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  • · Order grand total over US$69.
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  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.
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Consulting Servive Center

Snow    Time: 2018-05-25 23:45
Q: Hey there! I'm brand new to your site and was recommended by a friend and I've already fallen so deeply in love with MANY items. One thing I need the most though is SUNGLASSES, so I wanted to ask: How dark of a tint do you offer? Can I special order? What is the absolute darkest tint you can do? I'm extremely light sensitive as I have chronic, often daily migraines and so as a result I don't go outside often.. I'd really love to change that, affordable. Thank you so much for your time!!
A: Dear customer, you can check the lens tint chart on our website and the darkest tint is black 23, you can check it and you can not special order.
Juanita    Time: 2018-05-24 20:02
Q: Order Number:2180428205212 I placed my order but the prescription has changed by the doctor. I've tried several times to make contact but no response
A: Dear customer, your order has been delivered om 19th/05/2018. We do the glasses according to your prescription in the order. If you want to put your new prescription into your frame, you need to place a new order.
LaDonnaDougan    Time: 2018-05-24 15:24
Q: Where are my glasses, I ordered on 5-4 and specified 2 weeks and here it is 3 weeks now I am about to aske for a refund LaDonna Dougan
A: Dear customer, we expect to ship the glasses to you in 3-4 working days.Your patience and understanding will be greatly appreciated.
Andrea    Time: 2018-05-22 13:42
Q: I ordered my glasses ten days ago with the fastest and most expensive shipping (3-10 days) and they still haven't even been shipped. How do you intend to compensate me for this extreme delay?
A: Dear customer, I\'m sorry to let you wait so long. Your glasses need more time to design.We will ship out them tomorrow. The 3-10 business days is since we ship out them.
GinaLeigh    Time: 2018-05-22 11:47
Q: Hi, I placed my order 2180515225158 on 05/15. When will it be shipped? Thank you very much!
A: Dear customer, I\'m sorry to let you wait so long. We will ship out them this week. You want to change the shipping method before. Do you want to change them now?
Grace    Time: 2018-05-22 06:49
Q: May you PLEASE help,I PURSHASE SOME MURCHANDISE SINCE MARCH 11 IS 3 TIME I PURSHASE 2 FIRST TIMES PURSHASE WAS GREAT BUT IN THIS 3 I DID NOT RECEIVE MY MERCHANDISE PAID PLEASE EXPLAIN ME.
A: Dear customer, we have checked and found that your package arrived at USPS Regional Destination Facility, yous should expect to receive it soon.
ShannaDailey    Time: 2018-05-22 04:30
Q: HELLO I JUST ORDER 2 PAIRS OF EYEGLASSES ORDER # 2180518044331 MY LEFT EYE IS -5.50. I APOLOGIZE FOR THE DELAY. THANK YOU.
A: Dear customer, we have changed your prescription on the order, please check it again.
Misty    Time: 2018-05-22 00:37
Q: #2180516210239 i wanted to make sure both pairs of glasses in my order had the best anti glare coatings. i had ordered it but am not sure if its right.
A: Dear customer, we would like to tell you that you have ordered Anti-Scratch & Glare coating for both pairs and they are being processed now.
Kimberly    Time: 2018-05-21 14:50
Q: Hi I was wondering if I can buy frames without lens I need bi-focals and Im afraid I wont be able to get the correct placement of this and was wondering if I could take your pretty frames to my local eye doctor
A: Dear customer,we would like to tell you that we do offer frames only, please go to our website to check if you like.
MoniqueWilkerson    Time: 2018-05-20 18:47
Q: Hello my order # is 81805030931468 when I checked my tracking #9400110200793748382851 on May 19,2018 at 5:01pm delivered, Front door/Porch I never received the package, I live in apartment and I ask the neighbors did the received it. but not one did. what do I need to do know?
A: Dear customer, I\'m sorry to hear that. Please confirm your address in the order first. Then contact your local post office to check the position of your package.
MariettaGreene    Time: 2018-05-18 23:04
Q: Why cant i "try on" every style? the option to "try on" is not an available with every style? is there a problem with the system? Thanks!
A: Dear customer, We have to tell you that not all our frames have this funtion, we are trying to update it. Please wait with patience.
AlonaWood    Time: 2018-05-18 22:07
Q: Hello. I recieved my glasses and they were the wrong prescription (left side prescription was in right side lens and right side prescription was in left side lens). I would like a refund. Thank you.
A: Dear customer, You can take a photo of your original prescription with PD and attach it in the email so that we can check it for you.
