Consulting Servive Center

PatBurt Time: 2017-01-19 13:47

Q: I either want my bifocal like I ordered to start with or I want to get my money back. The frames were only 12.95 so how did my order come to 23.00 when there is nothing itemized. And I don't know how you have single vision on the order when that's not what I ordered plus I paid extra for the bifocal.

A: dear, can I have your order number? I will check it for you and give you a best solution, so don\'t worry.

CharleneMiller Time: 2017-01-19 13:22

Q: Are the prices in Canadian or US funds?

A: US funds:)

PatBurt Time: 2017-01-19 12:47

Q: I got my glasses today. I ordered bi-focal and these are single vision. They are not what I ordered.

A: we checked it ,what you write in your order is single vision:(

MarshaWatts Time: 2017-01-19 12:32

Q: I ordered and paid for 2 (two) pairs of glasses on 12-18-16. I have received one paid in good condition. The other pair has NOT arrived. Can you please check this for me. Thank You. Marsha Watts

A: because we send to you with two pageage.

RachaelCopeland Time: 2017-01-19 12:08

Q: Update on order # 81612302234492 Has this shipped? If not, when will this ship?

A: have not shipped out right now,your style need to disign,so don\'t worry.we\'ll send to you as soon as possible:)

AmySagar Time: 2017-01-19 12:04

Q: I'd like to know the status on my order please 81701022332592

A: shipped out on 13th/01/2017

DonnaSmulders Time: 2017-01-19 11:37

Q: OH NO ???? IS THIS A SCAM CHECKING ON AN ORDER FOR SH390693FB303383A

A: can you give me your order no?

AshleyDavis Time: 2017-01-19 09:37

Q: Can you please tell me where my order is? I ordered on January 1st and it is now the 19th... I still have not recieved it. tracking #LT696171456CN. Thank you

A: can you give me your order NO.

joniengland Time: 2017-01-19 09:09

Q: can you tell me when they where shipped thank you

A: it\'s shipped out 9th/01/2017.

joniengland Time: 2017-01-19 09:03

Q: i used the address for tracking and it didnt work

A: sorry for that,we will refund to you if really lost.

Amy Time: 2017-01-19 08:48

Q: Hi, what is the difference between computer lenses and bluight protect lenses?

A: computer lens is usually for old people, they can not see near clealy. Bluelight lens means the lenses are anti-bluelight, which can protect our eyes from blulight. :)

SherriCreech Time: 2017-01-19 07:10

Q: this is my shipping number LT666899268CN please let me know where my package is Im starting to get annoyed being that people who ordered on the 5th and 6th of January are getting there orders already.

A: really sorry,we will contact you if we have any information with your pageage.

SherriCreech Time: 2017-01-19 07:07

Q: I ordered glasses on 12/27/16, when ordering it said 2 weeeks we are now in almost 3 weeks and my order has not updated from a shipment from NANJING EMS, CHINA on 12/30/16. looks as tho almost all the people in your comments that had a order go out at this time is having a issue, were they sent or not at this point the price makes me wonder what the quality is going to be like, should have known better.

A: you know sometimes Logistics information is not updated,you know we can\'t control:(

RonnyKhim Time: 2017-01-19 01:54

Q: Where is my order? I pay for express services as well why it like this?

A: can you give you your ORder no?thanks

Maya Frederick Time: 2017-01-18 20:56

Q: How do I get you my prescription

A: doctor can give you:)

CourtneyStraub Time: 2017-01-18 19:43

Q: Checking status of my order

A: shipped out 13th/01/2017

kimpickard Time: 2017-01-18 18:11

Q: Where is my order??? 81612260911419

A: it\'s shipped out 30th/12

VirginiaPeck Time: 2017-01-18 17:35

Q: Hello! My tracking number is not working. I really need my glasses and was wondering if you could give me a status update on the location of my order. Tracking number is LT691668779CN. Thanks!

A: it\'s shipped out 5th/1/2017,fiying to chicago:)

SarahStinson Time: 2017-01-18 16:18

Q: Just need to what is the statis of my order (Glasses) did you receive my order or not? please let me know asap !

A: dear customer,can you tell me your Order NO?

RonnyKhim Time: 2017-01-18 13:43

Q: U sure u send it to the right country?

A: we send the address as you write:)

JanetParavati Time: 2017-01-18 13:08

Q: I LOOKING AT SOME OF THE COMMENTS TO TELL YOU THE TRUTH I AM A LITTLE WORRIED ABOUT PLACING AN ORDER,SOUNDS LIKE THE PPL ARE NOT TO HAPPY ...

A: don\'t worry:)

JanetParavati Time: 2017-01-18 13:01

Q: What does size mean....

A: www.wherelight.com our website:) it written clearly.

kimpickard Time: 2017-01-18 10:15

Q: What us the status of my order?

A: it\'s shipped out 30th/12

JuliaVolkova Time: 2017-01-18 07:47

Q: Why is taking so long to get my glasses

A: can you give your Order NO.?

MonicaFrancois Time: 2017-01-18 06:41

Q: HI, I have been trying to track my order, but it is not updated. Since last week my order is in NANJING EMS, CHINA. Please let me know where my order is and when it will arrive. Tracking Number: LT724609271CN Order Number: 2170106060759

A: it\'s shipped out yet:)don\'t worry

MelissaMorrison Time: 2017-01-18 06:32

Q: I need to cancel my order. I put in the wrong RX.

A: ok,cancel it right now.

CourtneyHittell Time: 2017-01-17 22:33

Q: I paid for 3-10 day shipping on the 8th, but still have no tracking number for my glasses. My order number is 81701091020275. Has my order been shipped yet?

A: we sent by UPS,it;s really shipped out.

Shayla Time: 2017-01-17 17:52

Q: I cannot access my recent order to print off an invoice when i log into my account. My customs department needs an itemized list with items , description, and total costs to release them to me. 2170103083003 Is my order number and i need to be able to collect my items.

A: it\'s shipped out 11/1/2017,don\'t worry:)

NatashaSmith Time: 2017-01-17 12:24

Q: I want to order a pair of prescription glasses i need them for distance but also want a transitional lense on them how do i get that if i can?

A: www.wherelight.com,you choose the style,then,give us your prescription.

KirstieWakefield Time: 2017-01-17 09:20

Q: My order tracking is not working - I'd really like to know when I'm going to get my glasses as I've been waiting a while now. Thanks

A: we\'ll track it.

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