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Consulting Servive Center

KleaCepele    Time: 2017-02-11 06:42
Q: Hello, I have ordered glasses with the order ID 2170112182358 since 2017-01-15 and I have not received them yet. According to the tracking number, the most recent information is from 2017-01-20 and says that those were in China at that time. Could you please give me an update of their current location?
A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. And we\'re connecting with our local post office for the package issue. Once there are any news about it, we will email you. Sorry for the troubles.
Lucerito    Time: 2017-02-10 20:27
Q: My package stated that it was delivered to Linden, NJ. I live in Arizona. The package was delivered on February 4, 2017. Tracking number is LT763352158CN. Order Number is 2170119194903. Thank you for your time.
A: Sorry for the troubles. We checked your order and found that the status now is \"PHOENIX, AZ 85035, Delivered, Parcel Locker, Your item was delivered to a parcel locker at 12:05 pm on February 7, 2017 in PHOENIX, AZ 85035.\" Please check it.
Heather    Time: 2017-02-10 17:38
Q: I'm really confused. I ordered 2 pair of glasses, and the tracking indicates they were delivered to NJ....I live in Cincinnati. When am i going to receive these. This is a bit long...?
A: Sorry for the troubles. We checked your order and found that it has been shipped out on Jan 17th, and the correct tracking number is LT761161535CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
TashaunyaStrunk    Time: 2017-02-10 13:02
Q: I'm having the same problems as others..my shipping status has been the same for almost 3 weeks. Am i getting my glasses? My order # is LT758567607CN Please update me, thanks.
A: Sorry for the delay，since it\'s during Chinese Spring Festival，it causes some delay, please kindly wait for it, thanks for your understanding.
TashaunyaStrunk    Time: 2017-02-10 13:00
Q: Hello, my package says it has already shipped. I keep checking the status with UPS and it looks as tho it has not left the facility, this has been since Jan. 21. I have been waiting over 6 weeks for my package. Could you please give me an update as to whether my package is on the way??? Thank you..
A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. Also since it\'s during Chinese Spring Festival，it also causes some delay, please kindly understand. In addition, the shipping method you choose is free Standard shipping, not UPS, please check it.
SashaVayl    Time: 2017-02-10 09:46
Q: Can you please let me know when my order will ship? 2170118110242 <--order number
A: We checked your order and found that it has been shipped out on Jan 17th, and the tracking number is LT758582140CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
AlexisConley    Time: 2017-02-10 07:39
Q: Id:81701050524126 myself order claims it was completed and I have not received it. I placed myself order on January 4 please advise.
A: We checked your order and found that it has been shipped out on Jan 17th, and the tracking number is LT747686121CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
paulettetalerico    Time: 2017-02-10 05:24
Q: is this order shipped walton item #21708085544-ordered jan8-2017 thank-you
A: We checked your order and would like to confirm the ADD value with you, you can also email us your original prescription at service@wherelight.com. In addition, we have emailed you one month ago, please check it.
SunnyBellisle    Time: 2017-02-09 22:22
Q: I haven't received my glasses yet... LM165040196CN
A: We checked and found that your order has been shipped out on Jan 16th, and the tracking number is LM237021066CN. You can check the shipping status at http://www.canadapost.ca/cpo/mc/default.jsf, have a good day.
MeganGibson    Time: 2017-02-09 19:22
Q: I tracked my shipment and it says it was delivered to New Jersey on February 4th I'm in Texas and still haven't received my glasses. Order number 81701191307214 Tracking number LT715721357CN
A: dear customer , we checked it for you,your pageage is fly to you on 22th/1/2017, tracing No. is LT761161456CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.
AudreyLong    Time: 2017-02-09 15:51
Q: hi! I order my glasses on january 16. I still havent receive it yes and the tracking say its deliver to NJ, LINDEN. I still have nothing. My order number is 2170115143025. Thank you
A: dear customer , we checked it for you,your pageage is fly to you on 20/1/2017, tracing No. is LM241964340CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.
tahsiafleming    Time: 2017-02-09 15:04
Q: my glasses have not gotten to me LT755354259CN
A: dear customer , we checked it for you,your pageage is fly to you on 20/1/2017, tracing No. is LT755354259CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.
Lu    Time: 2017-02-09 12:05
Q: This seems to be a recurring problem. Can you please check Order #2170122191303, and let me know where the glasses are? The tracking number given is incorrect, and I would like an update on when I will receive the glasses.
