Buy Prescription Glasses Online at Affordable Prices

ChiLe Time: 2017-04-27 22:41

Q: Hello, I received my glasses crooked and cannot fix them for them to be wearable. I would like to return my glasses for a full refund.

A: dear customer,can you take a photo to our email.

MarciLed Time: 2017-04-27 22:28

Q: how can I add UV protection?

A: you can visit our website,www.wherelight.com

JenniferFagan Time: 2017-04-27 10:12

Q: I'm confused on how to order with my prescription... Not sure if I put single vision or what?

A: dear customer,you can visit our website,www.wherelight.com you can choose the right lenses for you,I think you should go to the doctor for the right prescription.

CharlotteHarraway Time: 2017-04-27 00:40

Q: Hi there, I placed an order a while ago and paid for fast shipping, I still have not received this order and the tracking website says you have not sent it yet - can you please check up on my order and give me an estimated delivery date? Thanks

A: we will email you your order state.

Paul Time: 2017-04-26 10:47

Q: Hi. I've tried to place an order. It shows total price of glasses as 5 dollars but when I add to cart price goes up to 10 dollars. Free Lenses + Free Antiscratch + No tint. Also on top of page you have offer to choose frame + add 5 dollars and you get 2 pairs of glasses. How to add it? Thank you :)

A: dear customer, you should buy a first pair over $10 and then buy a second pair is $5

JuanGutierre Time: 2017-04-25 20:12

Q: where is my order? cant see the tracking number WHY IS TAKING SO LONG?

A: please check your email box we sent your to confirm some data but you do not reply. our email name is service@mail-wherelight.com

JuanGutierre Time: 2017-04-25 19:19

Q: Haven't received my order?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

JuanGutierre Time: 2017-04-25 19:18

Q: I placed an order where is the tracking number?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

MelissaMazzella Time: 2017-04-24 12:09

Q: I need to change the address on my order before it ships. Please email me at mel.mazzella@gmail.com I do not want to post my address publicly on here.

A: we have emailed you.

katherinetran Time: 2017-04-24 10:02

Q: I recently bought a pair of the Gabe glasses and I really love them! However, the arms of the glasses tend to dig in to my head and causes headaches over time. I've tried going to optometrist stores to have them adjusted but due to the material of the arms they are unable to without risking breaking the arms. Is there a service you provide that can adjust to fit my head?

A: dear customer,i will give you a $5 coupon code ,i think you can buy a new TR frames. v8fdys189224tl04400 it is a coupon code.

LorrieBuckman Time: 2017-04-24 09:20

Q: do you keep a record of previous orders and prescriptions. I would like to order another pair of glasses with my prescription.

A: dear customer, i will email you.

KarenEisman Time: 2017-04-24 09:12

Q: Order # 2170328093554. I received our completed order but the Gisela-2190 are defective. They have a chip in the right lens and the frames are twisted. How to I return/get replacement or credit for the defected glasses? Also, the Cherrie-6502 are gorgeous-Love them!! Thank you

A: dear customer,can you take a photo of the lens and email us.My add is service@wherelight.com

BarbHarrell Time: 2017-04-24 07:34

Q: I ordered a pair of glasses (plus one for $5), was wondering what the delivery estimation was for that... Barbara Harrell

A: dear customer, your shipping way is Priority shipping

LindaAguilar Time: 2017-04-23 07:13

Q: Yes, I need to know where the glasses are that we ordered and when I go to track them I got a virus in my computer then tried again and it showing that there's no delivery. HELP

A: Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

ZephanieLanoy Time: 2017-04-22 18:32

Q: I ordered a pair of glasses on April 1st and it was expected to be in my hands on 10-14 business days of shipping. My order number is 2170330213058 and my tracking number is LW095214508CN. Please do check or give me a refund if it won't be sent.

A: dear customer,your package was on the USA,and maybe the information did not update ,plz wait few days you will receive it soon. 2017-04-22 01:32 SALT LAKE CITY, UT 84199, Arrived at USPS Facility, Your item arrived at our USPS facility in SALT LAKE CITY, UT 84199 on April 22, 2017 at 1:32 am. The item is currently in transit to the destination.

