Consulting Servive Center

A: Dear Melodee Hamilton, We would like to tell you that we have corrected it for you

A: Dear Rebecca Earley, We are sorry for the delay, we will ship your order out this week.

A: Dear Micha Straub, We would like to tell you that your order is being processed now.

A: Dear Ann Presley, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Erica Jacobsohn, Based on our return policy, we can only offer you a 50% discount coupon.

A: Dear customer, We would like to tell you that you can use the receipt we emailed you directly. The price of lenses and frame is listed on it. About glasses in order#81125081315101, we are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Shelley OLEKSUIK, Please don\'t worry, you will receive it soon. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315468278809

A: Dear customer, We would like to tell you that you can use the receipt we emailed you directly. The price of lenses and frame is listed on it. About glasses in order#81125081315101, we are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Pshaun Jordan, We are sorry to tell you that $129 discount is ended, sorry for this.

A: Dear Felisa Morgan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Brenda, Ok, we will refund you money $25.

A: Dear Brenda, Ok, we will refund you money $25.

A: Dear Gloria Huff, Ok, we will corrected it for you.

A: Dear Maree Lien, Please don\'t worry, your package is still in transit.The tracking information will be updated this week.

A: Dear Crowe Sarah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Allyson Hixson, We need to confirm the prescription with you since your sph value of right eye is positive and cyl values are is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear customer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Stefany, Ok, we will delete your account.

A: Dear Gilean Goodman, We can remove some pairs of glasses from your order, but we can not create order for you. Do you need us to remove some pairs of glasses ?

A: Dear Allissia Facey, We would like to tell you that we have returned points to your account.

A: Dear Yangzi Zhang, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Jamie Arnold, Sorry, we are sorry to tell you that we have shipped your order out, so we can not change address for you. But you can contact with your local USPS office about this. The tracking number is 9200190279541014884547 You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014884547

A: Dear customer, Do you choose \"pay with credit card \" ?

A: Dear Michelle Callahan, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt.

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

A: Dear Beverly Lewis, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?