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amontanez93 Time: 2026-04-04 05:23

Q: I want returned order 80326201416357. I need help because I can't find where the word "return" appears.

A: Dear Amarilis Montanez, We are sorry to hear that,would you please tell us the reason why you want to return glasses ?

laranita1982 Time: 2026-04-03 21:51

Q: Would love an update on order 80326251710470, I paid faster shipping and it’s been on shipping label created for a few days now.

A: Dear Lorena Vasquez, We would like to tell you that your package arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Elizabeth Valdez Time: 2026-04-03 16:41

Q: My glasses i recently purchased do not fit and my sunglasses seem to be defective. I would like return them, but the return butt is not available. I dont want to be stuck with glasses and sunglasses i cannot wear.

A: Dear Elizabeth Valdez, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Helen Weiss Time: 2026-04-03 15:34

Q: I have recently placed my order 20426011549206. I have noticed that you have not included my tint. The lenses that go dark in the sun. One order has it, but not the other three. Please correct the prescription. I want to fix the problem, hopefully before shipping.

A: Dear Helen Weiss, We can add photochromic tint for you, but we need to charge you price difference , are you sure about this ?

Huggins Crystal Time: 2026-04-03 14:26

Q: Hello I ordered a package and the usps is saying they dont have the correct address so theyre sending it back to yall. My names Crystal Huggins. My address on the wherelight account is 239 Hill Road, Malvern, AR 72104 which is the address that the usps has as well. We dont know why the carrier put that the address is incorrect. Can someone please return my email please and let me know if yall see the same email I see on the account please! My phone number is 501-520-1670 or email is chuggins@bentonschools.org Thank You.

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

Kemler Samantha Time: 2026-04-03 13:11

Q: Hello I purchased a bunch of glasses from you guys and they are not updating to delivered. I need to return a pair.

A: Dear Kemler Samantha, We are sorry to hear that,would you please tell us order number first ?

shericelogan Time: 2026-04-03 12:17

Q: Good afternoon. I am wondering how long it takes to process orders? I ordered glasses from another site and they have arrived already.

A: Dear customer, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

passm115135 Time: 2026-04-03 11:57

Q: Where do I find the receipt for my order? I am getting reimbursed. I must have the required information, your documents must contain the date of service, provider name, patient name, description of the services/product and amount billed. Can you please direct me to this information? Thank you

A: Dear customer, We would like to tell you that we have emailed you the receipt.

Huggins Crystal Time: 2026-04-03 10:56

Q: Hi I was just notified from usps that my package was resent today to you due to an insufficient address. I just got off the phone with usps and was told the address they have is the correct address on file. They dont know why my package is being sent back to yall. My tracking number is 9214490374004302945453 and my name is Crystal Huggins. Address is 239 Hill Road, Malvern, AR 72104.

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

Lourdes Panet Time: 2026-04-03 08:16

Q: I’ve order the offer of 3 glasses but I just want to keep 1 of them and return the other 2 because they don’t fit me well. What can I do? Are you going to give me the 50% credit for those 2 or do I have to return the 3 of them to get that credit?

A: Dear Lourdes Panet, We are sorry to hear that,would you please tell us order number first ?

Leonor Mendoza Time: 2026-04-03 05:06

Q: What's going on with my order????

A: Dear Leonor Mendoza, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:46 pm on April 6, 2026 in DORADO, PR 00646. Do you receive it ?

Elise Time: 2026-04-02 23:02

Q: Hi there. I have a PD of 63. I have previously bought the frames FLECK. I loved them so i came on to buy more, but now the PD sizes have changed. Why?. I can not buy the frames I want. I bought the size xl previously with my PD and it has changed. Please help

A: Dear Elise, We’ve updated our website, so the frame sizes listed previously may no longer match the current ones. This could prevent you from selecting the correct interpupillary distance. We recommend choosing a different frame.

Nikya McClendon Time: 2026-04-02 22:11

Q: Hello, I recently purchased 4 pairs of glasses. What my Dr did not tell me is that I should have gotten the multifocal lenses. My question is, how can I return these for a credit and order the proper lenses?

A: Dear customer, We are sorry to hear that, would you please tell us order numbers are 80326161426457 and 80326180638139 ?