EmilyVerbeten Time: 2017-04-22 12:24

Q: I ordered a pair of glasses around April 3rd and paid an extra $6 for 10-14 day shipping. It has been over 20 days and I have still not received my order. The shipping information on the USPS website still reads that the package is pre-shipment. I was hoping that I could have the $6 refunded. I'm not upset that my order hasn't arrived, but I would appreciate being refunded that expedited fee. My order number is 2170329182250. Thank you!

A: dear customer, we check it for you,we shipped out your package on the 3rd april,and the glasses was on the USA now,maybe the information was not update,plz don\"t worry.we think you will receive it soon.

JulieBloomfield Time: 2017-04-22 12:04

Q: I can't find my PD strengh

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LeslieCryer Time: 2017-04-22 10:45

Q: how many days after it departs from China does it take to get to the USA and from when you get a pay for the glasses. how many day total, thank you and I will buy again

A: we check it for you,your package was on the USA custom,but we could not control this,we think you will receive it soon.

LindaGlover Time: 2017-04-21 19:49

Q: I placed a order , can you please provide status of order.

A: dear customer,your package was on the USA.2017-04-03 15:53 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

LeslieCryer Time: 2017-04-21 11:47

Q: is there a wherelight in the USA

A: dear customer, we are in the CHINA.

LeslieCryer Time: 2017-04-21 11:44

Q: RF449143283SG where is my glasses and when will it get here, I need a date and time and or where can I find my tracking, thank you

A: dear customer, i check it for you,your package was on the USA.Despatched to overseas (Country code: US) I think you will receive it soon.

BirsaOrtiz Time: 2017-04-20 15:47

Q: I am trying to find out when will i recieve my order 81704071246062 Thanks

A: Dear customer, sorry to disturb you, we really shipped out your package on 18/4/2017,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes

DonnaCannon Time: 2017-04-20 06:40

Q: I'm currently waiting on 3 pair of glasses from your company, when can I expect to receive them? It's been over a month of 2 pair for sure.

A: dear customer,we check it for you, your package was on the USA on the 18th April.2017-04-18 11:59 ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 11:59 am on April 18, 2017.I Think you will receive them soon.

CarolynOReilly Time: 2017-04-20 05:18

Q: Please provide status for order 2170303190519. I need to have the expedited shipping cost refunded immediately. It has been well over a month now!

A: dear customer,we check it for you,we really shipped out your package on 13/3/2017.we will refund you $5,but i think you will receive your glasses sooon. maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes

TammyNewhart Time: 2017-04-19 14:38

Q: I placed an order for glasses on april 2 2017 and my account says it was delivered on april 12 2017 but I never received my glasses. Is there a problem with my order?

A: Dear customer, we checked it,we shipped out your package on the 12th April.the information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

Ashley Gomez Time: 2017-04-19 10:02

Q: I'm trying to change the address and it won't let me!!!!!

A: you can email your address to us.

janetcowan Time: 2017-04-18 22:50

Q: i need a replacement frame can i just get the frames for my lenses

A: yes you can

vanessagarcia Time: 2017-04-18 19:13

Q: you told me you were sending out another pair of this LT755353942CN, but i haven't received. What is going on??

A: dear customer,we will call you.

MaryFranceCohen Time: 2017-04-18 16:39

Q: I was wondering if my order has shipped (order #2170415171943 & #2170416002647)? And if not, am I able to change my prescription?

A: dear customer,your glasses have be designed finished.sorry.

TamalaHalton Time: 2017-04-18 04:55

Q: I need a refund for my glasses being here at the right time. I have proof of the date I ordered and the date they were suppose to be here. Where is my glasses. 81703271157157. I want my shipping refund today..I was lied to the whole time. My glasses was suppose to be here 7-10 days. It's been over twenty days

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed on the 5th April, we sent it to you immediately, and now your package is on the CHICAGO,maybe the information is not update,we think you can receive your package soon.We can refund your shipping money,but you will receive it.thank you for your understanding. Best wishes

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee