Consulting Servive Center

A: Dear Michelle, We have checked your Rx, it is not very strong, you don\'t need to upgrade lenses to mid index 1.61. Are you sure that you want to change it ?

A: Dear Andrea Brann, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Carmona, We are sorry to hear that,but would you please tell us order number first ?

A: Dear Alicia Christopher, we would like to tell you that we have emailed you the code, you can check the email later.

A: Dear Melissa Rozetar, Do you have enough points ?

A: Dear Jessica, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear F Kristen, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Rebecca Rentscheler, We are sorry to hear that, please don\'t worry, we\'ve corrected address for you and will redeliver it to you after we receive it.

A: Dear Waleska, Yes, we have.

A: Dear Tatum Hamilton, We are sorry to hear that, but would you please tell us which pair has problem first ? About cracked frame, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400136208423284591678%2C

A: Dear Kristin, We would like to tell you that you don\'t need to select the clips separately.

A: Dear Laila, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Kacie Nicholson, We would like to tell you that we have corrected it for you

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Cathi Graham, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Alicia Christopher, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Jason Heilig, We are so sorry to tell you that UPS can\'t accept box address, please kindly send us other physical address. Then we can arrange shipment for you successfully.

A: Dear Amanda Hollinshead, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Hannah Summers, Ok, we will cancel your order#81225161516419 and will refund you money.

A: Dear Tatum Hamilton, We are sorry to hear that, but would you please tell us which pair has problem first ?

A: Dear customer, We would like to tell you that we have corrected it for you

A: Dear Josefina Pina, We are sorry to tell you that we can not make rimless frame with Progressive lenses. Farrah frame is a rimless frame. So would you please choose other full-rim frame ?

A: Dear Esther Madubuko, We would like to tell you that we will ship your order out this week.

A: Dear Esther Madubuko, We would like to tell you that we will ship your order out this week.

A: Dear Tania Ayala, Would you please pay us the money $23.95 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will add tint to glasses.