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Sarah Pesko Time: 2026-04-21 21:34

Q: I think I ordered 2 pairs of the same glasses because the website said it was not paid for and now I have 2 different order numbers for the same pair of glasses. I need 1 canceled and a refund

A: Dear Sarah Pesko, Ok, we will cancel order#80426210511521 and we will refund you money.

Morrigan Roth Time: 2026-04-21 17:46

Q: Regarding frames #5380 it would be nice to get these in black with silver tone. Clear/silver would also be a good combination. Thanks.

A: Dear Morrigan Roth, Thanks for your suggestion.

Monica Evans Time: 2026-04-21 17:21

Q: I have a coupon that is not being honored on my order. It's 100% off a pair of glasses with code PAY3. I placed an order earlier this week for 3 pairs of glasses. Please help me. Thank You!!

A: Dear Monica Evans, We have checked your order and we find that you have used a discount in the order, do you mean that you want to change to other discount ?

Anita Mead Eaton Time: 2026-04-21 15:54

Q: Order number 80426022158280 received 4/20/26. Prescription in the glasses is incorrect.

A: Dear Anita Mead Eaton, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kelly Bringhurst Time: 2026-04-21 15:40

Q: The frame with my clear lenses came bent and looks like it was glued back together at the temple. The frames are very crooked.

A: Dear Kelly Bringhurst, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Walsh Susan Time: 2026-04-21 14:52

Q: My HSA servicer flagged this transaction as suspicious activity and denied it. I called and they said they had a new policy that any purchases made outside of the continental us are being flagged for suspicious activity and are denied. How do I pay for this with my pay pal?

A: Dear Walsh Susan, We are sorry to hear that, we suggest you to choose other card.

powellcheri75 Cheri Time: 2026-04-21 12:42

Q: There was no error with my order, I ordered the wrong frames. This pair is huge on me. I wanted Valencia in green. Can I return the pair that I received & place an updated order?

A: Dear Cheri, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

yesandsivibes Time: 2026-04-21 11:52

Q: There are two pairs I paid extra nice transitional lenses .They are not quality.they look/ feel like 3D printed .

A: Dear customer, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $85 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Mark Johnson Time: 2026-04-21 11:25

Q: Hello. What is your mailing address and phone number, please? I need this information for my insurance claim.

A: Dear Mark Johnson, We would like to tell you that we have sent receipt to your email address. We would like to tell you that you can check the receipt in your email.

As Rivera Time: 2026-04-21 09:28

Q: Hi how soon will it arrive?

A: Dear As Rivera, We would like to tell you that we will ship your order out this week.

Branford Alline Time: 2026-04-21 05:19

Q: I would like to get another glasses because my glasses has been damaged

A: Dear Branford Alline, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

brittpatterson29 Time: 2026-04-21 03:51

Q: The shipping label has been created for my order but hasn’t shipped for three days. When will my order be shipped?

A: Dear Brittany Patterson, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

mrscherrylady83 Time: 2026-04-20 18:30

Q: Would I be able to add another pair of glasses to this order ?

A: Dear customer, Would you please tell us which pair you want to add ?

Tamelia Williams Time: 2026-04-20 15:31

Q: When will my order ship? It has bern processing for over a week!

A: Dear Tamelia Williams, We would like to tell you that we will ship your order out this week.

Stacy Meyer Time: 2026-04-20 12:29

Q: Hi what is the tracking number for order #80426131203197 thx

A: Dear Stacy Meyer, You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01046844123140

joy232730 Time: 2026-04-20 12:20

Q: 9200190349451124727888 este es el tracking y no se mueve de donde está

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on April 20, 2026 at 10:54 pm. The item is currently in transit to the destination. You will receive it soon.

joy232730 Time: 2026-04-20 12:18

Q: 80426100909366 Que pasa con esta orden

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on April 20, 2026 at 10:54 pm. The item is currently in transit to the destination. You will receive it soon.

Charles McGuire Time: 2026-04-20 11:55

Q: We want to exchange the glasses (59045) for a different color. The color online didn’t match what came in person. My husband doesn’t want pink glasses. Thank you

A: Dear Charles McGuire, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

svonreed Time: 2026-04-20 11:22

Q: Hi, I’m looking to find a glasses place that sells gift cards! My MIL is in need of new glasses and I want to send her a gift card for new glasses.

A: Dear customer, We are sorry to tell you that we don\'t sell gift cards, sorry for this.

Alex Hertenstein Time: 2026-04-20 10:25

Q: Need to return an item. Since your site says 30 day return policy. Order #80326231545487. Item name : Hype Thank you.

A: Dear Alex Hertenstein, We are sorry to hear that,would you please tell us the reason why you want to return ?

janelle.johnson1 Time: 2026-04-20 09:42

Q: Order# 80426061839117 Checking on status of my order. It has been shipped and waiting for a label almost a week now.

A: Dear Janelle, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on April 20, 2026 at 5:17 pm. The item is currently in transit to the destination. You will receive it soon.

Isabella Rose Hruska Time: 2026-04-20 07:31

Q: 2516 S 19th Ave Broadview IL 60155

A: Dear Hruska Isabella Rose, We would like to tell you that we have corrected it for you

leislmccrea leisl Time: 2026-04-20 07:05

Q: I can't see out of the heart shaped aluminum frames because the tint is too dark. Want to return them

A: Dear customer, would you please tell us order number ?

Brooke Parker Time: 2026-04-20 06:36

Q: Would I get another pair or how would this process go

A: Dear Brooke Parker, Thank you, you can send picture to our email address: service@mail-wherelight.com first.

Kim Payne Time: 2026-04-19 21:20

Q: 80126231008074 Order number Glasses Yvette style in brown that I received have a broken frame and the lens out already. I rotate wearing different glasses so I have not even worn them consistently. Is there a place I can send them to be repaired?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Charlotte St. John Time: 2026-04-19 16:51

Q: Frames have broken right by the screw on the right hand arm/hing. Order number is 20625111031329. Glasses were not dropped, handled roughly or slept in. Literally was pushing them up my nose to adjust them when they broke.

A: Dear Charlotte St. John, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Brooke Parker Time: 2026-04-19 15:34

Q: Ok thank you so much i would I take a picture of it and send it to you

A: Dear Brooke Parker, Thank you, you can send it to our email address: service@mail-wherelight.com

Jodi Brown Time: 2026-04-19 15:28

Q: Hello. Do you know how long my delivery will take to Canada? Order 80426120545369 Thanks

A: Dear Jodi Brown, We would like to tell you that the shipping time is 14-18 business days.

Jodi Brown Time: 2026-04-19 15:26

Q: Hello. Do you know how long it will take for my delivery to Canada? Order 80426120545369 Thanks

A: Dear Jodi Brown, We would like to tell you that the shipping time is 14-18 business days.

Stacy Meyer Time: 2026-04-19 13:16

Q: Hi I'm checking on the status of my order for 80426131203197. Says it's finished for several days now but hasn't shipped. Thx

A: Dear Stacy Meyer, We would like to tell you that we will ship your order out tomorrow.

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