Consulting Servive Center

A: Dear customer, We would like to tell you that we have shipped your order out. We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Arretta Campbell, We find that there are add values in Rx you upload in the email , but you chose single vision distance glasses and filled single vision distance Rx in the order. Are you sure about this ?

A: Dear LaTerry Ya, We are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily, so your order is delayed, do you want to change to other frame ?

A: Dear Stefani Donohew, We can corrected Rx for you, but we have checked your original Rx, we find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

A: Dear Cindy McFarland, We are sorry for this, and would you please tell us your PD value ? And if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear DeMerle Laura, We would like to tell you that your item is being processed at our USPS facility in CHICAGO, IL 60613 on February 4, 2026 at 6:27 pm. You will receive it soon You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201141638

A: Dear Stefanie Watts, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Lisa Monteith, We would like to tell you that we have emailed you the receipt.

A: Dear Dalene Settle, We would like to tell you that you don\'t need to return glasses.

A: Dear customer, We are sorry to tell you that we can not make ADD 0.75, but you can choose single vision lenses directly.

A: Dear Jennifer Clark, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Robin Jensen, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, are you sure that you want to send glasses to us ?

A: Dear Joni Holmes, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Chelsea Bullard, We are sorry to hear that, but we are sorry to tell you that we don\'t receive your upload prescription, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, You can try to use your FSA/HSA card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Euralonder Hayslett, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Debra Shmueli, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jane, We would like to tell you that you paid for order#80226022316576, and it is being processed now. You can cancel order#80226022249586 directly or just ignore it.

A: Dear Jane, We would like to tell you that you paid for order#80226022316576, and it is being processed now. You can cancel order#80226022249586 directly or just ignore it.

A: Dear Euralonder Hayslett, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Nicole Bochniak, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mary Melton, We would like to tell you that we have corrected address in the order and we will redeliver package to you when we receive it.

A: Dear Ana Kitty, We would like to tell you that we have corrected it for you

A: Dear Ana Kitty, We would like to tell you that we have corrected it for you

A: Dear Kory Albert, We would like to tell you that we have corrected it for you

A: Dear Keonne, We are sorry to hear that,would you please tell us whether you wore progressive lenses before ?

A: Dear Vicki, We would like to tell you that you can fill cyl value in negative values first, then please email us order number asap, and we will correct it for you.

A: Dear Tracy, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, Would you please tell us which pair and lenses you want to add ?

A: Dear Keonne, We are sorry to hear that,would you please tell us whether you wore progressive lenses before ?