Buy Prescription Glasses Online at Affordable Prices

MelodyCarter Time: 2016-09-08 12:31

Q: I placed my order #2160831192038 on 8/31/16. The details do not show any activity in the Transaction log since that date. How long can I expect before the order is made and ready to ship? I paid extra for expedited shipping.

A: Sorry for the delayed delivery,since progressive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patience. And we have rushed the order for you.

DeviniaDevan Time: 2016-09-06 17:17

Q: I logged in to parceforce.com to track the shipping status of my order (no: 2160831034252) amd the Tracking number (LX972860777CN) does not work when I key it in. may i please know the shipping status of my purchase?

A: Sorry for the troubles. We would email you the shipping status of your order after we checked with our local post.

ambermurray Time: 2016-09-06 04:36

Q: The system will not let me use my prescription because of 2 different saved prescriptions under my name on profile

A: Sorry for the troubles, you could use another name or any abbreviation of your name to save the new order information.

JessicaLuckey Time: 2016-09-03 18:30

Q: I paid for express shipping and haven't received a tracking # approximately how long will this take ?

A: Sorry for the delayed information, we would ship your order out today through UPS. And you are expected to receive your eyeglasses within 3 business days.

WayneSmith Time: 2016-09-03 08:31

Q: I tried calling the number to ask questions and a random man says hello and has no idea what I'm talking about, says I have the wrong number......is this for real?

A: Sorry for the troubles,please email us your questions at service@wherelight.com,thanks.

JanetHeinis Time: 2016-09-01 15:26

Q: re: Order 2160812195443 I ordered my glasses almost a month ago and have not received them. What is the problem. It should not take a month to receive them. Please advise asap as I may cancel this order if they don't come very soon thank you Janet Heinis

A: We checked your order 2160812195443 and found your package has been delivered to USPS facility in ISC CHICAGO IL on Aug 31th. You are expected to receive your eyeglasses soon.Please keep patience.

LillianHinson Time: 2016-08-30 14:39

Q: I have 2 questions. If I order a pair of glasses and they don't fit quiet right can I get my money back or exchange them for another pair? And what is the buy a fram, pay $5, get 2 frames? Thank you so much for your time, Lillian

A: We would like to tell you that we would remake them for you if we did not make your eyeglasses RX correctly for our mistakes according to our principle. And for purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $5) on our website, then you could add the $5 frame on you order.

GlennaTodovich Time: 2016-08-30 09:53

Q: Need help with my prescription

A: Please inform us what help you need to our email service@wherelight.com.

Magnal Time: 2016-08-29 16:00

Q: WHAT IS FREE FORM LENSES

A: Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. And we have Free Form option for you to choose on the website. Please click \"SELECT LENS\" \"Multifocal Lens\" \"Free Form\" to check it. Thanks.

KarlaDavis Time: 2016-08-28 17:07

Q: The sunglasses I would like show they are available in both bi-focal and progressive lenses, but I see no option for choosing either of these in the lens choice.

A: We apologize and regret to inform you that our sunglasses could not be processed with bi-focal and progressive lenses. Sorry for the troubles.

OlinChristian Time: 2016-08-25 14:44

Q: I'm looking for my order ... order number 2160803153939 tracking number LT078611420CN

A: We checked the package and found your order has reached CHICAGO, IL 60701 on August 24, 2016, maybe the USPS facility has delivered it to the wrong address, please kindly contact them through (+1 800) 222 1811 8002758777. Sorry for the troubles.

loublanchard Time: 2016-08-19 09:59

Q: The email I sent with my prescription on it bounced back. Before I order I need to confirm this prescription is correct and will fit these glasses.

A: Please send your detail RX to our email service@wherelight.com for confirmation.

MEIKEI Time: 2016-08-18 20:49

Q: Cancel my order2160818808112. I will reorder . Thank you f!!

A: We would cancel your original order 2160818081122 as required soon.

MEIKEI Time: 2016-08-18 13:35

Q: order number is 2160818808112--i need anti scratch &GLare and color tint-- light blue it is for able to read computer . i need to pay extra .please can i pay on line. ???

A: We would like to tell you that we could add anti scratch &GLare coating and color tint for your order 2160818081122, but we found that we just have navy blue, violet blue and royal blue available on our website, please kindly inform us which color of blue tint you want. In addition, for the additional fees, we advise you to purchase frame only MJ8006($16.99) on our website to pay for them, and below in the new order form, please note that you placed this new order to pay for the additional fees for order 2160818081122. Thanks.

DebraYarwood Time: 2016-08-18 09:43

Q: need help on a order I just placed

A: Would you please inform us what help do you need for your order 2160818092422? We have suspended your order to wait for your reply.

BarbaraPrescott Time: 2016-08-18 09:05

Q: Hello - I've just ordered and paid for two pairs of glasses. Have received confirmation by email but the record of this purchase does not occur on my order page. Please confirm and advise. Thank you.