A: LT768616024CN dear customer, this is your pageage tracking No.
yadiratapia    Time: 2017-02-09 11:39
Q: i ordered 2 pair of glasses almost a month ago & nothing yet, how much longer is it going to take?? LT751873620CN
A: dear customer , we checked it for you,your pageage is fly to you on 19/1/2017, you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.
ElmaTappa    Time: 2017-02-09 07:25
Q: Wheres my glasses? shipped yet?
A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.
RoxanaGreene    Time: 2017-02-09 05:49
Q: Your response to my letter was I ordered my glasses on the 16th of January and they were in transit. Here it is February 9th and still no glasses.y here's my tracking number, 81701160508220 2017-01-16
A: dear customer , we checked it for you,your pageage is fly to you on 20/1/2017,TRACKING NO IS LT755354280CN,you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.
DebraDeLuise    Time: 2017-02-09 05:38
Q: Order #2170121200543 Wondering when I will be getting my glasses?
A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.
LynnArredondo    Time: 2017-02-09 04:20
Q: It has been almost a month and I have not received my glasses or a tracking number
A: can you give me your order NO?thanks
rorydun    Time: 2017-02-08 23:57
Q: my glasses were apparently delivered to linden, new jersey (instead of canada) ? the tracking # i was given is LT715721357CN
A: dear customer,LM242936518CN is the correct NO. we checked it\'s arrived USA on 7th/02/2017 ,don\'t worry.
KateSanders    Time: 2017-02-08 17:14
Q: I know this is an incorrect tracking number. It says my glasses went to New Jersey? My order number is: 2170122044554 Please let me know the correct tracking number.
A: dear customer,LT768616191CN is the correct NO.sorry to disturb you.
TR    Time: 2017-02-08 15:49
Q: My tracking number is incorrect. This mistake needs to be remedied so I can properly track my order. The order number is 2170117181357. It seems this mistake is common as recent, it is probably wise to proactively fix it.
A: dear customer,LT758301414CN is the correct NO.sorry to disturb you.
LaurenChow    Time: 2017-02-08 10:23
Q: I have emailed twice now regarding shipment of tracking number LT747675415CN. Please update me with correct information. This is unacceptable service.
A: dear customer,it\'s already shipped out on 19th/01/2017,it\'s on the way,hope you understanding.
EVIETUCKER    Time: 2017-02-08 10:12
Q: Would someone PLEASE give me an update on where my glasses are...thank you
A: sorry to tell you ,dear customer,your glass need to design,but don\'t worry,we will send it when we finish it.thanks for your reply.
MarquiaHolmes    Time: 2017-02-07 16:13
Q: I would like to know where my order is. It has been well over a month and the tracking is useless. I would not have ordered if I had known it would take this long for my item. 81701031411074
A: dear customer,LT758301462CN is the correct No.
Jennifer Jenkins     Time: 2017-02-07 16:07
Q: I shipped out my order almost a month ago. I checked tracking and it says it was delivered in new Jersey. I live in Georgia. Please update me and give me the status of my order. I'm becoming very concerned and disappointed.
A: dear custome,LT765909704CN this is the correct NO.
TiaLaird    Time: 2017-02-07 15:34
Q: Could please tell me where mey glasses are?
A: don\'t worry ,dear customer, it\'s shipped out on 22th/01/2017.thanks for your reply
GenevaOlowoeshin    Time: 2017-02-07 14:59
Q: Please tell me my glasses are on the way cause I want to have them right away. Please tell me what is the hold up.
A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.
Kpren    Time: 2017-02-07 14:53
Q: I want to know where my order is! I know it has shipped out so please don't tell me what I already know. I want to know where it is exactly and when I will receive it! Order number 81701190728457
A: dear customer,LT763352246CN this is the correct NO.
AmeliePelletier    Time: 2017-02-07 13:57
Q: Still waiting for my order #2161228083901, its been more than a month and a half and nobody can tell me where my package is.... Worst service ever, would never buy again.... And on top of that and cannot reach my other account via facebook it keeps telling me i can connect ... really disapointed with your services...
A: sorry,we check it\'s went to USA on 24th/01/2017,thanks. best wishes
ShanaThompson    Time: 2017-02-07 13:14
Q: I order my classes of January 16 2017 it's past the 21 day mark and I want to know where are they or a refund
A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.
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