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Consulting Servive Center

LorianneBarlics    Time: 2018-08-05 20:19
Q: I placed an order, 2180805201337. I used a code from Wherelight for 20.00 off, it said it was used, but I was charged the full amount. Please refund the 20.00 for the coupon, thank you.
A: Dear customer, we will refund the fee to you soon.
KimHelms    Time: 2018-08-05 17:28
Q: Can I get a shipping status?
A: Dear customer, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882804963230 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.
sharonmackey    Time: 2018-08-05 07:20
Q: can I buy frames and have my prescript ition lenses put in
A: Dear customer, yes, you can.
GlendaBright    Time: 2018-08-04 21:46
Q: Hello, I placed order on 6/12/18 for the self frames without lenses (order ID 2180612203237), which I received and waited to take to my eye doctor and have the prescription put in them; however, the office is stating that they cannot remove the lenses that are in the frame. When I ordered, I specified no lenses/prescription. The lenses that came in them are very dark like sunglasses. Please advise if this is normal practice to add lenses that cannot be removed?
A: Dear customer, the lenses on the frame can be removed.
MaryAnnaRonquillo    Time: 2018-08-04 12:24
Q: is there a size chart? I don't know if I need small medium or large
A: Dear customer, you can find the size on the product page. Please check it again.
KIRAMOTLEY    Time: 2018-08-04 11:24
Q: When would the payment be charged to credit card?
A: Dear customer, we have checked your order. Your order has been paid already.
PaxityGreene    Time: 2018-08-03 17:35
Q: My glasses arrived but the lenses fit in the frame very poorly and have big gaps. I am afraid the lenses will fall out. Please help!
A: Dear customer, please send the picture of the glasses to us by email. We will solve the problem when we check the email.
VickiButler    Time: 2018-08-03 17:12
Q: I would like a refund for my glasses. They just weren't what I thought. How do I go about doing this?
A: Dear customer, we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Prescribed glasses will receive a refund of 50% their original.
Stephanie    Time: 2018-08-03 11:30
Q: What is Premium coating? what's the difference between that and Anti scratch & glare
A: Dear customer, the premium coating is containing the Anti scratch & glare. And it is the better effect than Anti scratch & glare.
TeresaLeyva    Time: 2018-08-03 09:15
Q: I HAVE BEEN CONTACTED MULTIPLE TIMES TO PICK OUT NEW PAIR OF GLASSES DUE TO THE ONES I ORDER BEING OUT OF STOCK. THE PRICE NEEDED TO BE CLOSE TO 25.95. HERE ARE THE ONES I WOULD LIKE TO REPLACE AND MY PRESCRIPTION. 92120 COLOR OTHER RIGHT EYE OD SPHERE -2.00 CYLINDER -0.75 AXIS 106 PD 31 LEFT EYE OS SPHERE -2.00 CYLINDER -0.50 AXIS 20 PD 32 I WOULD LIKE ANTI GLARE/SCRATCH ADDED AND THIS IS CLOSE TO PRICE. THANKS, TERESA LEYVA LEYVAMT@AOL.COM
A: Dear customer, please place an new order, and we will refund to you. Hope your understanding.
KathrynGardner    Time: 2018-08-02 10:09
Q: i am trying for the second day in a row to buy my glasses from you. why aren't you listing a telephone or fax number on your website or returning my request fora phone call. i want to complete order 218080185925 with custom specifications I want to confirm the order with you.i need this order expressed shipped call me 7403407697
A: Dear customer, we have called you, but can\'t get the response. Please check the order information on your account.If you want to change something, please contact us by email.
Sandy    Time: 2018-08-01 19:35
Q: Why has my package not left your facility. Tracking says it's awaiting usps 9400110200828798254404
A: Dear customer, the package has been delayed due to the bad weather. They will recovery soon. Don\'t worry.
ALESIA    Time: 2018-08-01 09:37
Q: Good Day, I just check for the shipment of my eyeglasses and see that they was not shipped. I had to verify the payment to your company before my bank would release the funds because of the location. This transaction was verified on the JUL30 to Intl Debit Card Purchase YJF WHERELIGHT COM CHONGQING $140.93 Appears on statement as: Intl Debit Card Purchase YJF WHERELIGHT COM CHONGQING. And please ship my eyeglasses as soon as possible.
A: Dear customer, your glasses has been shipped out. You will get it soon.
