Consulting Servive Center

Q: Hi I was just notified from usps that my package was resent today to you due to an insufficient address. I just got off the phone with usps and was told the address they have is the correct address on file. They dont know why my package is being sent back to yall. My tracking number is 9214490374004302945453 and my name is Crystal Huggins. Address is 239 Hill Road, Malvern, AR 72104.

Q: I’ve order the offer of 3 glasses but I just want to keep 1 of them and return the other 2 because they don’t fit me well. What can I do? Are you going to give me the 50% credit for those 2 or do I have to return the 3 of them to get that credit?

Q: What's going on with my order????

Q: Hi there. I have a PD of 63. I have previously bought the frames FLECK. I loved them so i came on to buy more, but now the PD sizes have changed. Why?. I can not buy the frames I want. I bought the size xl previously with my PD and it has changed. Please help

Q: Hello, I recently purchased 4 pairs of glasses. What my Dr did not tell me is that I should have gotten the multifocal lenses. My question is, how can I return these for a credit and order the proper lenses?

Q: Hello , I received the wrong frame in my order. My order number is 80226272103121. I chose Lush in blue_b and I received blue_c. I would like to return them for the correct frame please. How do I apply for a return? Thank you. Kindly, Yvonne

Q: I’d like to return the progressive glasses I just rec. I cannot see with these glasses

Q: I am confused as to why I paid for wxpedited shipping and have not received notification that they are on their way. I would like to know ab eatimated shipping date please Order#20326280922536

Q: Where is my order at

Q: Hello, I sent a message on 3/31 and have not heard back. I am within the 30 day wi dow of receiving my glasses (received March 4th) and I need to return them due to the prescription being wrong in one pair and spotty in the other pair. I am asking for a shipping label to ship them back to you. Please respond. Thank you!

Q: I placed an order on April 1, 2026 with an incorrect PD #'s. The correct PD # should be Right 32.00 and Left 32.50. Please revise order. Thank you.

Q: Do you offer a student discount?

Q: Order: 80425090840521 The queeny pair of glasses I received today are totally wrong I cannot see anything out of these, so I would like to exchange them for the same prescription and options as the other pair. Thank you

Q: I bought a pair of glasses a little while ago “Nana” as reader glasses. I don’t remember the strength I ordered. Would you have that on file so I would know what to order. Thank you for your help.

Q: All the glasses I ordered seem to have the wrong prescription. I checked, and I entered it correctly. When I put the glasses on, I get dizzy and feel strain… especially in my right eye. Also, one pair of the glasses I ordered are bent and therefore too wide for my face. I’m afraid if I try to bend them in that they will break.

Q: Missing Pieces , ARE YOU VERY VERY OUT OF CIRCUSTANCE. THE CHILDS WITH AUTISM NO HAVE MISSING PIECES , THE TITLE OR NAME OF YOUR GLASSES IS VEY BAD

Q: Hello,I have a return I need to do. How do I go about doing that?

Q: My prescription is wrong -1.75 -1.50 AXI 166 15

Q: My order was canceled on your end with no notice to me or reason provided. Why?? I needed those glasses, and now it has added extra time as I wasn’t even informed that it was being cancelled.

Q: Hello I was wondering how do I use my FSA to purchase glasses?

Q: How do I use my fsa card to purchase glasses?

Q: Hello. Could you please give me an update on where my package is located? An update has not been given. Order #80326160525241 Thank you.

Q: I want to buy the BUDDY frame with Progressive Lenses The add says they are available I don't see it as a choice are they avaible or not - If available haw to I enter my prescription?

Q: I received my glasses and the lens are not correct. The progressive transition is so high up and it makes the vision warped. I need to return both pair. Order #80226280126159

Q: My items were sent to the wrong address

Q: I received my glasses and instantly could tell the prescription is wrong. The left lens is fine the right lens is completely off. How do I return them?

Q: Hello, I need to my recent order 80226112228299. Either the reading portion of the prescription isn't right, or the PD, and I can't tell which, but I can't use them at all except for distance. The black pair appear to have blank spots in the prescription. When I am wearing them it almost seems like I have small raindrops on my lenses, but it's just tiny specks where it seems there is no vision correction. I have always had great experience with buying Wherelight (as you can see by my order history) and I have never had to return a pair, bit both of these are wrong. I am unable to find the "Check" button in my order to start a return. Can you please advise how I can get a mailing label to return these glasses? Also, I recieved these glasses around 30 days ago, so I know I am near the 30 day limit on a full return. I would appreciate your courtesy to refund so I can order replacement pairs. Thank you - Jennifer Miller.

Q: What color is the Saxton frame, is it rose gold?

Q: Order #20326262029564, did I order transition lenses as well.? I do want transition lenses for both pair. Please let me know of any additional cost. Thank you

Q: Referring to order number 80326171624492. The prescription in the “Nero” frame seems to be off. Same prescription was put into the “Tough” frame and those are fine. My son says they are making his eyes strain so much it burns. Up close is had to focus and the only spot that seems to be focus is if he look straight against at a distance and in a single spot in the middle of the lens. Again the same prescription was put into the “Tough” frames and made into a sunglasses which he has no issues at all with. Just the “Nero” ones are off. Can we get them fixed or a replacement pair?