Buy Prescription Glasses Online at Affordable Prices

kaileeessmann Time: 2026-05-06 13:21

Q: I paid a bunch extra to get my glasses within 5-9 days. It said they shipped the 30th but according to the tracking link the carrier still hasn't even received them and it's been 6 days since it said it shipped. I really need these by Friday at the latest.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

macylove96 Time: 2026-05-06 12:54

Q: Do you take insurance?

A: Dear customer, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

Cindy Esquivel Time: 2026-05-06 10:40

Q: Hello-I recently placed an order for 2 pair of glasses. I noticed I had the incorrect email listed. Can we please update the email to this new one? ncenews121@gmail.com

A: Dear Cindy Esquivel, Would you please tell us your order number first ?

Cindy Vang Time: 2026-05-06 08:20

Q: Hello, is there a way to update my email address on file? I no longer have access to it.

A: Dear Cindy Vang, Would you please tell us your new email address ?

Alexis Scruggs Time: 2026-05-06 07:56

Q: When is my glasses coming

A: Dear Alexis Scruggs, We need to confirm the prescription with you since your cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

missmargaret13 Margaret Time: 2026-05-06 06:35

Q: When are my glasses gunna ship?

A: Dear Margaret Stohler, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino and frame#Hippie are out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out this week.

Lauren Pratt Time: 2026-05-06 04:31

Q: Where is my order??? 80426191203402

A: Dear Lauren Pratt, We are sorry to tell you that the frame#Form is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Lauren Pratt Time: 2026-05-06 04:30

Q: Hello where is my order 80426191203402

A: Dear Lauren Pratt, We are sorry to tell you that the frame#Form is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

kevin pendleton Time: 2026-05-06 03:19

Q: where is my order

A: Dear Mature, We would like to tell you that your item was delivered to the front desk, reception area, or mail room at 11:00 am on April 23, 2026 in DALLAS, TX 75237. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596373791948

nailahhill30 Time: 2026-05-06 03:14

Q: Are my glasses otw

A: Dear Nailah Hill, Would you please tell us your order number first ?

Heather Rhea Time: 2026-05-05 19:06

Q: Can you tell me if my order is being processed? 80526020539141

A: Dear Heather Rhea, We would like to tell you that we will ship your order out next week.

rrclark120 Time: 2026-05-05 16:07

Q: I have already added your site as an app on my Home Screen. But it continues to show me how to add it to the home screen. How many times does a person have to do it in order to quit seeing the tutorial? Your site has a glitch.

A: Dear customer, we are sorry for this, you can ignore that.

Margaret Gauthier Yoder Time: 2026-05-05 15:25

Q: I just want to verify that the prescription labeled “partner” is correct. There is supposed to be to be an add 1.75. I see it in my saved prescription but not in the order. Please make sure the partner prescription has add 1.75

A: Dear Margaret Gauthier Yoder, We are sorry to hear that,would you please tell us whether you want glasses#Florentina 6117-1 black to be progressive glasses ?

Sunny LeGrand Time: 2026-05-05 14:26

Q: I've tried to track my package within your system and GOFO. I'm not getting any information other than GOFO tells me that WhereLight has NOT given them the package. Can you please give me at least a window of time that I can expect my new glasses? Thank you for your help. ???? Sunny

A: Dear Sunny LeGrand, We would like to tell you that your package was arrived at GOFO Regional Hub, Lewisville, TX. You will receive it soon.

Cat Matthews Time: 2026-05-05 14:00

Q: Hello, I am not able to track my glasses order though DHL as it states that the tracking number that's listed isn't valid. I would appreciate it if this matter could be looked into. Order # 20426241139390 Tracking # CNDFY20426241139390 Thanks, Cat

A: Dear Cat Matthews, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

angie buccino Time: 2026-05-05 10:08

Q: Hello, USPS has asked me to contact you as my order has not been shipped yet the tracking was created a week ago. Tracking number: 9214490323596389252952. According to USPS the order has not been sent out yet or dropped off at the facility. Please confirm the order will be dropped off at the USPS facility this week otherwise they want me to dispute the order. Thank you

A: Dear Angie Buccino, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of May 6, 2026 at 7:11 pm, it is currently in transit to the next facility. You will receive it soon.

