needs to be medium please Order Infomation Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 81705261259371 2017-05-26 13:01:34 Non-shipped No send 2017-05-26 12:59:37 Product Details Avril Art.No Color Size Price Count Point Total 74308 white Small 25.95 1 0 88.85

A: can you tell us ,which frames did you want to change to?you can find in our website,and email us.

Jebri Time: 2017-05-27 19:03

Q: When will i relieve my product?

A: can you tell me your order number?

Gloria Acosta Time: 2017-05-27 09:26

Q: Order# 81705142343398 When will I recieve my glasses?

A: 2017-05-27 15:38 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 3:38 pm on May 27, 2017. i think you will receive it soon

DesireeQueen Time: 2017-05-27 09:11

Q: Is there sunglasses that will work with +8.50

A: sorry ,dear we can only do the RX with + - 6.0

ZoraidaRivera Time: 2017-05-27 07:37

Q: order a pair of glasses small but in reality I want it medium.help?

A: dear ,did you want to exchange your frames?

Tracey Time: 2017-05-27 01:00

Q: i would like to buy bluelight protect with a pair of glasses but i do not need any degrees or have a prescription. i tried to buy it without entering my PD number, but it would not let me advance any further on the website is there anyway i can buy just the bluelight protect with frames? thanks

A: www.wherelight.com i think you can visit our website,and choose lens for you,

DiannaSnow Time: 2017-05-26 21:26

Q: Is there a way to download a pic to try frames on ?

A: www.wherelight.com i think you can visit our website and choose lens then click the \"TRY ON\"

CherylMarenda Time: 2017-05-26 20:06

Q: How do i add my ADD to Vince with a black lens?

A: www.wherelight.com i think you can visit our website,and choose lens for you,

CRmenCortes Time: 2017-05-26 19:28

Q: I cannot get the eyeglasses to shoe on my face

A: what can i do for you .

Kathy Time: 2017-05-26 07:28

Q: Does the "Paisley" frame have spring hinges? Thank you

A: No,these frame do not have spring hinges.

SheilaDesamparado Time: 2017-05-25 21:17

Q: Hi, where can i get my tracking number again

A: 2017-05-25 17:36 SEATTLE, WA 98168, Departed USPS Facility, Your item departed our USPS facility in SEATTLE, WA 98168 on May 25, 2017 at 5:36 pm. The item is currently in transit to the destination. i think you will receive it soon,\'

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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