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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

MercedesKotchev    Time: 2017-03-13 14:46
Q: your website is only giving me half a creen when i go to order i cant put the info in
A: dear customer,you could clich \"PC\" in the black sheet, and then you can put your info in. :)
Leah    Time: 2017-03-13 12:26
Q: I am ordering glasses with someone else and we both would like a pair of "lanthe" glasses in Other. We have tried adding the second pair multiple times and it will not add. Can you please assist in helping me place my order?
A: dear customer,we have checked \"lanthe\"glasses,you choose the color of the glasses is out of stock,you can choose other color like red,white or black of this kind of \"lanthe\" glasses.
SarahBlackington    Time: 2017-03-13 10:25
Q: When shall i received this order: 2170302071021
A: dear customer,your package has shipped out on 6/3/2017,Please wait for a few days .
NaydaRAMOS    Time: 2017-03-13 09:11
Q: ORDER 2170313065927 is still showing I did not pay for it yet however my credit card charged already and I have not received a confirmation as of yet
A: dear customer,it\'s the problem of credit card\'s system,we are dealing with it,just keeping waiting.
MaritzaPerez    Time: 2017-03-12 19:27
Q: How I order the eyeglasses?
A: dear customer,you can order your eyeglasses on our website.Choose the frame first,then choose the degree of the eyeglasses.There is our website.https://www.wherelight.com/
BernadetteSampson    Time: 2017-03-12 18:49
Q: I'm trying to pay for my orderand its no letting me do so
A: dear customer,which way do you choose to pay ?Try to use paypal or other ways.
AprilWindham    Time: 2017-03-10 16:59
Q: I accidentally entered the wrong sphere for my LEFT eye. Please note that it should be +0.75 not +7.5. Please correct Thank you
A: dear customer, I have checked your order and change your sphere for my LEFT eye,don\'t worry.
LauraMurray    Time: 2017-03-10 12:01
Q: Can you tell me how long shipping usually takes? To Canada
A: dear customer,if you choose UPS, it will take 3-7 days.If you choose Priority Estimated Delivery, it will take 10-14 business days. And if you choose Standard Estimated Delivery, it will take 14 -21 business days.
JaciMcNeil    Time: 2017-03-10 09:31
Q: How do I get a prescription in the glasses if I order from you?
A: dear customer,you get the correct prescription from your doctor, then fill in our prescription form.
GloriaFogle    Time: 2017-03-09 09:08
Q: what is the status of my order? i have recieved one pair, but not the other. order number is 2170213121455
A: dear customer,it\'s according to the logistic problem, the order 2170213121455 has already arrived in USA now, I think you will receive it soon. :)
JeanCook    Time: 2017-03-09 06:14
Q: Do you provide frames for persons with wide faces
A: sure, we provide, you can choose the different size of frames. :)
DianeOGrady    Time: 2017-03-07 09:16
Q: Hi, I have sent an email to your contact for Canada and did not get an answer. Hopefully you will be able to help. I really don't understand how to read the prescription. I see numbers with minus signs in front, and kind of scribble next to it.
A: dear customer, I will check it and then reply you.
JuliePearson    Time: 2017-03-06 23:51
Q: My order number is 81703062045377 I got my left and right axis mixed up and was wondering if it was too late to edit it? The right is 1 and the left is 53 Thank you!
A: dear customer, don\'t worry. I will change it for you.
TracyAnderson    Time: 2017-03-06 15:37
Q: try to retrieve my prescription to order another pair of glasses
A: thank you, wherelight welcome you.
CynthiaPatterson    Time: 2017-03-06 10:18
Q: Whats happening with my order 2170225160455. It now just says no send.
A: dear customer, we checked for you, your glasses with bifocal lenses, it’s need to design, and when it has completed, we’ll send it to you immediately, thank you for your understanding.
CinthyaFlores    Time: 2017-03-05 19:21
Q: I would like have my order or pls refund
A: dear customer, the post update: 2017-03-05 21:27 MONTREAL,QC, Item in transit, I think you will receive it soon.
ElmaTappa    Time: 2017-03-04 23:51
Q: Need 10.00 discount
A: dear customer, we will give you $10 for discount later,thanks.
DemetriaBarnwell    Time: 2017-03-04 08:32
Q: I need to edit my order to include multi-focal lenses how do I do that?
A: dear customer,you can send email to tell us your change.
Shameka Blackman     Time: 2017-03-03 20:42
Q: I don't know how to put my prescription in. I need 4 pair of glasses. Pls and thanks
A: dear customer,you look for the glasses which you like first, then select lens. And you fill in the prescription form.
CarolynOReilly    Time: 2017-03-03 19:11
Q: For order 2170303190519 can you update the Thomas frame to colour blue. thank you Carolyn
A: sure,we will update it.
MarciaMoran    Time: 2017-03-03 12:32
Q: I was having trouble and accidentally ordered 3 pair of glasses Please cancel order 81703021503014-81703021540345---817030315116. Thank you Marcia Moran
A: dear customer,don\'t worry,just one pair,other orders was canceled
ChristineParry    Time: 2017-03-03 07:11
Q: hi there, was wondering are your prices in canadian or american dollars?
A: dear customer, dollars thanks.
SabineBeard    Time: 2017-03-02 10:53
Q: Hi,do you have prescription sunglasses, please?
A: ya,you can choose on our website,it\'a allow you to choose RX,thanks.
EufemiaAponte    Time: 2017-03-01 13:55
Q: Received my glasses and I am happy with them.... Thank You.
A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.
JocSanti    Time: 2017-02-28 09:40
Q: So I ordered them on 1/16/17 I wish I knew it would take this long to get them. I FINALLY got them today- I love them but jeez they need to tell us the time expectation ????
A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.
EvelynGreenfield    Time: 2017-02-28 05:55
Q: I have the Rx from my optimistrist Do I send that to you now or do I pick the frames and then send to you?
A: dear customer,first choose the frame,then write the RX.thanks for your reply.
DebraAbrahamson    Time: 2017-02-27 22:22
Q: I received my order and the prescription is not correct. How do I return them?
A: dear customer, can you give us correct RX?thanks.
DanineGreen    Time: 2017-02-27 16:34
Q: Do you have transitional lenses
A: you mean progressive lenses? Yes, we have. :)
CynthiaPatterson    Time: 2017-02-27 15:42
Q: when may expect my order 2170225160455 to be shipped.
A: dear customer,we send email to you to confirm the positive and negative SPH,hope your answer,thanks
MelissaFitzgerald    Time: 2017-02-27 13:15
Q: ordered my glasses in January. Just received them. Took too long to receive but I gotta say,the glasses are nice. Good quality. Thank you.
A: dear customer,thanks very much,welcome all the time!
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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