Tori Gruber Time: 2026-05-05 09:44

Q: According to your FAQ section it should take between 2 and 3 days to "process" my order. It has now been 13 days and nothing has changed on my order status. It is still saying "Processing". My order number is: 20426221030526. Please get back to me ASAP so I know if I need to cancel my order and get a refund. I've already left a comment on the consult center and never got a response.

A: Dear Tori Gruber, We would like to tell you that we will ship your order out tomorrow.

Margaret Stohler Time: 2026-05-05 07:38

Q: Why is my order staying it’s finished since 4/29/26 but hasn’t been shipped?

A: Dear Margaret Stohler, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino and frame#Hippie are out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out this week.

loveinviolet Mariah Time: 2026-05-05 02:35

Q: I am checking on Order: 80426280535112 When will it be finished processing?

A: Dear Mariah, We would like to tell you that we will ship your order out next week.

drummerchic1 Time: 2026-05-04 18:25

Q: My glasses came broken. They are squished like some one sat in them or something. I do have pictures to provide. Can you please exchange these or refund

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Amanda Kramer Time: 2026-05-04 14:53

Q: My glasses have a micro crack in them can they be repaired or a new pair sent? I see you have a 30 day guarantee

A: Dear Amanda Kramer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Valerie Time: 2026-05-04 13:36

Q: Please can you check my order, no. 80426201536264 I placed this order on 20th April with express delivery, it said 5-8 days but it hasn't been shipped yet?

A: Dear Valerie Winbolt, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Luka Donovan Time: 2026-05-04 13:03

Q: Hello! I bought a pair of glasses and after a month the frame snapped. While trying to repair them, I discovered that it seems like either the lenses are too big for the frame or the frame shrunk? We filled the snap with glue but unfortunately a few weeks later they snapped again. I was hoping to get a partial refund and a new pair of glasses? The order number is 20226161625123 and the glasses that broke are the Waneta(95533) frames in the color Multicolor.

A: Dear Luka Donovan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Toni Charles Time: 2026-05-04 10:45

Q: Good day, I am ordering my glasses, and I would like the lenses to be photochromic. However, I am not seeing that option. How do I ensure that I get photochromic lenses, as my eyes are sensitive to sunlight?

A: Dear Toni Charles, Do you find photochromic tint when you choose lenses ?

kate richardson Time: 2026-05-04 04:45

Q: Hi! I am reaching out about my recent order. UPS is showing I owe them charges which seems strange given the shipping chosen and the fact that my wife also ordered from wherelight for delivery to the same address and yet did not have any UPS charges to pay herself? Hoping for your help looking into this as I’m expecting the delivery today. Thank you!

A: Dear Kate Richardson, We are sorry to hear that,would you please take a photo of UPS\'s receipt ?

alexanderjess1284 Time: 2026-05-04 00:30

Q: hi, my order 80426262005258 it’s not even showing as shipped and I ordered it last week. Can I please just have my money back?

A: Dear Hessica Alexander, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389963759

Cindy Esquivel Time: 2026-05-03 20:32

Q: Hello, How can update my email address? This is my work email, need to update to a personal one. Thank you, Cindy Esquivel

A: Dear Cindy Esquivel, Would you please tell us which your personal email address?

Trisha Amodei Time: 2026-05-03 13:12

Q: Hi, why hasn't my order shipped yet? Thank you.

A: Dear Trisha Amodei, We would like to tell you that we will ship your order out this Friday.

Shiy Sheppard Time: 2026-05-03 12:37

Q: Hello I am inquiring about my recent order from April 29 # 80426291833536. There is no information in my order status except to say it's processing. I need to know it is being fulfilled. If I do not have confirmation in 24 hours I will be forced to cancel payment and take my business elsewhere. I hope that is not the case as I have done business previously with wherelight.com and been very happy with it. I expect consistency in the businesses I choose to give my money to. Please contact me at your earliest convenience . I look forward to hearing from you right away. Thank you.

A: Dear Shiy Sheppard, We would like to tell you that your order is being processed now.

Yoselba Arce Time: 2026-05-03 08:19

Q: 80226111537293 In this order theres a problem with one of the glasses, tje prescription maybe you send me is not correct

A: Dear Yoselba Arce, We are sorry to hear that,would you please tell us which pair has problems ?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee