Buy Prescription Glasses Online at Affordable Prices

asetformula666 Time: 2025-07-17 03:35

Q: Will the 17$ be refunded back to klarna?

A: Dear customer, We are sorry to tell you that we will not refund you the money if you accept the $25 coupon , would you please tell us whether you still want $25 coupon ?

asetformula666 Time: 2025-07-17 03:31

Q: Great offer ....I accept the 25$ coupon.

A: Dear customer, We are sorry to tell you that we will not refund you the money if you accept the $25 coupon , would you please tell us whether you still want $25 coupon ?

Sarah Johnson Time: 2025-07-16 12:30

Q: Need to change address on order

A: Dear Sarah Johnson, Please don\'t worry. We have corrected it

Lizzie Krone Time: 2025-07-16 11:14

Q: I have the wrong phone number on my order is there anyway to change that?

A: Dear Lizzie Krone, We are sorry to hear that, please don\'t worry, would you please tell us your correct phone number ? We will correct it for you.

njobrowning Time: 2025-07-16 10:52

Q: Please hold on my RX, the RX is wrong. I have a new appointment 8.8.2025 and then we will proceed. Thank you

A: Dear Browning, Ok, we will wait for you. Please contact with us asap after rechecking the prescription.

asetformula666 Time: 2025-07-16 10:25

Q: Product name: Essie color: Black price: 17$ look like Bat Wings... cute frames just not wide enuff for me...

A: Dear Marg Triplett, We are sorry for this, concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

nicky0612 Time: 2025-07-16 04:23

Q: I need detail receipt for insurance purposes, please email to nicky0612@yahoo.com. thank you

A: Dear Norma Bratlien, We would like to tell you that we sent the receipt via email, you can check it later.

Mason Time: 2025-07-16 02:46

Q: Hey there Team at Wherelight! I had an inquiry! I saw your site shouted out on a live stream that was not sponsored, and I LOOOOVED the persons glasses frames and wanted to get them for my mother, but you can imagine my suprise as an independent artist, coming to your site and seeing it covered head to toe in ugly AI generated images. Seriously, why? Youre a company, you claim to have so many thousands of sales- you seriously couldnt afford to hire models? ????. Just need you to know the amount of sales youre going to be loosing by covering your site in ugly AI generated photos is going to well overshadow the amount of money youve saved by not hiring real models. I also know that if you decided to send out glasses to infulencers for photos to use on the site/models they would happily trade glasses for the rights to use their photos on your site. I'm only an artist with a human face and i know i would do it. Consider becoming a better company. Thanks!

A: Dear Mason, we are sorry for this, and thanks for your suggestion. We will report this to our department.

Andrea Lopez Time: 2025-07-15 21:18

Q: 80725152114242 I just placed this order and need to change the delivery address please

A: Dear Andrea Baldwin, Please don\'t worry. We have corrected it for you.

Andrea Lopez Time: 2025-07-15 21:17

Q: Hi i just placed an order 3 minutes ago and need to change the delivery address

A: Dear Andrea Baldwin, Please don\'t worry. We have corrected it for you.

sufani711 Sufani’s Time: 2025-07-15 15:56

Q: Hi. I ordered glasses that I received in Feb and already they are broken. Glasses I get from you normally can last for years. The arm on one side snapped in a strange place due to flimsy plastic and the unusual way they are attached makes it impossible to fix. I have a photo but cannot attach here. The order Number is 20125231658164. I would like to be able to replace them with a better pair. Thank you! Sufani

A: Dear Sufani, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

asetformula666 Time: 2025-07-15 14:11

Q: Order received today but im not satisfied with one pair of frames how do I return them for refund?

A: Dear Marg Triplett, We are sorry to hear that, but would you please tell us which pair you don\'t like first ?

Paula White Time: 2025-07-15 14:06

Q: I am trying to purchase a pair of glasses with my Visa Credit Card but the payment failed a couple times. I do dot want to go through Pay Pal. Please advise. Thanks.

A: Dear Paula White, We are sorry to hear that, but do you contact with your bank about this ?

traciemward Time: 2025-07-15 13:47

Q: I have completed the transfer. What email address can I send the photo of the transfer to.?

A: Dear customer, We would like to tell you that you can send the picture to our email address: service@mail-wherelight.com

Juliane Rybicki Time: 2025-07-15 11:44

Q: Help. Im trying to buy 6 pairs using the pay3 code but it's popping up am error telling me that I should hv at least 3 pairs. I hv 6 pairs in the cart. What's going on? Help! Also, can I add my free pair(points mall)to this order?

A: Dear Juliane Rybicki, Please don\'t worry, would you please take a screenshot of your shopping bag and show us the problem in details ? And you can add you free pair in your shopping bag directly.

Dee Soderstrom Time: 2025-07-15 11:39

Q: Help !!!! I submitted an order a couple days ago and forgot to update my RX. Is it too late to change it ?

