Consulting Servive Center

A: Dear RENEE HAMPTON, Our email address is service@mail-wherelight.com You may put our email address wrong and we didn\'t receive your email. After checking your order and the Rx you uoload, the Rx data in your order is correct. Our optometrist think that the reason why caused your problem might be segment height. And we can remake the glasses for you. Would you please tell us whether you can accept it? If you can accept it, please put on this pair of glasses#Nanette 1439 red color and then measure your SEG height according to the following steps： How to Measure Your Segment Height 1. Use a ruler that has millimeter measurements. You can also use a ruler with centimeter measurements and simply times the result by 10 to get your millimeter measurement. 2. Put the glasses on your face and adjust them so that they sit comfortably. 3. Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror. 4. Align the ruler\'s zero (0) measurement to the lowest point at the bottom of your lens, keeping it exactly vertical. Make sure you are measuring from the bottom of the clear lens, not the bottom of the frame (see graphic above). 5. Stare straight ahead and read the millimeter line that lines with the center of your pupil. This is your segment height measurement for these frames. 6. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement. Make sure your head and the ruler do not move after lining up the zero (0) measurement with the bottom of your lens until you note your measurement. Ask a friend to help if you are having trouble.

A: Dear Brie Falefatu, We would like to tell you that we will ship your order out today.

A: Dear customer, For the Manuel, would you please run the arm under warm water for about 30 seconds, then grip the part of the arm located near the temple and bend them in a slightly inward motion first ? If it still isn\'t work, please contact us as soon as possible. About the glasses#Bethany,if you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses#Bethany which you bought from us and take a photo of it ?

A: Dear Kara Attebury, There was a small flaw in the inspection of the glasses#Aphrodite 18028 and we have expedited production for remaking this one. The order is expected to be delivered tomorrow or the day after tomorrow. To express our apologies, we\'ll send you a small gift in the parcel when shipping

A: Dear Amy crell, the frame you choose can\'t make you PD ,so you can\'t choose your PD. and you can see the PD range for each frame in the page. please choose other frames to match your PD

A: Dear Paez Lorraine, We would like to tell you that we have refunded the money. And we also sent the screenshot of the refund to your email address.

A: Dear Leah Aknay, We would like to tell you that we have corrected the address

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Janelys Villalta, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Malubag Josemaria, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Misuan Hollins, We are sorry to tell you that you need to choose economy shipping if you want free shipping .

A: Dear Ann West, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Ann West, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Connelly Leonard, Please send the correct address asap, then we can change for you in the order

A: Dear Angela Updegraff, The frame you choose can\'t make your PD now. Please kindly choose other frame to match your correct PD 56.5

A: Dear Connelly Leonard, Please send the correct address asap, then we can change for you in the order

A: Dear McGuire Melanie,so sorry. the frame #Staci can\'t make Rx. please kindly choose other frames to make your Rx

A: Dear Gladys Desarden, Thank yo so much for letting us know. please feel free to contact us if you have any further questions

A: Dear Kara Attebury, Don\'t worry. we say your email and already replied your email. we have corrected your Rx for you in the order

A: Dear Kara Attebury,We would like to tell you that we have corrected your Rx and you can check the picture below.

A: Dear Sanora Thomas, We also received your email and found that you\'ve solved the problem. please let us know if you have any further questions

A: Dear Andrew, we would like to tell you that you can choose Mid-Index 1.61 Pro lenses.

A: Dear Paulette Nketia, after choosing the frames, you can click the \"Frame Only\" in the page.

A: Dear Leon Mosberg,we\'ve changed for you in your account.

A: Dear Marva Clarke, The order is expected to be sent out today. And the tracking number will be updated to your system later after the order is sent.

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

A: Dear Juliet Williams, We are sorry to hear that, please don\'t worry, we have contacted with our local UPS office and they will email your local UPS about this.

A: Dear Alyse Khayat, we\'ve changed to the correct address for you in the order.

A: Dear Felicia Grinnell, You can choose a new frame in our website. Then please tell us the frame name and color. We will change it for you in the order.