A: We checked our system and found your order 2160817212801 has been placed successfully on our website, and we have dispatched them to process. Thanks for your support.

lucindabhocuckles Time: 2016-08-17 16:07

Q: II would like to order glasses, but can't get me photo uploaded'

A: Sorry for the troubles. Our technicians would solve the upload problem right now. Please try again later.

Chattel Time: 2016-08-17 15:20

Q: I would like to upload a picture. when I click to do so the upload button doesn't let me browse my computer for my picture.

A: Thanks for your feedback. Our technicians would solve the upload problem right now. Please try again later.

TinaKingston Time: 2016-08-17 10:47

Q: I am unable to upload a photo. The instruction box opens up but there's no way to choose a photo from my computer.

A: Sorry for the troubles. Our technicians would solve the upload problem right now. Please try again later.

ingridmoreta Time: 2016-08-16 19:22

Q: Hello, I want to order the Cato #8035 in a prescription sunglass. I want it as it's pictured with the black frame and purple polarized lenses. When I go to place the order and select polarized prescription lessons, at the end it asks me to pick the polarize color. There is no purple available. I would like to order the "Purple" ones in the photos with black lense and purple polarized lenses in my prescription. Is this available at all, or only the colors in the menu? Ingrid

A: We also provide purple mirror finish polarized lenses, but we have not set that option for customers to choose on our website. Sorry for the troubles. In your case, we advise you to choose \"blue mirror finish polarized lenses\" firstly and note that you need \"purple mirror finish polarized lenses\" in your order form. Then we would process sunglasses #8035 as our main pictures shown on our website.

MisheleWishart Time: 2016-08-15 15:40

Q: Hello I'm checking on this order, it has not arrived yet, thanks Mishele ORDER NUMBER 2160728161151

A: We checked your order 2160728161151 and found your item has arrived at facility in destination country on Mon 15 Aug at 8:49am,you are expected to receive the package soon,please kindly wait.

DavidCoppinger Time: 2016-08-15 03:25

Q: Please advise when you will complete and despatch my order 2160804063917

A: We checked and found your order had been shipped out yesterday,the tracking number is 1Z E28 7E2 04 5152 4582,you are expected to receive the package soon.And,since the Free Form lenses need to be customised, it generally takes about 7-10 business days to finish,we are sorry for the delayed delivery,have a good day.

PriscillaLepine Time: 2016-08-12 12:51

Q: There is an ad at the top of the page that says if I pay $5 I can get two glasses frames. Does that include the lenses and how would I add that to my order?

A: We would like to tell you that only have you purchased one of other frames(their price is more than $5) firstly, you can buy those $10 frames at $5(in discount).If your RX values are not too strong, you could also get free 1.55 index single vision lenses for the $5 frames. Thanks.

PriscillaLepine Time: 2016-08-12 12:50

Q: Hi, I want to order single vision reading glasses. My sphere for both lenses is -1.50. I cannot seem to get access to the ADD function on your site. Should I just put a message to add +2.00 to the sphere or do I have to add it myself.

A: You could order single vision reading glasses on our website, and put a messagee to add +2.00 to the sphere. Then we would process your reading eyeglasses with revised RX.Thanks.

TammyNoble Time: 2016-08-12 09:36

Q: Can I upload my picture? Do you have a try on option? I can't seem to find it if there is.

A: Sorry, our website does not have that try on service nowadays. But after a few days, the try on service will be launched officially on our website.

EvelynCastillo Time: 2016-08-12 06:05

Q: Dear sirs: I want to inform you the following: Order #2160717181504 - I already received. Order #2160717181504 - I do not received yet. I'm still waiting. I want to know what happen. Thank you.

A: We checked your order 2160717181504 and found the status of your item was\"Your item is out for delivery on August 12, 2016 at 8:10 am in KISSIMMEE, FL 34746.\"Please kindly wait,you are expected to receive it soon.

EvelynCastillo Time: 2016-08-11 21:10

Q: Hi: I 'm still waiting for my order... 1504. Thank you.

A: We checked your order 2160717181504 and found your item has arrived at USPS facility in CHICAGO, IL 60701 on August 9, 2016 at 1:37 pm. You are expected to receive the package soon.

DebraGiffins Time: 2016-08-11 16:36

Q: I want to cancel my order that I just made today, How do I do that?

A: We would cancel order 2160811043315 for you and give you refund soon.

RENEEWHALEN Time: 2016-08-08 05:48

Q: Could you please tell me the status of my order and how long before it will ship, my order # is 2160722112153. Thank you

A: We apologize and regret to inform you that your order has been finished, but we found the UPS shipping method could not deliver your package to your PO BOX address, so we advise you to email us your another detail shipping address(not PO BOX address)for delivery.

CarlottaCumberbatch Time: 2016-08-05 12:50

Q: Trying to find out where my order is according to postal service it is still at their postal facility 11212 since August 2. What I don't understand I am in 11238 zip code & their is a post office down the street from me. Why would it go to a postal facility that isn't near me.I am sorry this is crazy won't be ordering from them

A: Sorry for the troubles. We would like to tell you that we shipped your order out according to your filled zip code 11238, maybe it would take a few days to deliver to your near postal facility, please keep patience to wait for the delivery.

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