Consulting Servive Center

bevrayner Time: 2017-01-23 16:33

Q: I have not received my glasses yet. Please check, Purple frame.

A: dear, I have already checked it for you, your package has arrived in CAROL STREAM. (2017-01-25 02:52 CAROL STREAM, IL 60199, Departed USPS Facility, Your item departed our USPS facility in CAROL STREAM, IL 60199 on January 25, 2017 at 2:52 am. The item is currently in transit to the destination.) I think you will receive it soon. :)

MelissaFitzgerald Time: 2017-01-23 14:47

Q: Hello I have been trying to track my glasses but I am getting nowhere. Can you please tell me how long it will be before they arive?

A: dear, I have checked for you, your package has in transit to Chicago.

DianneBarcenas Time: 2017-01-23 10:20

Q: Hey just wanted a update on my package, I did get the one for 3 day shipping not sure if the weekend counts thank you ???? Order number: 81701201442556

A: dear, sorry for the delayed answer. Your package has already been delivered, did you receive that?

MikaylaFrederick Time: 2017-01-23 09:20

Q: I ordered glasses, and then the next day emailed to change the PD. I got an email back saying that would be taken care of. I received the glasses about 3 weeks later and the receipt has the original PD, the wrong PD. What can you do to fix this now. Thanks.

A: we really changed.

EufemiaAponte Time: 2017-01-23 09:04

Q: My order # is 2170112150414 placed 1/12/17 more than 10 days have elapsed. When will I receive my order? Thank You.

A: dear, your package is in transit to Chicago.

bobbie Time: 2017-01-23 08:26

Q: I ordered my glasses order no. 2170105150806, tracking no. LT715725721272CN was wondering why I can't track this item and when will I receive my glasses?? Please answer as soon as possible. thank you Bobbie Sue Graber

A: dear, we are so sorry for the delayed answer. your package is in transit to Chicago.

MaryanneNortonByers Time: 2017-01-22 08:35

Q: Trying to order the one pair and pay 5 for second do i need a code?

A: you mean a coupons?

SarahStinson Time: 2017-01-21 21:21

Q: Tracking# Lt743500250cn order #2170111150827. Ordered 1-11-17 not delivered. USPS tracking # does not show up

A: dear, we are so sorry for the delayed answer, your package is in transit to kennedy airport in New York. :)

Danielle Hudson Time: 2017-01-21 19:55

Q: My tracking info has also not been updated since Jan.4th. I really would like to know if or when these glasses are coming anytime soon. Tracking number LT678571395CN- thank you

A: dear, we are so sorry for the delayed answer. Your package is in transit to Chicago. :)

JuliaPiper Time: 2017-01-21 17:53

Q: Will it take a long time if I was to place a order

A: sometimes it\'s quickly,sometimes it slowly,Depending on the special time and logistics speed,don\'t worry.

MelodyBoothe Time: 2017-01-21 14:36

Q: I see to many problems with this company and I would like to delete my account. Too many people are getting ripped off, please delete my account.

A: dear customer,what\'s your order NO?

GemmaCoia Time: 2017-01-21 12:57

Q: It seems ou have more negative comments on the site than positive. I am not sure of using your services

A: our glasses have not any problems,the only problem is speed:( you know it\'s Depending on the special time and logistics speed,don\'t worry.

DarlenePledgure Time: 2017-01-20 14:16

Q: My lenses are extremely thick. I always get the lightest weight in lenses N have the edges of the lenses rolled N polished. ???? Can your company do this?

A: dear, yes, we can polished, and you can also choose lenses with high index, and then the lenses will be thinner.

RobinWulf Time: 2017-01-20 12:41

Q: Order #2170109204253 I would like to cancel my order and have the money refunded to my credit card, please. Robin Wulf

A: i\'m sorry for that.

MonicaFrancois Time: 2017-01-20 10:42

Q: It seems like my order is still in China after 2 weeks. It says it has been processed through the facility, but not yet shipped as you are telling me. Please let me know where exactly my package is. Thank you, Tracking Number: LT724609271CN Order Number: 2170106060759

A: we are sorry for that,but the Logistics speed is out of our control,thanks for your understanding:)

KellyBaker Time: 2017-01-20 09:48

Q: WHERE IS MY ORDER??? 2170106105327 LT720709521CN

A: it\'s shipped out 11th/01/2017,don\'t worry.

AudreyLeveille Time: 2017-01-20 06:29

Q: I want order sunglasses with prescription but in my bag , you just charged to me the frames ? It is possible to put my prescription on it or not ?

A: can you give me your Order No?

TazziSullivan Time: 2017-01-19 21:00

Q: I'm fat sided I'm left would recommend me just buying the frames and getting my own lens put in

A: YOU just wanna buy a frame.right?

PatBurt Time: 2017-01-19 13:47

Q: I either want my bifocal like I ordered to start with or I want to get my money back. The frames were only 12.95 so how did my order come to 23.00 when there is nothing itemized. And I don't know how you have single vision on the order when that's not what I ordered plus I paid extra for the bifocal.

A: dear, can I have your order number? I will check it for you and give you a best solution, so don\'t worry.

CharleneMiller Time: 2017-01-19 13:22

Q: Are the prices in Canadian or US funds?

A: US funds:)

PatBurt Time: 2017-01-19 12:47

Q: I got my glasses today. I ordered bi-focal and these are single vision. They are not what I ordered.

A: we checked it ,what you write in your order is single vision:(

MarshaWatts Time: 2017-01-19 12:32

Q: I ordered and paid for 2 (two) pairs of glasses on 12-18-16. I have received one paid in good condition. The other pair has NOT arrived. Can you please check this for me. Thank You. Marsha Watts

A: because we send to you with two pageage.

RachaelCopeland Time: 2017-01-19 12:08

Q: Update on order # 81612302234492 Has this shipped? If not, when will this ship?

A: have not shipped out right now,your style need to disign,so don\'t worry.we\'ll send to you as soon as possible:)

AmySagar Time: 2017-01-19 12:04

Q: I'd like to know the status on my order please 81701022332592

A: shipped out on 13th/01/2017

DonnaSmulders Time: 2017-01-19 11:37

Q: OH NO ???? IS THIS A SCAM CHECKING ON AN ORDER FOR SH390693FB303383A

A: can you give me your order no?

AshleyDavis Time: 2017-01-19 09:37

Q: Can you please tell me where my order is? I ordered on January 1st and it is now the 19th... I still have not recieved it. tracking #LT696171456CN. Thank you

A: can you give me your order NO.

joniengland Time: 2017-01-19 09:09

Q: can you tell me when they where shipped thank you

A: it\'s shipped out 9th/01/2017.

joniengland Time: 2017-01-19 09:03

Q: i used the address for tracking and it didnt work

A: sorry for that,we will refund to you if really lost.

Amy Time: 2017-01-19 08:48

Q: Hi, what is the difference between computer lenses and bluight protect lenses?

A: computer lens is usually for old people, they can not see near clealy. Bluelight lens means the lenses are anti-bluelight, which can protect our eyes from blulight. :)

SherriCreech Time: 2017-01-19 07:10

Q: this is my shipping number LT666899268CN please let me know where my package is Im starting to get annoyed being that people who ordered on the 5th and 6th of January are getting there orders already.

A: really sorry,we will contact you if we have any information with your pageage.

Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

Email:

Name:

Comment:

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee