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Consulting Servive Center

Stacy Reynolds     Time: 2025-06-30 07:19
Q: my question is, how do I redeem the points after I have selected the frames and put the prescription in. The shopping cart how do I submit it is there gonna be a cost for the glasses are do my points pay for them? That is my question I cannot get a clear answer. What do I do after I have submitted the points the frames and the prescription what is the next step on checking out?
A: Dear Stacy Reynolds,If you are going to use points redemption, not all frames on the site are available for points redemption. Only the frames in pointmall can be redeemed with points. The order of events is to go to PointMall, select the frames you want, click on Redeem Points, fill in your prescription and select the lenses you want, and add them to your shopping cart. You will need to pay for the lenses and shipping.
zulma melvin    Time: 2025-06-30 03:30
Q: How do i change my password?
A: Dear ZULMA MELVIN, You can change your password in your account. Please let us know if you have any further questions.
Wilcox Carlen    Time: 2025-06-28 09:18
Q: I'm not asking if you sell lenses separately, I'm asking if you offer lenses made out of glass vs. plastic
A: Dear Wilcox Carlen, we don\'t offer lenses made out of glass vs. plastic.
Megan Emond    Time: 2025-06-28 07:25
Q: My glasses that I ordered were sent to and incomplete address as the apartment number was missing. The package is being sent back to sender and I’m wondering how I can resolve this issue and get me glasses as soon as possible as my last pair broke and I currently am having issues seeing while driving.
A: Dear Megan Emond, Please send us the correct address asap, then we can change for you in the order. After we receive the returned parcel, we can resend for you
Stacy Reynolds     Time: 2025-06-27 21:35
Q: Can you please tell me how to redeem my points once I have selected my frames and prescription. How do I check out using my points?
A: Dear Stacy Reynolds, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart. If you don\'t add your prescription immediately after redeeming, you can still go back to Point mall and find the frames you\'ve redeemed.
Stacy Reynolds     Time: 2025-06-27 15:24
Q: Once I have redeem my frames and put the prescription in with my points, how do I submit my order? What do I need to put in the box so that I can redeem my points and what happens to the points that I use for a pair of glasses that I decided that I did not want to Receive thank you in advance
A: Dear Stacy Reynolds, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart. If you don\'t add your prescription immediately after redeeming, you can still go back to Point mall and find the frames you\'ve redeemed.
Pamela Morgan    Time: 2025-06-27 11:27
Q: Can I use the BOGO50 and 30% off for being a new customer at the same time?
A: Dear Pamela Morgan, sorry, we only support one coupon per order. can\'t use BOGO50 and 30% off at the same time
Lark Kuhta    Time: 2025-06-27 11:15
Q: 80625271111499 -- I accidentally requested "silver mirror" polarized lenses on the Dominic frame I just ordered. I meant to have it be solid gray polarized lens! Can you switch it for me? Thank you!
A: Dear Lark Kuhta, Okay, we\'ve changed to the polarized grey lens for Dominic frame for you in the order.
Stacy Reynolds     Time: 2025-06-26 17:36
Q: How to use my points?
A: Dear Stacy Reynolds, you can log into our website with your account and there is a pointmall in your account. You can use points to redeem, if you are redeeming for frames, after redeeming the website will be redirected to the frame page of your choice, then you can add prescription and add it to the shopping chart.
Wilcox Carlen    Time: 2025-06-26 15:27
Q: Do you offer glass lenses?
A: Dear Wilcox Carlen, so sorry, We don\'t sell lenses separately.
Sarah Anne Bond    Time: 2025-06-26 14:51
Q: The PD on my prescription is 63 for right eye and 60 for left eye. However, the highest option is only 40 for selection when ordering. Should I just pick 40 for both eyes since it's the highest option??
A: Dear Sarah Anne Bond, Most adults have a PD between 54 - 74 mm. maybe it can\'t be 63 for right eye and 60 for left eye at the same time. Could you please send us the picture of your prescription and also tell us the frame you choose? Then we can check the correct PD for you
Lacey Elkins    Time: 2025-06-26 11:52
Q: Checking on order 80625131432194, the updates haven't updated since the 19th. Wondering will it will ship
A: Dear Lacey Elkins, After checking the staus of the order, it\'s expected to be shipped out today. And the tracking number will be updated to your order after it\'s sent out later.
Alexis Soresina    Time: 2025-06-26 11:10
Q: I was wanting to know if there was a National Provider Identifier Number?
A: Dear Alexis Soresina, sorry, we don\'t have this
Makayla gorum    Time: 2025-06-25 19:35
Q: it has my address at 8025 it should be 14316 Buckton Lane Matthews nc 28105.
