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FrancesEvenson Time: 2016-10-27 05:47

Q: Hello there can you tell the status of my order Order Number:2161010203716 please? It has been 17 days now since I placed my order.

A: We checked and found that you have not paid for your order 2161010203716, so we have not processed your eyeglasses. Please kindly check the transaction of your order.

SarahSmith Time: 2016-10-27 05:30

Q: can I please get an update, 3rd request

A: Sorry for the delayed reply. We would like to tell you that your order has been shipped OUT on 20th/Oct. And the Tracking Number is 9274899991206456650663. Your package has arrived at arrived at export port on 2016-10-24 19:55. You can check the shipping status at http://www.ec-firstclass.org

MarkEngleson Time: 2016-10-25 15:09

Q: 2161012161951 Can you give me an approximate date for delivery of my eye glasses. Mine are broken and I am having serious issues with trying to read anything.

A: Sorry for the delayed delivery, since progressive lenses need customization, they will take much longer time to be ready (about 10 business days). Please keep patience. And we have rushed the order for you.

iraidaortiz Time: 2016-10-25 14:47

Q: Aun mi pedido no ha llegado y el traking no me sale donde esta

A: Revisamos tu orden 2160916184243 y encontraron que el Estado de tu tema es origen Post está preparando el envío de 14 de OCT. Además, pedimos disculpas y lamentamos informarle de que la Oficina de correos siempre actualiza la informacion de seguimiento lentamente en el sitio web.Una vez que hay cualquier informacion de seguimiento actualizado, usted puede haber recibido tu paquete.Si hay retrasos en el envío, por favor amablemente entender.

TinaDerosiers Time: 2016-10-25 06:25

Q: I want to order but not sure what size. How can I be sure?

A: We would like to tell you that S means that it is suitable for small face, M means that it is suitable for medium face, L means that it is suitable for large face. And each of the frames on our website has its size(the size is changeless), we suggest you measure your glasses so as to see whether the size of the frame you choose here is close to your previous frame (you buy before). 1-2 millimeters is acceptable. Thanks.

GabrielaRosa Time: 2016-10-24 12:42

Q: I would like to change the frames on my glasses to Kinsey if possible using the same prescription with the 20% tint added only. Please let me know if this is possible, as soon as possible. Thank you.

A: We apologize and regret to inform you that if you want to make changes for your eyeglasses, please email us within 24hours. For your order 2161015223715, it\'s too late to make that frame change. Sorry.

sharonjackson Time: 2016-10-23 13:45

Q: do you have any of the frameless in progressive ..in smaller lens ..I don't like the big ones

A: Sorry for the troubles. We checked and found that we do not have that kind of rimless frame you need nowadays. Since if you need progressive glasses, you have to make sure the lens height is 30mm or greater to accommodate your progressive lenses. Please go on our website site to choose glasses with big lenses.

JenniferLake Time: 2016-10-22 22:26

Q: Hi - I cannot seem to upload a picture correctly to the website so I can see what I will look like with the frames. I have tried running your site on Chrome, Firefox and IE. It ends up loading just a part of my picture - like my skin only - no eyes. I have no idea how to correct this. Thanks.

A: We\'re connecting our technicians to check the \"TRY ON\" problem, please try it again later. Sorry for the troubles.

StacyKraft Time: 2016-10-22 20:33

Q: How do I save my prescription? I have a prescription for prescriptives, but want to order some reading and computer glasses for which you need the add on numbers. If I click on computer or reading I only can add the prescription values without the add on values.

A: In your case, we advise you to fill your original RX on our website firstly, then note on your order form that \" You need single vision computer/reading glasses\" . After we received your order, we would revise your RX accordingly as required.

LindaCastro Time: 2016-10-21 12:15

Q: I received a message from you to let you know if wanted reading, bifocals, or progressives.. If these come bifocal that will be great and I like the bi. to go three quarters along bottom of lens..If not reading will be fine. Linda Castro buzzby7@yahoo.com 910-612-8265 Southport, NC 28461

A: We have emailed you for your problems, please check it.

SherrieWeber Time: 2016-10-21 11:58

Q: I just placed an order can I change the frame to FF55123 for an extra four dollars?

A: We have emailed you for your problems, please check it.

EileenKuzak Time: 2016-10-18 10:32

Q: I placed my order for glasses a month ago. I contacted you earlier, and was given a tracking number. I looked up the tracking number and it said my order was cleared through customs on 10/1/2016. I have not received my order yet. I have heard nothing further from the post office. If I don't receive them in five days I'm going to contact Paypal for a refund.

A: Sorry for the delayed shipping.We checked the order status and found that your item has arrived at USPS facility in LOS ANGELES, CA 90009 on October 17, 2016 at 12:12 am. The item is currently in transit to the destination. And you\'re expected to receive your eyeglasses soon.

vangiefranzen Time: 2016-10-17 19:55

Q: can I order prescription sunglasses?

A: Yes, you can.

marlinesallee Time: 2016-10-14 18:54

Q: Can you tell me if you all have no line bifocals. I have my prescription.

A: You could order progressive lenses (no line bifocals )on our webiste.

