Buy Prescription Glasses Online at Affordable Prices

Melissa Rozetar Time: 2025-09-25 06:27

Q: I don't understand can you please explain why some frames that I want to buy and I add my prescription then it tells me that my pd is too small. What does that mean. I love some of these big frames but my pd is too small.

A: Dear Melissa Rozetar, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Mireya Colon Time: 2025-09-25 02:56

Q: Good morningI Ca not access my wishlist HElp!! Y toch but the app sent me to de main page. Same in my computer

A: Dear Mireya, Could you open it on your Google chrome ?

Caitlyn Bethke Time: 2025-09-24 22:42

Q: Hi, I'm just wondering how the points work. I have a coupon for BOGO50 but some glasses I like are also in the points mall. Can I use the points mall and bogo at the same time? Can I redeem more points for an entire pair of glasses? Thanks

A: Dear Caitlyn Bethke, If the price of glasses(frame+ lenses) is over $15, then the glasses in points mall can be applied to BOGO50 discount.

aurora.n.keeler Time: 2025-09-24 20:30

Q: Hello I just received my order 20925041242362. All the glasses are there and they look great and the prescription is good. The problem is that the Maggie glasses do not have purple photochromic lenses. They only have regular single vision lenses. :?'?( What can be done about this? Thank you so much!!

A: Dear Aurora Keeler, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Heather thomas Time: 2025-09-24 19:22

Q: My rx is uncomfortable my add power is too high.+2.50. I have consulted my dr and he has changed it to a +2.00. My seg heights on my progressives are too high by 3-4 mm. I purchased 3 pairs and can only somewhat see out of one, the other are too wide and don't stay up. Can I do an exchange remake? Order #80935100448116

A: Dear Heather Thomas, We are sorry to hear that, but do you mean correct PD value is 2.00, not 2.50 you filled in the order ?

Victoria Wallace Time: 2025-09-24 16:45

Q: Ordered 2 prescription glasses shipped out on the 19th of September. Today is the 24th. I don’t have any tracking information on these.can you help?

A: Dear Victoria Wallace, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 9:44 am on September 11, 2025 in AMITYVILLE, NY 11701. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541003668240

sarahcowin8 Time: 2025-09-24 15:22

Q: I just order some glasses from your site, and the prescription was off so I thought. I went off where I normal got my glasses but I just found my original prescription and I was wrong I had the wrong numbers in . I can return the glasses and send in my correct prescription

A: Dear Sarah Livingston, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

Talasya mastin Time: 2025-09-24 12:41

Q: Hello,I hope you're all well. I just placed an order and forgot to change my address to my new residence can it be cancelled or the address changed?? Order number 80925241234097 Name Talasya Mastin It's going to 30446 orange drive apt 2 in Leesburg fl But my new address is 21498 Gladis Ave, Pt Charlotte, FL 33952

A: Dear customer, We would like to tell you that we have corrected it for you

Sonya Vernon Time: 2025-09-24 11:43

Q: The two frames that I just received were supposed to have color tint and neither of them have it. I’ve been in the sun and it isn’t changing. Do I need to send them back to be corrected?

A: Dear Sonya Vernon, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Juliane Rybicki Time: 2025-09-24 11:05

Q: The pair of glasses called Tania in the order that is beyond processed somehow had the incorrect prescription. The correct prescription is account under 2025. I need that changed please. Otherwise I'll return them. You can see that I've not ever ordered that prescription so I'm not sure how it happened.

A: Dear Juliane C Rybicki, Sorry, do you mean that you want progressive lenses for Tania glasses ?

Mireya Time: 2025-09-24 10:34

Q: Porque el modelo Paisleigh No me deja poner pupilar de 59?

A: Dear Mireya,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Christina Lester Time: 2025-09-24 10:33

Q: Hi I placed an order last night but didn’t have an account at the time here is my order number 80925231804267. When I go to the website it shows I don’t have an order at all

A: Dear Christina Lester, We would like to tell you that your correct email account is greatestmamaw.5@yahoo.com , not greastestmamaw.5@yahoo.com

gencat93 Time: 2025-09-24 10:11

Q: I need to change the shipping address on my order

A: Dear Geneva Davis, Would you please tell us your correct address so that we can correct it for you ?

