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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

KrisSatterfield    Time: 2017-03-21 05:26
Q: Does the Atwood Sunglasses come with my prescription lens. I am not sure on this?
A: yes,you should have your prescrition.
AprilEmigh    Time: 2017-03-20 15:32
Q: is there a way I can upload a pic of myself and try on the glasses?
A: dear customer,you can click on “try on”to try these glasses on our website.
LoriMcIntosh    Time: 2017-03-20 15:04
Q: Is it to late to cancel my order
A: sorry,your glasses has been completed now, we’ll send it to you today, thank you for your understanding.
TamiraSuggs    Time: 2017-03-20 08:01
Q: GM i ordered glasses from the company on March 12th. Haven't received my glasses not is it saying that they were shipped on my account, but the money was taken out my account.
A: Dear customer,plz email us your telephone number!
MichelleRoss    Time: 2017-03-19 19:19
Q: Do you do grinding of glasses?
A: yes, we do.
Athena    Time: 2017-03-19 18:17
Q: I ordered glasses from you in November 2016. When I try to login using the email you contacted me through at that time, it says I have no account. How can I access my account with existing order# 2161106080447?
A: You can log on by Facebook.:)
CynthiaPatterson    Time: 2017-03-19 16:53
Q: Love my glasses thank you so much.
A: you are welcome.
RebeccaEppig    Time: 2017-03-19 09:00
Q: What tint are sunglasses? I see a pair of glasses I would love in sunglasses, but I don't know which tint to select?
A: what can i do for you?
ConniePemberton    Time: 2017-03-19 04:19
Q: I ordered glasses on Feb,27 and cancelled order on Feb,27 an d charge has not been refunded.Why?Than you for your time
A: we have been refunded for you . But the credit card companies refund is very slow, please wait patiently.
DoloresDailey    Time: 2017-03-18 20:52
Q: Can I order no-line trifocals? Also, do you have transition lenses? Do you have sun-glasses lenses?
A: yes, you can.
EllenStone    Time: 2017-03-18 11:42
Q: How do you know the PD distants to try on the glasses
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
NicoleMichelle    Time: 2017-03-18 06:37
Q: RE: Order # 2161016092935. The dark Adina frames with the cat on the side were the best looking glasses I've ever owned. I recently broke them and was coming to order several pair to replace them, but I can only find the style name in orange. Will you have them in the dark color again soon? I'm desperate for these glasses.
A: yes and you can follow our website :)http://www.wherelight.com
EmmaSimpson    Time: 2017-03-17 21:56
Q: are these real glasses with real lenses and prescriptions.
A: yes,sure.
LaureSchnackenberg    Time: 2017-03-17 18:53
Q: order# 81703081624403 Hello, What does "cargo allocating" mean? When can I expect delivery? Thank you.
A: dear customer,cargo allocating means your package is distributing. you know sometimes information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
Kim    Time: 2017-03-17 16:21
Q: I was given a coupon code but it came up invalid when I tried to apply it to my order.
A: dear customer, your coupon can be used when you checkout your order.
ConniePutland    Time: 2017-03-17 09:17
Q: oreder #2170316162332 Please note that the PD should be 60 on both pairs of glasses ordered on this order . Please verify that this has been changed as one pair indicates the PD is 60.5. thank you Connie PUtland
A: dear customer, don\'t worry, we will change the PD to 60 for two pairs.
TAUREEN    Time: 2017-03-17 07:34
Q: I am attempting to purchase a pair of glasses using a promo code I received today via email. I accidentally added the items without the photochromatic lenses and that "used" the promo code. I did not pay and cancelled that order, and now I am told the code has been used and won't let me use it to check out. But I haven't used the code on a purchase yet. How do I get my discount?
A: dear customer, we have changed for you, and you can use the coupon for the new order now. :)
CourtneyKuhlman    Time: 2017-03-16 20:42
Q: I ordered three pairs of glasses in February, and they just came today! Unfortunately one of the pairs seems to of come with the wrong prescription, even though I checked the order and they all have the exact same information placed in. Will you all give me a return shipping label so I can send back the faulty pair, and you all will send back a pair that is correct please?
A: dear customer,can you tell us which one is uncomfortable?thanks.
trevorrasdale    Time: 2017-03-16 15:49
Q: please confirm when i can expect delivery as the website to check tracking is down thank 2170226124843 you.
A: Dear customer, we checked it for you, your package is fly to you on 07/3/2017, you know sometimes information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
MargaretBeever    Time: 2017-03-16 08:14
Q: I wear bifocals,but only want single vision lenses in the glasses I order. Can you tell me which prescription numbers need to be put on the order for that, please? Thank you.
A: dear customer,you should provide the data except “add”:)
SarahLucas    Time: 2017-03-16 06:33
Q: Can you tell me when order 2170311110105 shipped? Thanks!
A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes
SonyaThorn    Time: 2017-03-15 10:31
Q: I Have yet to receive order 81702270806397 and I paid extra for expedited shipping. I would like my money returned or the glasses remade and shipped again. Please correct this matter as I am a repeat customer and would like to continue to use this website. Thanks
A: dear customer,you need to wait some days,and the package has been on the way.
JoeHartnett    Time: 2017-03-15 09:58
Q: Tried ordering the $5=2 and discounted price is not reflected in final check out. Is there a discount code that needs to be applied?
A: dear customer,you need not to be applied.you buy the first one is the original price and you can pay $5 to choose a second one for some types in our website.
KristaGlenn    Time: 2017-03-15 01:43
Q: Where is my shipment?
A: Dear customer, we checked it for you, your package is fly to you on 28th/2/2017, tracking No. is LT882115446CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
AmberRoth    Time: 2017-03-14 19:41
Q: Hello, A while back I suggested you add a Favourites option, I see you have added it but it doesn't actually work - if I press the heart it doesn't actually show in my Favourites section. Also, you should add the ability to add a prescription to an account so that when ordering you do not have to manually add the prescription each time.
A: dear customer,Thank you for your advice, we will improve.
CarmelaBeidleman     Time: 2017-03-14 18:59
Q: Where is the "Try On" button located to preview what eyeglasses will look like on my face?
A: dear customer,I reply your question by mail
DebMorrone    Time: 2017-03-14 08:50
Q: Can you please tell me where to find the frames shown in the 'collections' tab..they are retro frames with woodgrain front and black sides. The page does not load properly and I cannot click on any frames in this collection.
A: can you tell us what can we do for you?
Mildred    Time: 2017-03-14 05:36
Q: I have not paid fro my glasses yet because I wanted you to check my prescription I sent to make sure all is right. Also my pd is not 63 it is 60. please advise
A: can you tell us your ORDER NO,we can\'t check if you didn\'t give us an order.
PorshaBrown    Time: 2017-03-13 21:36
Q: Is there no way to know how we will look with a certain glasses? For example, can we maybe upload a photo of ourselves and see how the glasses look on us before we order.
A: dear customer,you can click on “try on”to try these glasses.
DezriaHolmes    Time: 2017-03-13 15:25
Q: how do I change the tint color on my order
A: dear customer,which tint color of the glasses do you want to change ?you can tell us,we will change for you.
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