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sourheart Time: 2025-08-04 20:21

Q: My PD is a lower number than you have on the drop down menu. My right eye is 29.5 and my left is 31. I'm super bummed that I can't accurately enter my prescription, I really like these glasses

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

atayhrt26 Time: 2025-08-04 17:20

Q: I need to return two pairs of glasses. I couldn't figure out why they were pinching my nose, but then I saw in the measurements, that both of them had smaller bridge widths than the other two pairs thay I got. I would just like to return them or do an exchange. However it works when they just dont fit my face. Prescription was fine. Please let me know wjat to do to send them back to you.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

sarfrazamar8 Time: 2025-08-04 16:02

Q: Hello I placed a order for glasses order number 80725111822349 but when I got them they were very weak and flimsy and one side looks like it’s higher then the other even when I was sitting straight and my face was straight the left side looked like it’s higher then the right like basically the glasses look like there on a angle

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ruthpaige Time: 2025-08-04 14:33

Q: 20725281327516 That is my order number. When will they ship??? Thank you.

A: Dear customer, We would like to tell you that we will ship your order out this week.

shortzia Time: 2025-08-04 13:15

Q: H my glasses I order in May 2025 order 80325241314524 broke on me 2 days ago. I would like return them and reorder the same pair please

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jonihenscheid Time: 2025-08-04 12:27

Q: Found 4 lovely glasses would purchase only can't get correct size NEED Small!!! I am so sad. Purchased Blanche SN:50691 tortoise shell in 2023 loved them, time for new glasses and now you have no options for me. Please let me know if some Small cat eye frames become available.

A: Dear customer, We are sorry to tell you that Blanche is discontinued, but you can check the frames in this link: https://www.wherelight.com/eyeglasses?size=110127309010601030120150&pd=51&gooodsSort=1

cdb.jwa.1009 Time: 2025-08-04 10:57

Q: Cancel order

A: Dear Courtney Pacini, We need to confirm the prescription with you since cyl values of glasses#X2030 are very strong . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And for the other pair#6094, are you sure that you want plano glasses ? And are you sure that you want to cancel the order ? Would you please tell us the reason why you want to cancel the order ?

Cheyenne Adams Time: 2025-08-04 09:59

Q: How do I recieve the 200 points for submitting a review? I tried twice and neither ones loaded in the points after submitting a picture.

A: Dear Cheyenne Adams, We would like to tell you that the points has been added in your account, you can check them later.

Sonja Strickland Time: 2025-08-04 09:48

Q: Why is it taking so long for my invoice to be downloaded?

A: Dear Sonja Strickland, We would like to tell you that we have sent the receipt to your email address, you can check it later.

Lolita Thompson Time: 2025-08-04 09:24

Q: When will my order #80725241247166 ship?

A: Dear Lolita Thompson, We would like to tell you that we will ship your order out today.

Jacqueline Vespe Time: 2025-08-04 07:15

Q: Please ship my order to 24 Hunt Road Westmoreland NH 03467 and confirm that you received my request. thank you!

A: Dear Jacqueline Vespe, We would like to tell you that we have corrected it

Shy Time: 2025-08-04 06:57

Q: Hello, I recently saw we could write reviews and submit a picture for 200 points but each time I tried it (twice), it didn’t give me my points. Is there a way to receive points for each review & future review I submit?

A: Dear Cheyenne Adams, We would like to tell you that the points has been added in your account, you can check them later.

Sonja Strickland Time: 2025-08-04 06:43

Q: How can get a printed receipt for my order?

A: Dear Sonja Strickland, We would like to tell you that we have sent the receipt to your email address, you can check it later.

josie jacobson Time: 2025-08-03 19:56

Q: Hello. I ordered a pair of glasses and they came really big, i could’ve sworn i chose smaller ones but they came large. Could i by any chance get a smaller pair sent out to me?

A: Dear Josie Jacobson, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Hfit1501 Time: 2025-08-03 18:29

Q: I entered the wrong address for order number 80825031826460 the correct address should be 5707 Highway 7 apt 235 Saint Louis Park 55416

A: Dear Hannah Fitzgerald, We would like to tell you that we have corrected it

Wilfredo Perez Time: 2025-08-03 14:57

Q: Saludos según estoy viendo con el número de rastreo que la orden lleva una semana que solo crearon el envío pero sigue detenida en espera de trasladen el paquete a las instalaciones de USPS quisiera saber cuál es el problema pues se supone que ya mi pedido ya estuviera en mi poder o por llegar y ni siquiera a salido de sus instalaciones espero su repuesta y gracias

A: Dear Wilfredo Perez, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Mary Campbell Time: 2025-08-03 13:50

Q: Where do I select tint? I can't find it anywhere!!! I really need to order asap. But I can't find the option

A: Dear Mary Campbell, We would like to tell you that you can choose tint after you fill Rx.

Addie Time: 2025-08-03 13:39

Q: Hello! I have a few questions. I don't Know if you received the message i sent earlier because i Got no confirmation through my email or I have no clue how it works. Ill send my questions once more so I'm sure I sent them. My questions consist of my order. I ordered a single vision pair of glasses and two progressive pair of glasses. Both progressive glasses are from the same design which is Naomi. The Brown glasses fit more tightly compared to the clear ones. The Clear progressive glasses are a perfect fit but the brown ones are uncomfortable. Then my single vision lenses also fit smaller than I thought. My question is can I get a refund for the ones that don't fit correctly or do I send them back and switch them out for another pair. How does it work or if I can do anything at all. Thank you for your time and hope to hear from you soon.

A: Dear Addie, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Jacqueline Vespe Time: 2025-08-03 12:17

Q: I put the wrong shipping Address

A: Dear Jacqueline Vespe, We would like to tell you that we have corrected it

Jacqueline Vespe Time: 2025-08-03 12:15

Q: Shipping address is wrong. They should be going to 24 hunt road Westmoreland NH 03467

A: Dear Jacqueline Vespe, We would like to tell you that we have corrected it

Amanda Bryant Time: 2025-08-03 08:38

Q: I am unhappy with 2 pairs from my most recent order. One simply doesn't match the color online, but the other pair has a gap in the decorative stones and is made improperly. What is the best way to remedy this situation?

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

card145 Time: 2025-08-03 08:35

Q: Good day, I bought my frames and lenses and am super happy with everything. I need the frames adjusted to my face but my doctor’s office won’t do this for me. Do you have any suggestions? Thanks and have a great day. Beth

A: Dear customer, We are sorry to hear that, please don\'t worry, do you feel the frame is small or big ?

Beth Time: 2025-08-03 08:31

Q: Good day, I need to adjust-tighten and fix the angle of my frames-but my doctor’s office won’t do it. How can I do this myself? Thanks!

A: Dear customer, We are sorry to hear that, please don\'t worry, do you feel the frame is small or big ?

Amanda Rounds Time: 2025-08-03 06:00

Q: Hello I am looking for the frames “Amaryllis” and I don’t see gold as an option, is it just sold out or is it discontinued? I need to purchase the gold and this will be the 3rd time I order the same frames. I love them so much but I really want the gold. Thank you for your help Amanda

A: Dear Amanda Rounds, We are sorry to tell you that we don\'t have Amaryllis in gold color now.

Addie Time: 2025-08-02 19:17

Q: Hello! I ordered 3 glasses back in July 6. It was one single vision lenses and two progressive lenses. One of the progressive lenses which is the color brown came out to small or tight compared the other progressive lenses. The clear ones fit perfectly, however the browns are to tight and small. I don't know why they are different if they are the same just different colors. Also my single vision lenses feel tight as well however I don't know if I can swap them out or return them. Thank you for your time and hope to hear from you soon.

A: Dear Addie, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Amanda Bryant Time: 2025-08-02 18:36

Q: The Aphrodite glasses I ordered are listed as blue and appear blue online, but in person they are clearly a dark purple. I am just interested in next steps for the best resolution to this issue. Thank you

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stacy Reynolds Time: 2025-08-02 17:08

Q: How to cancel order before it’s process

A: Dear Stacy Reynolds, We are sorry to hear that, but would you please tell us which order you want to cancel and the reason ?

Sammi Time: 2025-08-02 14:53

Q: Hi! I was wondering if glasses that were removed form the website will ever come back? There was a pair that I really wanted but I cant seem to find them on the website anymore! They were oversized and round with a full slightly transparent plastic rim. I remember it came in a bright pink and blue and the name started with an A. Thank you for your time!

A: Dear Sammi, Do you have picture of that pair ?

norma torres Time: 2025-08-02 14:04

Q: Good afternoon. I recently received my glasses and I really like them. The only problem I have, is that I feel dizzy when I wear them. The prescription is correct. I would like to send them back and get them in a bifocal. Please let me know what to do to send them back. I can't wait to get them back and wear them. Thank you so much, Norma Torres.

A: Dear Norma Torres, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ines Juros Time: 2025-08-02 13:35

Q: Hi, please delete my account. Thank you.

A: Dear Ines Juros, We are sorry to hear that, would you please tell us the reason why you want to delete your account ?

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