Consulting Servive Center

A: Dear Chelsea Cruz, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?

A: Dear Chelsea Cruz, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?

A: Dear Normalisia Rosales, Sorry, we think that the measurement will be more accurate if you wear the glasses and measure segment height again. Would you please wear glasses and measure segment height again ?

A: Dear KATESHA CAMPBELL, We are sorry to tell you that frame only doesn\'t mean that it include clear lenses. We also noted that on our wesbite. If you don\'t see it, we are sorry for this. Concerning your case, we can offer you a $18 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Joanna Jaimes, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered to the front desk, reception area, or mail room at 7:03 pm on February 17, 2026 in PERRIS, CA 92571. Do you check your front desk, reception area, or mail room ?

A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.

A: Dear customer, We are sorry to hear that,but do you mean that TR902294\'s prescription is incorrect ?

A: Dear Angela Willis, We are sorry to hear that,but would you please tell us which pair is incorrect ?

A: Dear Jade Mcdougall, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

A: Dear Valerie Ross, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you feel comfortable? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you feel comfortable? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes feel comfortable?

A: Dear Austen Terry, We would like to tell you that we have corrected it for you

A: Dear Natalie Poe, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Sarah, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us the problems in details ?

A: Dear Deana, We are sorry to hear that,would you please tell us which pairs have problems ?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on February 18, 2026 at 12:50 am. The item is currently in transit to the destination. You will receive it soon. We would like to tell you that we have returned points to your account.

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on February 18, 2026 at 12:50 am. The item is currently in transit to the destination. You will receive it soon. We would like to tell you that we have returned points to your account.

A: Dear Melissa Rojas, we are sorry to tell you that we are on Chinese New Year holiday. So the glasses will be shipped out after holiday. Please don\'t worry, we will rush order for you and make sure that you will receive the glasses asap.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Robert, Do you think that the size and the shape of the frame caused your problems ?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mustacchio Courtney, We are sorry to tell you that we are on Chinese New Year holiday. So the glasses will be shipped out after holiday. Please don\'t worry, we will rush order for you and make sure that you will receive the glasses asap.

A: Dear Karla, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Glazer Kitty, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

A: Dear Krystle Wold, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Courtney Miller, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

A: Dear Amanda Baccus, We would like to tell you that we can change Rx for you directly and will not charge you processing fee, are you sure that you want to cancel your order ?

A: Dear Cristina Lopez, But we can not ship to Guatemala, do you need us to cancel order ?

A: Dear Leeann Knox, We would like to tell you that we have corrected it for you