Consulting Servive Center

A: Dear Kacie Nicholson, We would like to tell you that we have corrected it for you

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

A: Dear Cathi Graham, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Alicia Christopher, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Jason Heilig, We are so sorry to tell you that UPS can\'t accept box address, please kindly send us other physical address. Then we can arrange shipment for you successfully.

A: Dear Amanda Hollinshead, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Hannah Summers, Ok, we will cancel your order#81225161516419 and will refund you money.

A: Dear Tatum Hamilton, We are sorry to hear that, but would you please tell us which pair has problem first ?

A: Dear customer, We would like to tell you that we have corrected it for you

A: Dear Josefina Pina, We are sorry to tell you that we can not make rimless frame with Progressive lenses. Farrah frame is a rimless frame. So would you please choose other full-rim frame ?

A: Dear Esther Madubuko, We would like to tell you that we will ship your order out this week.

A: Dear Esther Madubuko, We would like to tell you that we will ship your order out this week.

A: Dear Tania Ayala, Would you please pay us the money $23.95 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will add tint to glasses.

A: Dear customer, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Felisa Morgan, When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Ashley Gailliot, We would like to tell you that we have corrected it for you

A: Dear Ruthanna Kuhn, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ashley Mottu, We would like to tell you that we will ship your order out today.

A: Dear Ann Kedl, We would like to tell you that we have corrected it for you.

A: Dear Alberta Hunt, Do you ask your neighbor about this ?

A: Dear Meghgan, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Christy Carr, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Tania Ayala, Do you have Paypal ?

A: Dear Pshaun Jordan, Sorry, do you mean that your correct PD values are right eye 33 and left eye 34 ?

A: Dear Melissa Backer, Ok, we have changed it for you.

A: Dear customer, Sorry, do you mean that you want Keir to be progressive lenses ?

A: Dear Helia Vieira, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Laura Barker, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon.

A: Dear Collier Holly, Do you log in correct email account: hollycollier1204@gmail.com ?