Mary Ross Time: 2025-09-24 09:36

Q: I need an update on my order 80925050949080

A: Dear Mary Ross, We would like to tell you your item arrived at JACKSON MS DISTRIBUTION CENTER destination facility on September 24, 2025 at 3:22 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541006880151

tiffany venegas Time: 2025-09-24 01:23

Q: Hello, I was wearing glasses and I thought someone threw something at me but my glasses just cracked on my face. They cracked on the frame where the lenses sit out of nowhere, I don’t know if the lenses are too big for the frame or what.

A: Dear Tiffany Venegas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Debbie Orban Time: 2025-09-23 11:00

Q: Did you receive my pictures and acceptance for a replacement pair? I am having trouble with my phone.

A: Dear Debbie Orban, We\'ve received your pictures. We will remake eyeglasses for you.

skpatto Time: 2025-09-23 07:56

Q: I was looking at my points. I selected a frame and my points were reduced by looking. I had over 400 points. Now my points have been reduced to a little over 100 and I have purchased nothing. Will my points be added back because I did not purchase the frames. I’m confused as to how this works.

A: Dear customer, We would like to tell you that we\'ve returned points to your account.

sgtuleja Time: 2025-09-23 05:44

Q: Hello. I received my glasses but something doesn't seem right with the progressive lens. I have to tilt .y head or blink to try to bring things in to focus. This is in reference to order 80925041515327. I did verify that you were given the correct prescription.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Cherlynn Henderson Time: 2025-09-22 17:35

Q: I just receive my reading glasses and they have the wrong strength. How can I send them back and exchange them?

A: Dear Cherlynn Henderson, We are sorry to hear that,but would you please tell us correct strength ?

Courtney Whipple Time: 2025-09-22 15:18

Q: I have sent through numerous requests to reset the password on my account over the last few months and I never receive an email. I’m just trying to buy some glasses, it shouldn’t be this hard. I don’t know my current password, it’s incorrectly saved in my phone. Can someone PLEASE send me a reset password link so I can get the glasses I want or I will need to look elsewhere. Thank you

A: Dear Courtney Whipple,We have reset the password for you and emailed you new password.

Marissa Beltran Time: 2025-09-22 14:46

Q: Hey I just had a question, my mom bought some heart shaped glasses for me during the month of may and now, my glasses are falling apart so I wanted to know how I can prevent that, because I really do love the different styles you guys have, but I need glasses I can rely on. Thank you!

A: Dear Marissa Beltran, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

Jennifer Weber Time: 2025-09-22 14:18

Q: I placed an order on the 7th it said it was shipping on the 18th that's now the 22nd and it hasn't even been updated through shipping what's going on

A: Dear Jenni Weber, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Delmonico Ash Time: 2025-09-22 12:37

Q: My order has taken forever to ship and I paid extra for expedited shipping. Please ship my order immediately. Order number 80925100032339

A: Dear Delmonico Ash, We will ship your order out this week, please don\'t worry.

Mary Ross Time: 2025-09-22 10:48

Q: email address is wrong for this order 80925050949080 its tinkrbrll9193@gmail.com I need an update on this order please

A: Dear customer, Ok, we\'ve changed it and also corrected your email account.

Debbie Orban Time: 2025-09-22 08:16

Q: What does redeemed eye where mean I keep getting e mails telling me to order my redeemed eye where before I lose it?

A: Dear Debbie Orban, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Katie Sieg Time: 2025-09-22 07:55

Q: My zesty glasses that I received arm fell off. How can I get a replacement pair?

A: Dear Katie Sieg, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Arlene easton Time: 2025-09-21 23:44

Q: Ordered delora glasses! Went to wrong address! Plz give me address it went to?Order no.... 80925140104212. Should go to 4111 164th st #17, lynwood wash 98087, Arlene easton! My phone no is 425 758 3894!Plz respond !I love your co.!!!

A: Dear Arlene Easton,we would like to tell you that we have corrected address for you before we shipped your order out, please don\'t worry.

zoe.medina20 Time: 2025-09-21 18:01

Q: I put the wrong address on my order. Can we please change this?

A: Dear Zoe Medina, We are sorry to hear that, please don\'t worry, would you please tell us your correct address so that we can correct it for you ?

Amanda Bryant Time: 2025-09-21 09:59

Q: My brown Hecate glasses from my previous order just snapped today seemingly without reason. I've had this frame in other colors and never had a problem. Please advise how to resolve this quality issue

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adrianne Johnson Time: 2025-09-21 08:43

Q: Order Number: 80925030125557 I haven’t had my glasses a month they already broken.

A: Dear Adrianne Johnson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

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