VictoriaWilkinson    Time: 2018-08-01 07:33
Q: my perscription says OS Axis 83. Is this the same as 083? I have never used your website. What sort of quarntee do you have? This is a new perscription.
A: Dear customer, yes ,83 is the same as 083
VickiRobledo    Time: 2018-07-31 20:26
Q: Hi When do you expect my order to ship? Thank you
A: Dear customer, we have got a message that the prescription on the order is incorrect. Please send the correct prescription to us soon.
MelissaGeorge    Time: 2018-07-31 14:09
Q: I need a receipt for my order that details each individual charge. I need to be able to see the charge for the frame, the charge for the lens, the charge for the coatings each separately for insurance purposes. Thank you! Melissa George
A: Dear customer, we will send it to you when they are shipped out.
Kim    Time: 2018-07-31 13:36
Q: Is the small size for children or is that adult small.
A: Dear customer, the children frame is more small.
TeresaGonzales    Time: 2018-07-31 12:28
Q: I was going to order some glasses a couple days ago and you had 6.95 for shipping. Now your website only shows 18.95 (price gouging) for shipping so I will have to order my 3rd pair of glasses from goggles4 you if you don't change it back.I will check back again in a couple days but I am NOT paying 18.95 for shipping. Also my order comes at over 10.00 and shipping should be free!!!
A: Dear customer, there are something wrong with this shipping method the other day. You can choose the America special line now.
TheresaCobbs    Time: 2018-07-31 12:19
Q: Need a PD ruler
A: Dear customer, please click the url. http://www.wherelight.com/Special.php?to=pd
Claire    Time: 2018-07-31 06:19
Q: Do all sunglasses have UV protection or do i need to choose a specific lense? I cannot find any information about how much UV protection the glasses have. Thanks.
A: Dear customer, yes, you don\'t choose a specific lens.
SelenaJohnson    Time: 2018-07-30 15:17
Q: There is no pd listed on the RX page the Dr gave me, is there a way I can measure it myself in cm or with a regular ruler
A: Dear customer, if your prescription is single vision, you can. If not, please ask your eye doctor to get the PD.
Denneil    Time: 2018-07-30 05:38
Q: Good day, I do not have a prescription for eyeglasses. I just want glasses with anti-glare coating because my eyes hurt due to my extended computer usage. Can i use your services for that? - Denneil
A: Dear customer, you can choose plano, then choose lenses coating.
AngelaWilson    Time: 2018-07-30 05:18
Q: Hi I'm trying to order the Madison frames but I needed to adjust the prescription information that I had put in so I cancelled the original 2 orders that I made and went in to do another order but when I was getting ready to pay it's reflecting 2 orders. I'm needing to know how I correct that and just pay for one set of glasses. Thank you
A: Dear customer, the order 2180730101433 is paid already. Please send the correct prescription to us by email. We will change it for you.
KatePearson    Time: 2018-07-29 14:25
Q: Can you call me back. 520-432-5230
A: Dear customer, you have called you, but you can\'t get the phone.
RachelShaw    Time: 2018-07-29 10:15
Q: Hi there! I have an issue with order number 81807240712007. According to my bank, I have paid twice. I only ordered one pair of glasses. I only need one pair. I would like to make sure only one is sent, and i am only charged for one. Thank you!
A: Dear customer, we will refund to you soon. Please check the account later.
LeslieSperry    Time: 2018-07-28 07:35
Q: I ordered the same pair of glasses twice by mistake. Please cancel order #2180724181456. Please confirm. Thank you. Leslie Sperry
A: Dear customer, your order has been cancelled. We have refund to you already.
FotiniPoulimenos    Time: 2018-07-27 17:53
Q: Hi, I am still waiting for my order from July 1st, 2018. The status is stating it is still in transit. Please help!
A: Dear customer, I\'m sorry for that. These orders have been delayed due to customs problems. You will get them soon, don\'t worry.
JulieSchoenherr    Time: 2018-07-27 15:45
Q: I am not finding my tracking # for my order. I have my Paypal receipt. Please send my tracking number. Thank you
A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200881796990682 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.
WhitneyPearson    Time: 2018-07-27 12:55
Q: I need to adjust my prescription before they are made
A: Dear customer, please tell us what you want to adjust.
Briana    Time: 2018-07-27 09:34
Q: I would like to pay with a specific credit; However, the website continues to direct me to PAYPAL, which I do not wish to use. Is there a way I can process my order or check out via phone?
A: Dear customer, your order has been paid already.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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