A: Dear Dee, We are sorry to tell you that your order is being processed now, we can change it for you, but we need to charge you processing fee $17.59, would you please tell us whether you can accept it ?

w.perezperezynegron Time: 2025-07-15 10:14

Q: Saludos, Estoy teniendo problemas para hacer el pago ya me comuniqué con el banco y no hay ninguna tipo de problema por favor me podrían ayudar el problema me interesa comprar los productos escogido gracias

A: Dear Wilfredo Perez, We asked our payment platform and they said that your bank refused the payment. We are sorry for this. We suggest you to use other card.

w.perezperezynegron Time: 2025-07-15 10:09

Q: Saludos, estoy teniendo problemas para procesar el pago de mi orden ya me co,uni que con mi banco y me indica que no hay ningún problema con la tarjeta me gustaría que verifiquen sus métodos de pago y me dejen saber cuál es el problema me interesa adquirir estos lentes gracias y buenas tardes

A: Dear Wilfredo Perez, We asked our payment platform and they said that your bank refused the payment. We are sorry for this. We suggest you to use other card.

Michelle Ortiz Time: 2025-07-15 05:15

Q: Don't want bifocal lens on my sunglasses order

A: Dear Michelle Ortiz, Sorry, do you mean that you don\'t want progressive lenses ?

madamruppy Time: 2025-07-15 05:13

Q: I love the Bat frames but sadly they are too large for me. Will you ever consider a similar frame in a smaller size? My PD is 60.

A: Dear customer, We are sorry to hear that, we will report this to our production department.

Sandra Lara Time: 2025-07-14 18:48

Q: 80725051300248 I received an email on July 10th indicating my eyeglasses have shipped. Any time I have tried the tracking number, it says “ UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package..” I paid for express shipping so when should I be expecting my order?

A: Dear Sandra Lara, Please don\'t worry, it is still in transit. You will receive it soon. And the tracking information will be updated this week.

Ashlee Jacobs Time: 2025-07-14 14:34

Q: My rt pd is 28.0 and my lt pd is 29.5, but it is not other options. How do I order my glasses?

A: Dear Ashlee Jacobs, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=56

Tami Ridenour Time: 2025-07-14 14:08

Q: Can I get an update on my order plz when will ups have my order? I’m going out town Thursday and was hoping to have them bye then.

A: Dear Tami Ridenour, We would like to tell you that we have shipped your order out. And you should receive your package this week.

asetformula666 Time: 2025-07-14 11:46

Q: How many Days does your express shipping take for 22$ I placed my order on June 7th and it's June 14th

A: Dear Marg Triplett, We are sorry to hear that, and we would like to tell you that we have shipped your order out. You will receive your package this week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332490620&requester=WT/trackdetails And we are sorry to tell you that the shipping time excludes the production time. And we noted it on our website, if you don\'t see it, we are sorry for this.

traciemward Time: 2025-07-14 11:11

Q: Re your previous message I am happy to pay an extra ?20. How can I do this please? ps: I am not receiving emails from you. Could you wattsapp please 07985765965, tracie thanks

A: Dear Tracie Ward, Would you please pay us the shipping fee $20 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will add the tint for you. And please tell us the tint you want.

Gabby Yates Time: 2025-07-14 10:57

Q: Hello, I mistakenly sent my order #80725121600165 to the wrong address. Can I please change it? The correct address is 1920 Southbreeze Court Cumming GA 30041

A: Dear Gabriela Fritz, We would like to tell you that we have corrected it .

Marian.sanchez94 Time: 2025-07-14 10:22

Q: Hello, I have a bifocal prescription that requires an ADD of +0.50 for both eyes, but your website only allows me to select a minimum of +1.00. Is there a way to enter the correct ADD value or upload my prescription so you can adjust it manually? Thank you!

A: Dear Marian, We are sorry to hear that,but we are sorry to tell you that we can not make add value 0.50,we suggest you to choose single vision distance glasses directly.

lauraluffly Time: 2025-07-14 09:33

Q: My clip on unit broke. Can I get just the clip on pack?

A: Dear Laura Hiler, We are sorry to hear that, but would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sara Baba Time: 2025-07-14 09:10

Q: Hii just wanted to let you know that I have recent order of two glasses and supposed to have anti scratch coating. I think they do not because both has scratches on the lens. One has deep scratches and the other pair has light scratches he’s. I tried them first. I was thinking maybe there was a mistake with my prescription numbers, but it turned out the scratches..

A: Dear Sara Baba, We are sorry to hear that, but would you please tell us the order number first ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

brookedickson3333 Kara Brooke Walker Time: 2025-07-13 15:48

Q: I had 800 points. I did several reviews, and I even did a trust pilot reviews and the points quiz. That should have given me even MORE POINTS! Instead all of a sudden, I have only 465! Where on earth did my points go? I don't want to remove my reviews, but if I just lost all those points from ordering 8 pairs of glasses sadly I won't be leaving reviews!

A: Dear Kara, As the record, you used the 700 points to redeem three frames, you can check them in your points mall.

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