TaunyaSaid Time: 2016-10-13 07:20

Q: Hi I am a little confused by the ordering of the reading glasses. When I select reading (type) it's asking for AXIS, Spere, etc... I just want to order by strengths like: +1.00 or +1.75. How can I be sure I am ordering correctly?

A: We have emailed you for your problems, please check it.

Shelly Time: 2016-10-12 18:32

Q: Can you please find my shipment. Tracking number LT235883338CN. Has not been updated in over a week. This is not the first time I have sent a message. Have not gotten any reply.

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website.Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

GeishaSamples Time: 2016-10-12 10:43

Q: I need to edit my order... I neglected to put my near sighted vision on the perscription

A: You could email us your prescription at service@wherelight.com. After we received it, we would change RX for you as requirement.

SaraMahoney Time: 2016-10-12 07:30

Q: Hey I started reading all the Q&A's and found the answer to my previous question. Difference of Progressive & Free Form. Wonderful description and very helpful!!! Thanks so much. Sara

A: Many thanks for your support.

JanaeTakahashi Time: 2016-10-11 16:49

Q: Hi I just submitted my order. For the Kali glasses I wanted the "oTHER" color not the purple. I thought I'd put it trough that way but then the picture at the end showed the purple one. Can it be changed? thanks

A: We have revised it for you, please take it easy.

kimulyate Time: 2016-10-11 09:39

Q: please help me. I received an email that my order# 2160926215723 was shipped, but not deliverable! the tracking# is LT247781424cn. when I called fedex, they advised that there is no record. where are my glasses? Kim

A: Sorry for the troubles brought to you. We checked your order and found your item has been processed through a facility in NANJING EMS, CHINA at 7:01 pm on October 5, 2016.Have a good day.

iraidaortiz Time: 2016-10-11 08:29

Q: 2160916184243 qiero saber mi estatus no he resivido la mercansia gracias

A: Su tema ha sido procesado, y quisiéramos enviar su pedido fuera de pronto, que tengas un buen día.

TimishaMantia Time: 2016-10-10 04:32

Q: Hi. I'd really like to reorder my glasses. I need two more pairs of the same one. Is there a way to just reorder?

A: Sorry, you may reorder frame HX306 on our website again.

GlendaTorgerson Time: 2016-10-09 12:12

Q: How long does it take for my glasses to come. They haven't showed up yet? Thanks, Glenda

A: Sorry for the delayed shipping. We would like to inform you that generally our eyeglasses shipped from our country using ePacket and reach MOST of the countries within 7 to 15 business days. But the shipping facility always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. In addition, we have checked the delivery of your order with our local post, once there are any updated information, we would email you again.

Delia Time: 2016-10-07 22:49

Q: 216092420452 this is my order number: # 216092420452 and I want to know how long is this going to be ready my name is Delia Trevino Dugay my e mail address is mami.du57@hotmail.com Please answere me That my real name Delia A Trevino Dugay

A: Sorry for the delayed information. We would like to tell you that your order has been shipped OUT on 7th/Oct through UPS EXPEDITED. And the Tracking Number is 1Z 8V2 3A1 04 5795 8466. The package would reach your country within 3 business days. If there are any delays in the shipment, please kindly understand.

iraidaortiz Time: 2016-10-07 13:10

Q: Hola mi orden no ha llegado me pueden contestar en k estatus esta nunca he comprado x aki es la primera ves he comprado en zennioptical y no tardan tanto gracias

A: We can\'t fully understand you,please try to be in English,sorry for the troubles. And we have sent you several emails to confirm the RX and the delivey address.1.You want to process your Single vision Computer glasses with the RX as follows, right OD(right eye):Sph -2.00 Cyl -3.00 Axis 20,OS(left eye): Sph -3.25 Cyl -2.25 Axis 165,PD: 61.2.Please tell us which city, state and country the delivery address is,looking forward to hear from you soon,thanks.

CorrinaTugak Time: 2016-10-06 18:04

Q: How can I change my shipping address since you guys don't send to po boxes?

A: You could email us your detail shipping address at service@wherelight.com.

PeggyLathlin Time: 2016-10-06 12:30

Q: How do I save my prescription instead of inputting it every time I want to order a pair of glasses?

A: After you filled your RX in our website, you could see the \"save prescription\" option below the detail RX.

JessicaLear Time: 2016-10-06 12:29

Q: Hello, my order got shipped over a month ago and I still haven't received it. The tracking number you have given me is not bringing up anything when I input it on the tracking site. My order number is 2160903130901 Please get back to me ASAP with regards to this matter. Jessica Lear

A: We apologize and regret to inform you that the shipping facility always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. In addition, we have checked the delivery of your order with our local post, once there are any updated information, we would email you again.

MonikaOldenburg Time: 2016-10-05 20:51

Q: do you have darkening of your lenses, like dark brown or grey?

A: You could choose lenses with Maroon Brown tint on our website.

LaurieKramer Time: 2016-10-05 18:51

Q: I ordered my glasses on 9/17 and have not heard where they are and have not yet received them. Is there a problem?

A: Please check the email we sent to you for your problem.

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