Lineiro Yvonne Time: 2026-04-02 21:09

Q: Hello , I received the wrong frame in my order. My order number is 80226272103121. I chose Lush in blue_b and I received blue_c. I would like to return them for the correct frame please. How do I apply for a return? Thank you. Kindly, Yvonne

A: Dear Lineiro Yvonne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lucy.arellano Time: 2026-04-02 19:43

Q: I’d like to return the progressive glasses I just rec. I cannot see with these glasses

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

tebird43 Time: 2026-04-02 17:03

Q: I am confused as to why I paid for wxpedited shipping and have not received notification that they are on their way. I would like to know ab eatimated shipping date please Order#20326280922536

A: Dear Cynthia Sparks, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Emma Leblue Time: 2026-04-02 16:49

Q: Where is my order at

A: Dear Emma Leblue, Would you please tell us order number first ?

Jennifer Miller Time: 2026-04-02 16:13

Q: Hello, I sent a message on 3/31 and have not heard back. I am within the 30 day wi dow of receiving my glasses (received March 4th) and I need to return them due to the prescription being wrong in one pair and spotty in the other pair. I am asking for a shipping label to ship them back to you. Please respond. Thank you!

A: Dear Jennifer Miller, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

rorandles Time: 2026-04-02 15:11

Q: I placed an order on April 1, 2026 with an incorrect PD #'s. The correct PD # should be Right 32.00 and Left 32.50. Please revise order. Thank you.

A: Dear customer, We would like to tell you that we have corrected it for you

edwardwright5 Edward Time: 2026-04-02 14:29

Q: Do you offer a student discount?

A: Dear Edward, We are sorry to tell you that we don\'t have student discount, but we have many other discount on our website. You can use any of them.

Andy Time: 2026-04-02 13:42

Q: Order: 80425090840521 The queeny pair of glasses I received today are totally wrong I cannot see anything out of these, so I would like to exchange them for the same prescription and options as the other pair. Thank you

A: Dear Andy, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

doreenmmatthews Time: 2026-04-02 12:17

Q: I bought a pair of glasses a little while ago “Nana” as reader glasses. I don’t remember the strength I ordered. Would you have that on file so I would know what to order. Thank you for your help.

A: Dear customer, We would like to tell you that you can check the picture below.

Lisa Lamb Time: 2026-04-02 06:19

Q: All the glasses I ordered seem to have the wrong prescription. I checked, and I entered it correctly. When I put the glasses on, I get dizzy and feel strain… especially in my right eye. Also, one pair of the glasses I ordered are bent and therefore too wide for my face. I’m afraid if I try to bend them in that they will break.

A: Dear Lisa Lamb, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please take a photo of the bent glasses to show us the problem first?

asdr29 Time: 2026-04-02 04:54

Q: Missing Pieces , ARE YOU VERY VERY OUT OF CIRCUSTANCE. THE CHILDS WITH AUTISM NO HAVE MISSING PIECES , THE TITLE OR NAME OF YOUR GLASSES IS VEY BAD

A: Dear customer, we are sorry for this.

joannacorea93 Time: 2026-04-01 18:15

Q: Hello,I have a return I need to do. How do I go about doing that?

A: Dear Joanna Walker, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

Edith Pleasant Time: 2026-04-01 14:01

Q: My prescription is wrong -1.75 -1.50 AXI 166 15

A: Dear Edith Pleasant, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ToryAnn Stutts Time: 2026-04-01 12:42

Q: My order was canceled on your end with no notice to me or reason provided. Why?? I needed those glasses, and now it has added extra time as I wasn’t even informed that it was being cancelled.

A: Dear ToryAnn Stutts, Thank you for reaching out to us and for your interest in our products. We sincerely appreciate the time you’ve taken to consider us for your needs. After careful review, we regret to inform you that we are unable to fulfill your order at this time. we are unable to meet your specific requirements. We truly value your business and want to ensure you find the right solution. As such, we’d like to suggest exploring alternative suppliers who may be better positioned to assist you. You might consider Zenni. Again, we appreciate your interest and apologize for any inconvenience. Please don’t hesitate to contact us if there’s anything else we can assist you with in the future.

Kanitra Williams Time: 2026-04-01 09:35

Q: Hello I was wondering how do I use my FSA to purchase glasses?

A: Dear Kanitra Williams, You can choose \"pay with credit card\".

Kanitra Williams Time: 2026-04-01 09:28

Q: How do I use my fsa card to purchase glasses?

A: Dear Kanitra Williams, You can choose \"pay with credit card\".

Arvis Renita Sanders Time: 2026-04-01 06:03

Q: Hello. Could you please give me an update on where my package is located? An update has not been given. Order #80326160525241 Thank you.

A: Dear Arvis Renita Sanders, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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