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Consulting Servive Center

Juliet     Time: 2025-09-29 07:06
Q: Hi, thanks for your quick reply. The problem with the Taber (68011)Black Multifocal Lens has now been resolved. The glasses were loose and falling off my face when they arrived. It was tightened so that it fits my face perfectly. I am very pleased with the quality of both glasses. I have been wearing glasses for over 20 years. The quality of your glasses is extremely high and the price is, from what I can see, unbeatable.. I say this because I have ordered glasses in at least 3 different countries. Thank you.
A: Dear Juliet, So glad to hear that, if you have any questions about us, please contact us when you are free.
moralesdn329     Time: 2025-09-29 04:42
Q: Good Morning I have updated / corrected my PD on the 1 prescriptions.
A: Dear DIANE MORALES, Would you please tell us whether the PD values for both pairs are all 65 ? And we find that you filled different prescriptions in two pairs of glasses, are you sure about this ? And are you sure that you want to order a pair of progressive glasses and a pair of bifocal with line glasses ?
Carol White    Time: 2025-09-29 04:20
Q: 80925060809179 Hello, I need to know when my order will ship. I ordered on the 6th of September.
A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?
Christine Moreno    Time: 2025-09-29 03:00
Q: 80925272239275 I don’t want to cancel after all. Sorry for confusion. Look toward to these!
A: Dear Christine Moreno, Ok, we will continue to process your order.
manveer.thind06     Time: 2025-09-28 23:13
Q: hey i would like to change address for my order is that possible its already shipped order number CNDFY80925031413159
A: Dear Manveer Thind, We are sorry to tell you that we\'ve shipped your order out and this order can not be changed the address now. We suggest you to contact with your local Canada Post. And the tracking number is 7321315452341212 You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315452341212
Tricia Madaffari     Time: 2025-09-28 17:48
Q: Yes please cancel the order thank you for your help
A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.
Tricia Madaffari     Time: 2025-09-28 17:47
Q: Yes I would like to cancel please and thank you
A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.
Jrbrac26     Time: 2025-09-28 09:33
Q: I would like exchange my glasses, I think I might have done something wrong with the prescription or something. Can I get a return label? Or how do I need to do this? Please advise
A: Dear customer, We are sorry to hear that, but would you please tell us the order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Christine Moreno    Time: 2025-09-28 00:34
Q: 80925272239275. Cancel order
A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?
Christine Moreno    Time: 2025-09-28 00:31
Q: Cancel orerr
A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?
nadin777ing     Time: 2025-09-27 22:02
Q: Hi.I want to return glasses that don't match the photo, but there's no return button on the order details page, so I can't start the process. Can you please help me?
A: Dear Jason Ing, We are sorry to hear that,but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
bettysosa1969     Time: 2025-09-27 20:19
Q: How can I order computer glasses I don’t see it on here side I really need them plz
A: Dear customer, Do you mean that you want single vision computer glasses ?
sheliaannhowell     Time: 2025-09-27 14:24
Q: Hello. I am not satisfied with my last order. How do I make a return?
A: Dear customer, We are sorry to hear that, but would you please tell us which pair you want to return ?
Carol White    Time: 2025-09-27 11:23
Q: I would like to know how my order is coming along. It has been a long time since my last correspondence.
A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?
Tricia Madaffari     Time: 2025-09-27 08:18
Q: I have attempted to cancel the order I placed yesterday I attempt to do this shortly after I placed the order as it was done by mistake and I have not heard back thank you
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
Tricia Madaffari     Time: 2025-09-27 08:18
Q: I have emailed a few times as I need to cancel my recent order I placed yesterday. I emailed shortly after I placed the order it was due by mistake and I’m waiting for a reply thank you. Tricia madaffari
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
rplevener     Time: 2025-09-27 03:22
Q: Order #: 80825171727556I Only received one pair of glasses & ordered & paid for two. Also, the glasses were completely the wrong color. They were supposed to be pink crystal. I received green crystals on a white frame. What now?
A: Dear Robin Plevener, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Tricia Madaffari     Time: 2025-09-26 18:56
Q: I need to cancel an order I just placed
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
Tricia Madaffari     Time: 2025-09-26 18:55
Q: 80925261834164.. this is the order number of the glasses I just placed I need to cancel this order please thank you
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
Tricia Madaffari     Time: 2025-09-26 18:52
Q: I need to cancel the order I just placed for a pair of glasses
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
Tricia Madaffari     Time: 2025-09-26 18:51
Q: I need to cancel this order I just placed
A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?
Oliver Tiara    Time: 2025-09-26 18:45
Q: My black framed glasses that just arrived came scratched. I took a video but this does not allow me to attach it. How can we fix this? Is there an e-mail address I can forward the video to so I can receive a replacement pair?
A: Dear Oliver Tiara, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Karen Figueroa    Time: 2025-09-26 17:55
Q: 80925261703371 Has wrong mailing address. Need to update!!
A: Dear Karen Figueroa, We would like to tell you that we have corrected it for you
Maridee Lambert    Time: 2025-09-26 17:54
Q: I need an itemized bill for my flex spending account.
A: Dear Maridee Lambert, We would like to tell you that we\'ve sent it to your email address.
Charles Mandi    Time: 2025-09-26 14:56
Q: My order came in but my prescription is wrong and I cannot see. It was just put in wrong and I did not catch it. SPH on OD is supposed to be -0.25. Please let me know if I can return these and get the correct prescription sent. Thank you.
A: Dear Charles Mandi, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Ana Soto    Time: 2025-09-26 14:54
Q: i would like to return my glasses. one of them came very scratched up and the other one i didn’t like but i threw away the box it came with. it still has everything else i was wondering if i could still return them in a different box?
A: Dear Ana Soto, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the scratched glasses to show us the problem first?
Trinity Villanueva     Time: 2025-09-26 14:16
Q: Can I cancel my order as I put the wrong prescription for glasses.
A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?
Trinity Villanueva     Time: 2025-09-26 14:12
Q: I want to cancel my order as I put the wrong prescription.
A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?
mollicapatti    Time: 2025-09-26 12:49
Q: i just placed an order and I want to have the fastest possible delivery date - how do I add the extra payment for fastest delivery?
A: Dear Patti Mollica, We are sorry to tell you that we don\'t have reorder function, you need to add the glasses to shopping bag again. About your new order, would you please tell us the order number ?
Diana Weaver    Time: 2025-09-26 12:48
Q: Hi, is there now a tariffs fee when your glasses are delivered. Thank you.
A: Dear Diana Weaver, Would you please tell us where you are located ?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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