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  • · Exceeding 5 pairs will be charged shipping fee.
 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
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Consulting Servive Center

JocelynDansby    Time: 2018-04-11 22:10
Q: LS853020128CN... package says undelivered. But undelivered where? Are they even in the USA yet?
A: Dear customer, I\'m sorry to let you wait so long. You know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding.
Melinda    Time: 2018-04-11 19:40
Q: Do you polish lens edges?
A: Ya,we did it.
LynetteJohnson    Time: 2018-04-11 14:33
Q: why when I try on Abagail they are too big for my face are all your glasses this big I tried on another pair also and they are too big. and where do I add my prescription number and it ask for my dp number what is this I have the distance between my eyes which is right eye 30.5 and left eye 32
A: Dear customer, you just click \"Have two PDs?\". You can fill in the two PD.
Ashton    Time: 2018-04-11 09:49
Q: Hello I am actually trying to place this order for my 13 year old daughter. I do not wear glasses and was referred to you all by my sister. I am currently looking at my daughter frame that she broke yesterday and I am unsure of which glasses to choose. The inside of the frame reads IM306 55 15-145 blk I am unsure of which frames to choose from, please help me. Thanks
A: Dear customer, I\'m sorry to hear that. Please tell us your order number, we will solve the problem for you.
SharonMcknight    Time: 2018-04-11 09:27
Q: Having difficulty with the "Try on". The option only appears with some frames. Is there a way this can be corrected?
A: Dear customer, I\'m sorry, we will let the workers add pictures.
PatriciaMcDonald    Time: 2018-04-11 07:44
Q: I have not received my glasses yet, can you please check into it for me please. 2180330073527 2018-03-30 Thank you, Patricia
A: Dear customer, your glasses have arrived in USA. Don\'t worry, you will get it soon.
traci    Time: 2018-04-11 07:15
Q: Hello do any of your cateye frames capable for bifocals?
A: Dear customer, most of the cateye frame can do bifocals.
Justina    Time: 2018-04-10 18:33
Q: I would like to order the Moana's and get dark lenses in them for sunglasses, no prescription. Is that possible.
A: Yes,we can make it,thanks for your reply.
Kayleen    Time: 2018-04-10 15:49
Q: Can I order transitional so they change in the sun, Thanks
A: Dear customer, yes.
DanaLamothe    Time: 2018-04-10 15:37
Q: Hi there, I received my new glasses today but instead of black, which I ordered, the frames are a dark blue. My receipt that was included in the package says "frame color black"
A: Dear customer, please send the picture of the frame to us by email. We will check it for you.
Pauline    Time: 2018-04-10 12:21
Q: Hi, I like to find out if it’s possible for me to get a progressive glasses with my prescription?
A: Dear customer, if your prescription shows that you need progressive glasses, of course yes.
BRIDGETTE    Time: 2018-04-10 12:10
Q: My PD is 33.8 in one eye and 33.9 in the other what should I put for the PD because they are not in the drop down to select from?
A: Dear customer, you just choose 34 both.
Pq    Time: 2018-04-10 11:23
Q: Do the fashion frames come with clear lenses or its just the frame only?
A: Dear customer, this is the frame only.
MeganVincent    Time: 2018-04-10 09:43
Q: Hello, my order has been stuck somewhere since the 27th. 2180307115903 is the order number. Just curious if there's anything that can be done? Is this normal? Thanks.
A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
TaraEggen    Time: 2018-04-10 06:24
Q: My order has been "awaiting arrival at the postal facility in Texas since March 25. Can you please me know where my order is?
A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
SarahNelson    Time: 2018-04-09 18:33
Q: I think one of my glasses didn't get the anti glare on them
A: Dear customer, what is wrong with your glasses?
Peggy    Time: 2018-04-09 13:37
Q: Hello can I order frames only thank you
A: Dear customer, you just choose the \"Fashion\" “Frame only”.
PamRogers    Time: 2018-04-09 09:21
Q: I just checked on my order , it says cargo allocating , what does that mean ?
A: Dear customer, your glasses has been shipped out. We will send the shipping code to you today.
CynthiaWheeler    Time: 2018-04-09 06:15
Q: Can I email my prescription -- just for your review.
A: Dear customer, if you can\'t read the prescription, you can send the picture of it to us. We will tell you how to place an order.
JazminScott    Time: 2018-04-09 05:41
Q: Order #81803310807203 Hi, just wanted to know when this order is expected to ship out?
A: Dear customer, your glasses will been ship out within three business days. Don\'t worry.
ZanitaJohnson    Time: 2018-04-09 04:13
Q: 2180324214640 I have an order due date of 3/28. My glasses have not shipped. Where are my glasses
A: Dear customer, we have check the order 2180324214640. Your glasses have been delivered on 05th/4. Please check them again.
svetlanamitrovic    Time: 2018-04-08 16:44
Q: Hi i ordered a pair of glasses from you could you please let me know whats happening wit my order im going to pay online please let me know how tank you
A: Dear customer, please tell us your order number. We will check it for you.
DeedeeMaass    Time: 2018-04-08 13:12
Q: My pd is 33 what it be with you
A: Dear customer, you just fill in the prescription form when you place the order.
jackirodriguez    Time: 2018-04-07 22:26
Q: Hello...I just tried to check the status of my order and realized one of the 9 pairs I ordered, I forgot to put the prescription on. Is it too late to add it to the one pair? Art.No 5201 Color green Count 1 NO Prescription Data No Lenses Details Order Number:2180402011129 I also paid for aster shipping, can I please get a status? THANK YOU! :)
A: Dear customer, if you need to add the prescription into the frame like other, you need to pay the extra($40.9). Hope your reply.
Imani    Time: 2018-04-07 10:17
Q: My mom recommended your site for prescription glasses. Apparently there is a TRY ON button, but I cannot find it on the mobile or regular version of your site.
A: Dear customer, some products have no \"Try on\" button, I\'m sorry.
AngelaCroswell    Time: 2018-04-06 10:29
Q: how do you check on an order just purchsed? i want to check prescription,
A: Dear customer, please check your email. We have sent the email to confirm the prescription. Or you can check the prescription on the order in your account.
DeborahStahl    Time: 2018-04-06 07:19
Q: HELP HELP ORDER# 2180402130400 THE COLOR ON THE FRAME IS WRONG IT SHOULD BE CLEAR. APOLOGIES FOR THE MIX UP!! IT MUST BE CLEAR. CHECKING ON MY ORDER AND SAW THAT THE COLOR WAS WRONG. UP SET YOU DON'T HAVE A PHONE NUMBER TO CALL!!!
A: Dear customer, we check your order and find that the color of the frame is brown, If you need to change it to clear, please reply us to confirm them. We will change it for you. Hope your reply.
RaymondFarrugia    Time: 2018-04-05 14:59
Q: Hello Do you do the anti reflecting coating for free please.
A: Dear customer, here are three options for you. Anti-Scratch is free, Anti-Scratch & Glare need to add +$4.95, Premium Coating need to add +$15.95.
SWoods    Time: 2018-04-04 20:48
Q: Can I use my flex spending account for prescription lens?
A: Dear customer, you can only pay by credit card or PayPal.
karenodom    Time: 2018-04-04 17:33
Q: how do I upload my photo
A: Dear customer, you can click this link \"http://www.wherelight.com/testimonials.php\" or just send your photo to our email. Our email is service@mail-wherelight.com
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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