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Consulting Servive Center

MoHughes    Time: 2017-02-07 10:31
Q: Where is my order? I have waited a month. Why is the order going to NJ, when I live in Charlotte. I want a full refund of my money for this order. I will be reporting this. I want an answer on this immediately.
A: dear customer, don\'t worry,LT763339576CN is the correct No.
ChandraThomas    Time: 2017-02-07 09:25
Q: Order #81701230810569 I was sent a tracking number for this order. Tracking #LT768858065CN when I looked up the tracking number it said it was delivered on 2/4/2017 to a New Jersey address. I live in Georgia. Is this an error? Has my order shipped and is the correct tracking number? If it is, then my glasses was shipped to the wrong address. Either I would like the order replaced or a full refund. Thank-you, Chandra
A: sorry,LT768858065CN is the correct No.
vanessagarcia    Time: 2017-02-07 09:16
Q: 2161121183519 this order is being sent back to china post, because i nevr received and the mail here usps is sending it back to you since jan 20. please when recive the package send back to me at a new address, 1370 Afton St. Apt 755 houston tx 77055
A: HOUSTON, TX 77080, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 4:23 pm on January 20, 2017 in HOUSTON, TX 77080. we check you received it.
vanessagarcia    Time: 2017-02-07 09:16
Q: This order 2161125192837 the glasses prescription is incorrect. They hurt my left eye very bad when i put them on. othr orders you have sent me work just fine. please send a new pair, as I cannot use this pair at all.
A: dear customer,please give us prescription again,to make sure you wear it comfortable.
vanessagarcia    Time: 2017-02-07 09:15
Q: LT495577525CN this order i never received, and when i talked to the usps they said they mailed it back to you. i need you to return it back to me.
A: we check the pageage reach on HOUSTON ON 20TH/01/2017,DON\'T worry.
KellyTemple    Time: 2017-02-07 06:22
Q: Hello, It appears my order has been shipped to an address in NJ. I live in Georgia can I please get some kind of response. Tracking # LT715721357CN and my order # is 2170122183656. Please assist!
A: LT768640916CN is the correct No
YasmineOuhassi    Time: 2017-02-06 19:35
Q: This is the worse service i nerver see. I lot of people wait for there glasses and it takes very very very long time so have them.......
A: dear customer,reach to USA ON 4th/02/2017
JocSanti    Time: 2017-02-06 16:13
Q: I place my order a month ago...... I want to know where they are, not a generic answer- or a full refund ????????
A: LT758567598CN it\'s shipped out 21th/01/2017.thanks
MonicaFrancois    Time: 2017-02-06 12:33
Q: I ordered my glasses a month ago. The tracking I still showing me that the package is in China. Last time I was told they are in Chicago, but I would see it in the tracking. Where are my glasses?
A: LT724609271CN it\'s shipped out 12th/01/2017.maybe fly to you soon.thanks
Alexis    Time: 2017-02-06 12:14
Q: order # 2170111061436 Hello I received my order today and one pair of glasses were correct. I was supposed to receive the Aimee style glasses in tortoiseshell. I received a black pair with red on the outside.. Can you please correct my order ? Thanks Alexis
A: dear customer,can you send us a picture?
JESSICAGONZALEZ    Time: 2017-02-06 11:27
Q: I checked my tracking number for my purchase and it shows that it was delivered to New Jersey. I live in Connecticut, how is this possible? I want to know how this is going to be fixed, if this issue can not be resolved quickly I would like a refund on my purchase.
A: dear customer, LT765898649CN is the correct NO. best wishes
EstherBaker    Time: 2017-02-06 09:34
Q: I placed an order number 2170122075245 Can you tell me where they are. Thank you. Esther Baker
A: Sorry for the delayed reply. We checked and found that your order has been delivered on Feb 10th, please check it.
LaurenHorner    Time: 2017-02-06 07:54
Q: Hi, just wanted an update on my glasses. Thanks.
A: LT765909735CN it\'s really shipped out 25th/01/2017
JocSanti    Time: 2017-02-06 01:48
Q: Where is my order? I don't wanna get the generic answer about logistics. I want its exact location.........
A: LT758567598CN dear customer,it\'s really shipped out 21th/01/2017
VictoriaErtl    Time: 2017-02-05 21:20
Q: LT763352317CN is not the correct tracking number, several people on this page apparently have the same tracking number, and that is not correct. You either sent all of our packages to Linden New Jersey, or sent us the wrong tracking number. What is the correct tracking number for Order Number 2170120060741?