A: Dear makayla gorum, We\'ve changed to the correct address for you in the order.
rodton     Time: 2025-06-25 14:45
Q: Good day wen an item is sold out do u get more in stock
A: Dear Rodton, It depends on exactly what the frame is. please tell us the name of frame, then we can check for you
sheliaannhowell     Time: 2025-06-25 13:21
Q: I paid for an order in the amount of 72.32 on June 18th. Trying to see where that shipment is.
A: Dear Shelia Howell, Could you please send us the order number to check? We can\'t find your order of amout 72.32 in our system by searching your email and name. the lats order after searching is placed in May 29.
jaylin mclennan    Time: 2025-06-24 16:21
Q: Hello i forgot to put my apartment number on my delivery address. My delivery address should be updated to 6402 weber rd Apt G10 corpus christi Tx 78413.
A: Dear Jaylin Mclennan, Please don\'t worry, we have corrected them for you
meagen49     Time: 2025-06-24 10:14
Q: Were are my glasses. I'm not able to track them . I didn't recieve an email that they have been shipped.
A: Dear Meagen Evett, We would like to tell you that we sent the email to your email address: meagen49@gmail.com About your order#80625181105239, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900488464
Veronica Moore    Time: 2025-06-24 09:44
Q: I received an email stating that I could use 3 codes on glasses orders for my birthday, but when I try to use the codes it replaces them rather than using them all at once. I would like to use the discounts all at once since I am ordering multiple pairs of glasses.
A: Dear Veronica Moore, We are sorry to tell you that three codes can not be applied to one order at the same time. We suggest you to choose one code to use.
Blanca Munoz    Time: 2025-06-24 07:26
Q: Where can I get the full bill so that I can file a claim with vision insurance?
A: Dear Blanca Munoz, We would like to tell you that we have emailed you the receipt, you can check your email later.
Frances    Time: 2025-06-23 17:40
Q: Can I just buy the frames or do I have to get lenses too? I was wondering if you sell just the frames? Please let me know. Thanks!
A: Dear Frances, we can only sell frames. please choose the \"Frame Only\" in the page
Angela    Time: 2025-06-23 16:57
Q: Hello, One of my PD measurements is smaller than I can select (it is 30). Is there a way around this? Thanks! -Angela
A: Dear Angela, Maybe because the frame you choose can\'t make your correct PD, please check the PD range in the page. You can choose a new frame that can make your PD
rose5970     Time: 2025-06-23 14:24
Q: Why have my glasses not even processed yet it’s been a while
A: Dear Jenn Williams, After checking the order, there is a cut edge frame in your order that is in the process of being cut. The production process for frames with cut edges is a bit longer than for other frames. The order is expected to be shipped out this week.
Beth Shortt    Time: 2025-06-22 09:57
Q: Hi if I would like 1.74 instead of 1.71 lenses how do I put this please as it does not offer it as an option? Beth
A: Dear Beth Shortt, Could you please send us the picture of your Rx and the frame you choose? Then we can check for you.
Pamela Samson    Time: 2025-06-21 16:40
Q: Hi Phyllis, I hope that you are doing well. I think of you often as I put my beautiful glasses on ( every day ) . I am trying to find the tint that I used for sun glasses . Ive searched and dont see it. I know it was gray and quite dark ( I have lost my last pair) Thank you kindly Pamela
A: Dear Pamela Samson, We would like to tell you that you can choose Phantom Black Tint .
Beth Shortt    Time: 2025-06-21 03:44
Q: Hello I would like 1.74 lenses as my prescription is -6.5, -7 how do I select this? It doesn't appear to be an option. Thanks.
A: Dear Beth Shortt, Could you please send us the picture of your Rx? and the frame you choose, Then we can check for you.
Linda Ruggiero    Time: 2025-06-20 20:31
Q: When will my new sunglasses be coming to me
A: Dear Linda Ruggiero, The order is expected to be shipped out today. And the tracking number will be updated to your order after sending out later.
Margaret Cooper    Time: 2025-06-20 16:50
Q: Order #80625141913313 Hi, I recently ordered and paid for express shipping. Will this order be delivered by July 1st?
A: Dear Margaret Cooper, The order is expected to be shipped out today. And the tracking number will be updated to your order after sending out later. S sorry we can not guarantee that it can be delivered by July 1, we can\'t control the logistics. But the order will be sent today.
Melissa McDonald    Time: 2025-06-20 15:59
Q: Hey, I was wondering if I could get a receipt so I can submit it for benefits ? Thanks!
A: Dear Melissa McDonald, We sent you the receipt for order 80625011958157 and order 80625011957126 with email, please check.
Maria Daniels     Time: 2025-06-20 05:14
Q: I'm trying to download your app and I don't see it. Vooglan. How can I download the app so I can take part in the $1 sale cuz it's not letting me utilize the $1 sale because it won't go through the app.
A: Dear Maria Daniels, We would like to tell you that you can click this link https://www.wherelight.com/pwa&mtm_campaign=pwa and follow the steps.
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