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Consulting Servive Center

EdithLawrence    Time: 2017-02-01 10:37
Q: I haven't received my order and I don't see it on here either.
A: dear, your package has arrived, and it will be delivered to you soon. :)
MariahSpeakman    Time: 2017-02-01 08:56
Q: I ordered my glasses on 1/20/17 and would like to know where they are.. I do not have a tracking number but my order number is 2170120080048. I am extremely disappointed as I sent an email to the nancy@wherelight.com and have yet to received an email back. Very unsatisfield!
A: don\'t worry,dear customer,we found it\'s shipped out 21th/1/2017,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
KimberleyBrooks    Time: 2017-02-01 07:22
Q: Just wanted to know the status of my order. Thanks
A: dear customer, workers don\'t work during the chinese New Year.and your order need design,don\'t worry,we must deal with your order as soon as possible when we finish vacation.thanks for your understanding.hope your reply.
CAROLEIVISON    Time: 2017-02-01 04:29
Q: You shipped my order on December 30 - I received it on January 30. Thank you. However I ordered two pair of glasses and was told they would ship together. I still haven't received order 2161221105556.
A: dear, sorry to take trouble to you, we checked and found the other package has arrived in Chicago, and it will be delivered to you soon. :)
MisheleWishart    Time: 2017-01-31 20:12
Q: Hello this order has not arrived, can you please advise me as to were it is?...the tracking will not work Thanks Mishele Australia Order Id 2161231020732 Tracking Number LX253716124CN
A: dear, your package has arrived in Chicago, and it will be delivered to you soon. :)
yadiratapia    Time: 2017-01-31 18:09
Q: hallo i ordered my glasses more than 2 weeks ago & i haven't got them yet, how much longer do i have to wait? LT751873620CN
A: we found it\'s shipped out 19th/1/2017,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
GenevaOlowoeshin    Time: 2017-01-31 14:53
Q: Please track & tell me where my glasses are 81701192003296 2017-01-20. Thank you
A: dear customer, workers don\'t work during the chinese New Year.and your order need design,don\'t worry,we must deal with your order as soon as possible when we finish vacation.thanks for your understanding.hope your reply.
KellyBaker    Time: 2017-01-31 11:53
Q: WHERE ARE MY GLASSES????!!!!!
A: don\'t worry,dear customer,we found it\'s shipped out 11th/1/2017,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
Misty Coatney     Time: 2017-01-31 11:52
Q: Hello Would like to know where my glasses are now. Tracking has not updated in 2 weeks. LT747686047CN
A: dear customer,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
PatriciaJones    Time: 2017-01-31 11:43
Q: Please send status of my order #2170111094031 Thank you
A: we found it\'s shipped out 19th/1/2017,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
JessicaLao    Time: 2017-01-31 10:50
Q: Where are my glasses?
A: we found it\'s shipped out 10th/1/2017,you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
NaderaSalaam    Time: 2017-01-31 09:35
Q: Hello, I'm looking for updated status of my package. My order was placed on 01.09.2017 and I received a shipment notice on 01.13.2017. The tracking number I was provided with is LT732977454CN; there have been no status updates since 01.14.2017. Any information that can be provided is very much appreciated. Thank you!
A: you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
MelodieSpears    Time: 2017-01-31 08:10
Q: I am wondering where my glasses are. The tracking says January 11, 2017 , 2:30 pm Processed Through Facility . NANJING EMS, CHINA, but have not moved since. how long does it take to get them out of China?
A: you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
TeshawnOwen    Time: 2017-01-31 05:37
Q: I haven't received my glasses yet my tracking number LT720709115CN
A: you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
JocSanti    Time: 2017-01-30 19:47
Q: I haven't received my glasses:(?????
A: Dear customer,sorry to take trouble to you:(.your package is on the way.
RoxanaGreene    Time: 2017-01-30 14:16
Q: Like everyone else.. I want to know where my glasses are. I ordered on December 24 2016. That's over a month ago. There is no way for me to personally track them, which I'm confused about. Any here's my tracking number, please respond ASAP. 81701160508220 2017-01-16
A: Your ordered on January 16 2017, and your package is in transit to New York. :)
PamelaIler    Time: 2017-01-30 13:52
Q: I received my glasses today and the lenses are clear. My prescription was not put in the lenses. The number are all 0000 on the order form. I am very disappointed.
A: Dear customer,sorry to take trouble to you:(.You can send your optometry list and orderId to our email.
AmyWajda    Time: 2017-01-30 07:13
Q: Wondering where my glasses are i ordered like 3 weeks ago and shipping has not been updated at al in those 3 weeks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
CourtneyStraub    Time: 2017-01-30 03:21
Q: I am unable to track package..I ordered this 1/12 and I still have not rec'd...,when can I expect to receive? I need my glasses.. Thanks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
DanielleGoldberg    Time: 2017-01-29 12:31
Q: I'm trying to get an update on my order that was placed at the end of last week. Thanks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
CelesseWright    Time: 2017-01-29 09:12
Q: My glasses were ordered 2 or 3 weeks ago and the shipping has said the same thing for over a week now not knowing where it is.. can someone give me more insight on when my glasses will be here or where they are..
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
MelissaFitzgerald    Time: 2017-01-28 19:05
Q: Hello my tracking number is LT747675614CN. I was told my glasses were in Chicago. That was 3 days ago. I cannot track my glasses myself. I have emailed asking where they are and I get no response. I need my glasses. Where are they?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
Haley Culver    Time: 2017-01-28 18:59
Q: Exactly what date will my glasses arrive? Your link doesn't work to track, for anyone. Why dont you do something to get your customer satisfaction rate up? This is ridiculous!
A: dear, your package is in transit to Chicago.We sincerely sorry for the dalay. If the post in Chicago didn\'t update news, we can not know the tracing info.
EVIETUCKER    Time: 2017-01-28 16:38
Q: THIS IS MY THIRD MESSAGE....STILL HAVE NOT RECEIVED GLASSES...PLEASE ADVISE ASAP...I WANT MY GLASSES !!!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
Danielle Hudson     Time: 2017-01-28 16:04
Q: Just wanted to say I got my glasses today and they are great. Exactly like the picture and they fit great. Took a while to get but worth it for the price. Thanks!
A: many thanks!:)
MadelyneMartin    Time: 2017-01-28 12:09
Q: My order date was 12/31/16. I have yet to receive anything... Could I have a tracking number please?
A: The tracking number is LT691209305CN
MonicaFrancois    Time: 2017-01-28 09:44
Q: Please give me an update on my order. It has been in China since January 12. It will be a month on February 6th since I've ordered my glasses and I still haven't received it yet. Trackingnr.: LT724609271CN
A: dear, your package is in transit to Chicago. :)
SheilaDesamparado    Time: 2017-01-27 20:53
Q: I want to find out my tracking number so i can check my order thanks.
A: The tracking number is LT751873593CN.
DianneBarcenas    Time: 2017-01-27 13:22
Q: I order my glasses on 01/20/2017. They are still not here I paid for the faster shipping which I believe was 3-5 day. I need to know where my glasses are or I need a refund
A: dear,we have shipped out shipped out on 22th/01/2017.we are so sorry for the delay. :( Did you receive that?
KristinEdwards    Time: 2017-01-27 09:27
Q: Please give status of tracking #LT758582255CN. Postal service says they don't have it but this site says it's been shipped.Help. Where are my glasses?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
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