A: dear customer, LT763339386CN is the correct NO. best wishes
KristiGallagher    Time: 2017-02-05 20:23
Q: Both of my glasses were delivered on Saturday to someone else. In New Jersey. Which is not where I live. The tracking shows that the items associated with my order were delivered to Linden, NJ and I am in Exton, pa. I expect this to be rectified VERY QUICKLY. And my glasses better be sent with express delivery becaus to wait another month is not acceptable. I would prefer a refund in that case. Please reply ASAP
A: LT763352317CN is the correct tracking No.
TakiyahKuAranha     Time: 2017-02-05 17:37
Q: Hello: I placed an order a while ago, perhaps about or almost a month now. Can you please inform me of the shipping status. It states the order has been completed. I need to hear from you ASAP THANKS, Takiyah
A: Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team https://www.wherelight.com/
MeganSparks    Time: 2017-02-05 17:33
Q: I have been tracking my order and it looks like it was delivered to the wrong address. I live in Michigan and they were delivered to New Jersey. Can you confirm if you had the right address for me? I can't seem to get into my order information on my account to confirm myself. Thanks
A: LT765909956CN
VictoriaErtl    Time: 2017-02-05 13:58
Q: Hi, It says my glasses were delivered, in New Jersey, but I live in Batavia IL. My address on my order was correct. What is going on? Order Number 2170120060741 Tracking # LT715721357CN
A: LT763339386CN this is the correct tracking No.
DonnaSmulders    Time: 2017-02-05 10:50
Q: HELLO I RECEIVED MY GLASSES BUT IT'S WRONG I CAN'T SEE WITH THEM IT'S BLURRY , MY INVOICE NO. IS 81701040819313 HOW CAN I GET MY MONEY BACK I PAID WITH PAYPAL LIKE THE FRAME BUT I CAN'T USE THEM ??
A: dear customer, we make it as your prescription，you can give us your prescription again to make sure that\'s correct.thanks
tiffanyharvey    Time: 2017-02-05 06:44
Q: Hello my name is TIFFANY Harvey and was checking the status of my order. I believe that my order was ship to any incorrect address. You may contact via email or phone 773-225-2259
A: LT768858105CN this is the correct tracking No.
TeresaBrassfield    Time: 2017-02-04 21:23
Q: My order number is 81701211727559. Says my pig was delivered to NJ. Please confirm order and where my order is. I live in MO. 4801 Barbara Drive 63121
A: LT763339409CN this is the correct tracking No.
New    Time: 2017-02-04 20:57
Q: When will my order be shipped?
A: Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team https://www.wherelight.com/
TiaLaird    Time: 2017-02-04 20:13
Q: It looks like my glasses went to Linden New Jersey from the tracking, I am see could you please tell me where my glasses are?
A: LT761150158CN this is the correct tracking No.
TeonaLasc?r    Time: 2017-02-04 14:55
Q: Hello! I ordered my glasses over a month ago and still have not received them yet. Plus, I just checked and apparently I have to pay for one of the pairs that I ordered but I already did! Both pairs were $50 total. I am not paying again for them. Fix it asap and tell me when I will get my glasses! I'm getting frustrated! Thank you!
A: sorry to get trouble to you,during the Spring Festival logistics slowly or not updates will happen,hope your understanding.
Cari    Time: 2017-02-04 12:52
Q: Hello, My order has been sent to the wrong side of the country. (Order Number:2170113124206) Using the tracker number you provided, it shows the glasses were just delivered to an address in New Jersey. I live in California -- 3000 miles away. Please let me know how you will fix this.
A: LT765909942CN this is the correct tracking No.
CourtneyRuss    Time: 2017-02-04 12:18
Q: My order has been delivered to New Jersey. I live in New Zealand.
A: LX260783875CN this is the correct tracking No.
JessicaBall    Time: 2017-02-04 11:49
Q: Where are my glasses?! I got confirmation that they were delivered to the wrong state. Please help :(
A: LT763339355CN this is the correct tracking No.
EufemiaAponte    Time: 2017-02-04 11:49
Q: My order was placed 1/12/17 #2170112150414... I was informed by email my glasses were en-route to Chicago 2 weeks ago.... where are my glasses.... If I don't receive them soon I want a full refund of my money.
A: LT763339267CN this is the correct tracking No.
MariaDelucio    Time: 2017-02-04 10:04
Q: I got a update on my order an its says its out for delivery in Linden NJ.. I don't not live in that state. I live in Idaho. So I want to know why its being delivered to the wrong state???? This is my tracking number LT765898706CN
A: LT765898706CN this is the correct tracking No.
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