Consulting Servive Center

LindaCross Time: 2017-01-06 13:39

Q: link to know how to read my prescription willnot open

A: Please email us your prescrption PIC at service@wherelight.com.

HallieJohnson Time: 2017-01-06 09:19

Q: i had ordered a pair of glasses but i haven't received them and the order says it's been confirmed and completed...

A: your order has been shipped OUT on 27th/Dec. And the Tracking Number is LT653003115CN. Generally, our eyeglasses shipped using ePackage and reach MOST of the countries within 10 to 16 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

Ciara M Roberts Time: 2017-01-06 07:37

Q: Can I have tracking information on my order oke

A: Please inform us your order no. for us to check the status since we haven\'t found your order according to your name and email, thanks.

AprilEmigh Time: 2017-01-05 18:12

Q: Am I not able to upload a picture of myself so I can try on glasses?

A: Please inform us which frame you want to try on, thanks.

FredPetrunak Time: 2017-01-05 16:31

Q: I am trying to order a pair of discounted glasses. The glasses are marked $5, but showing $10 at checkout. Do I need to enter a promo code?

A: The $5 discounted frame is for the second pair. Only you have purchased the first frame(the price is more than $10), you can purchase the 2nd frame at $5.

Gloria Rodriguez Time: 2017-01-05 10:42

Q: I want to check status and track my purchase of one pair of eyeglasses. Order #81701021144598

A: We checked your order and found the status of your order is \"CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 4:01 pm on January 5, 2017.\"

NormySchz Time: 2017-01-04 21:48

Q: Hi, am I able to order prescription sunglasses or any type of glasses?

A: Yes, we process sunglasses with prescription and eyeglasses with RX.

SunshineCox Time: 2017-01-04 19:49

Q: When will i be able to track my order?

A: Please inform your order no. for us to check the status.

LindaMarie Time: 2017-01-03 19:55

Q: Hi I am not seeing an update on my order. Was it recieved? Order number 81612310823290

A: YES.

BarbaraEvans Time: 2017-01-03 12:18

Q: I want to order glasses (#2908) as readers in a 3.0 strength. How do I put that on my order form?

A: Please email your original RX for our references firstly.

TeonaLascar Time: 2017-01-03 11:28

Q: Hi! I placed an order for 2 pairs and haven't received any confirmation email. Can you please let me know if my order has been processed and when should I expect my glasses? Thank you!

A: We checked and found your order 2161231074637 was placed successfully on our website,and your two pairs have been dispatched to process. We would ship your eyeglasses out within another 2 working days.

DebWalter Time: 2017-01-03 10:52

Q: I am looking for a pair of sunglasses but need bifocal lenses. it looks like this is not an option for any of your sunglasses. Would this be accurate?

A: We apologize and regret to inform you that we could not process sunglasses with bifocal lenses.

CelesseWright Time: 2017-01-03 10:10

Q: i cant see my order.. i wad wondering if everything went threw ok?

A: We checked your order 81612301449117 and found it\'s normal on our website. We have dispatched the eyeglasses to process.

JackieRockey Time: 2017-01-03 07:52

Q: How do I "try on" the glasses on a photo I upload? I have searched and can't find that option. Please advise. Thank you.

A: Would you please firstly inform us the frame no. you want to try on?

Rebecca Time: 2017-01-02 17:12

Q: If I were to just buy the frame, would I be able to put my prescription in somewhere else??

A: Yes, you could buy frame only on our website.

SunshineCox Time: 2017-01-02 08:21

Q: Hello i place an order 81612312341253 and didn't receive a confirmation email or anything. i just wanted to know. Did my order go through and when should I expect my glasses to arrive.... I paid the $10 extra quicker shipping.

A: We have dispatched your eyeglasses to process, you\'re expected to receive your eyeglasses within about 7 days.

AliciaGay Time: 2017-01-02 07:52

Q: I do not see my order online. What is going on?

A: We would like to inform you that your order 2161228101920 was shipped out yesterday. TR NO. is LT678635691CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

Cristina Alexandria Parker Time: 2017-01-01 10:54

Q: I placed an order yesterday and it said I paid but received no confirmation email. I'd like to make sure my order went through and how long the processing/shipping time takes.

A: We checked and found your order 2161231100321 was placed successfully on our website, we would ship your eyeglasses out within 3 working days and you\'re expected to receive your eyeglasses within about 16 working days after we shipped the order out.

Dina wade Time: 2016-12-30 09:34

Q: Did y'all place my order

A: We checked and found you have not paied for your two orders on our website, please check that.

JennYarrow Time: 2016-12-29 19:54

Q: What currency am I paying. I'm Canadian wondering if I will pay more after

A: US Dollar.

aliciagay Time: 2016-12-29 12:52

Q: hello, I placed an order yesterday and my sunglasses should be medium not large. Can you fix this ASAP?

A: We apologize and regret to inform you that the sunglasses 8202 only has that large size as our website stated. Please confirm whehter you still want to process the sunglasses 8202. Or you could go on our website to choose another sunglasses to substitute the sunglasses 8202.

JodyTerry Time: 2016-12-29 12:08

Q: Hi, I am so happy I found your website. I am interested in purchasing some frames. I just want the frames do I need to order the lenses also? Please respond. Kind regards, Jody Terry

A: Please choose \"Fashion\" \"Frame only\" when \"select lens\".

Danielle Hudson Time: 2016-12-29 09:58

Q: I never got a confirmation on my order number 81612240849239. I wondering the status of the order, thank you

A: We have confirmed your order and the eyeglasses are in process.

SheridanLewis Time: 2016-12-29 07:01

Q: I want to get no tint in a pair of sunglass frames. The Bedlem. How can I do that?

A: You could order sunglasses as normal and note in the order form that you need no tint sunglasses.

LoriWise Time: 2016-12-29 06:01

Q: Can you process strong prescriptions?

A: Yes, you could fill your RX in our website as required.

Taylor-rose Hubbell Time: 2016-12-28 18:55

Q: How do i try in a pair ? Im not seeing any options

A: Please inform us the frame no. you want to \"try on\".

SuzanneKasner Time: 2016-12-28 16:42

Q: New customer checking on my order. My order number is 81612240951520. When will they ship?

A: We would ship your eyeglasses out within 3 business days.

PattySanko Time: 2016-12-28 10:35

Q: Do you have sunglasses the are just plain lanes? I use reading glasses but would love sunglasses in some of your frames.

A: Yes, you could order sunglasses with plano RX value on our website.

Christine Time: 2016-12-27 17:00

Q: Is there a way to send you my Rx for your reference? I want to make sure my distance pair have the add power I put in the comments section (as it wouldn't let me put it in the add box) and I don't see it on my order information. Thanks

A: You could email us at service@wherelight.com.

MEIKEI Time: 2016-12-24 07:46

Q: 2161224073704 please cacel this order.. since i didnt get my discount--10.00

A: We checked and found that you have not paid for the order 2161224073704, after you paid for the order, we would email you coupon.

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