CookieMurray    Time: 2018-05-18 22:05
Q: On my last order on 5/18/2018 I noted readers only +2.50 right and +2.50 left in the comment section. I didn't see it on my receipt. Please add this to my order.
A: Dear customer, We have changed the Sph on both eyes to +2.50 according to your confirmation and it will be processed immediately.
Maria    Time: 2018-05-18 20:28
Q: In my prescription says that my PDS is 28/30 , so what number do I choose in your order.
A: Dear customer, You can take a photo of your original prescription with PD and attach it in the email so that we can check it for you.
SherryStrange    Time: 2018-05-18 16:53
Q: Will my prescription be kept on file or do I have to enter it everytime?
A: Dear customer, You can save it on our website when ordering, then there is no need for you to enter next time.
EmmaAmborn    Time: 2018-05-18 13:10
Q: I was trying to order sunglasses. When I enter my prescription there's no place to add the prism though. There is for non-sunglasses. Can you do sunglasses with prism?
A: Dear customer, we have to tell you that we do not provide sunglasses with prism.
TeresaRyan    Time: 2018-05-17 06:30
Q: I received an email that asked me to check my order because there is a suspected error. There is an error. How can I correct it?
A: Dear customer, please send the correct prescription to us. We will change the prescription for you. Hope your reply.
Meg    Time: 2018-05-16 18:36
Q: I use reading glass in +2.00 how do I place an order for a pair of Moana as readers. Any help would be appreciated. Meg McMaster
A: Dear customer, please click the \"SELECT LENS\" on the product page, then fill in the prescription form.
KimberlyRobinson    Time: 2018-05-16 10:42
Q: Hi! I am trying to choose a tint. Could you please tell me the difference between the color Phantom Black 18 and Phantom Black 23? Thank you!!!
A: Dear customer, the color Phantom Black 18 is grey and light. The color Phantom Black 23 is black and dark.
GinaLeigh    Time: 2018-05-16 07:37
Q: Hi, I just placed order 2180515225158. I would like to update to expedited shipping. Can I pay the difference?
A: Dear customer, yes, you need pay $12 to us. If you have payed the difference, please tell us.
KimberlyIacoboni    Time: 2018-05-16 06:02
Q: Is the 30% off total price or just the frames
A: Dear customer, it is 30% off for the orders (excludes shipping fee).
CindyJensne    Time: 2018-05-15 19:37
Q: I am trying to use my coupons but it says that I can not check out unless my actual pay is above 0.00. What do I need to do? Thanks
A: Dear customer, the fee of all the product must be greater than the fee of the coupon.
KathyPeevler    Time: 2018-05-15 18:06
Q: Is it possible to order these glasses as readers such as +1.25?
A: Dear customer, yes, it is.
AdamObanjoko    Time: 2018-05-15 16:12
Q: Are the bifocals very visible?
A: Dear customer, yes, the bifocals are visible. But you can choose Free Form(no line) or Progressive(no line).
SylvieBoisvert    Time: 2018-05-15 11:46
Q: I have ordered some glasses, when will I receive them?
A: Dear customer, I\'m sorry to let you wait so long. We will ship out them this week. And you will get them within 3-7 business days after we ship out them.
MonicaFrancois    Time: 2018-05-15 07:14
Q: Hi, i just ordered 2 pair of glasses. One clear and one pink, but in the description it says brown color and showing me the pink glasses. Now i don’t know which one i’m going to get. Can you tell me which one it is? Order Number:81805150701365
A: Dear customer,the brown glasses show pink before. So you are correct.
DeanneTaliangis    Time: 2018-05-15 04:38
Q: Hi do you ship to Australia?
A: Dear customer, yes.
Danni    Time: 2018-05-14 17:57
Q: Hi i have ordered two pairs of glasses and in my orders it only shows one is ordered with a perscription. But i ordered both with a perscription.
A: Dear customer, I\'m sorry to make this mistake. Please tell us the prescription, we will change it for you.
NancySlyman    Time: 2018-05-14 14:37
Q: The PD doesn’t list the selection I need. I called LensCrafters. They said the Far OD 31.9 OS 31.9 Near 29.9, 29.9 Do I pick the closest and list in a message.
A: Dear customer, if you choose see far, you can choose OD 32 OS 32. If you choose see near, you can choose OD 30 OS 30.
judithsmith    Time: 2018-05-14 14:09
Q: I was wondering when I will receive my order
A: Dear customer, we have shipped out your glasses on 09th/05/2018. American special line will take 6-14 business days. Please be patient.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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