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Consulting Servive Center

Ashley     Time: 2025-08-12 12:23
Q: I ordered two pairs of glasses almost 3 weeks ago and I still have not received any updates on where my glasses are. The last pair I ordered only took a week to get to me.
A: Dear Ratheesh Ravi, We are sorry for the delay, we will ship your order out this week.
marfisi.deliann     Time: 2025-08-12 12:04
Q: Cancelar mi pedido lo hice mal para realizarlo nuevamente 80825120802229
A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?
marfisi.deliann     Time: 2025-08-12 12:04
Q: Cancelar pedido
A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?
marfisi.deliann     Time: 2025-08-12 12:03
Q: Es importante es para cancelar orden 80825120802229
A: Dear Deliann, Sorry, you emailed us that you still want order, do you still want to cancel it ?
Linda Worsham     Time: 2025-08-12 10:02
Q: No eye company near me will be willing to measure my PD. In the past I have ordered three glasses from your company. You should have that measurement. I am ready to place an order with you but I need that measurement. Please email it to me ASAP so I can place my order that I have picked out.
A: Dear Linda Worsham, We would like to tell you that your PD values are Right: 32.0 and Left: 33.0
oblackmamlloyd Onika    Time: 2025-08-12 09:52
Q: how do i cancel an order?
A: Dear Onika Blackman, We are sorry to hear that, but would you please tell us the reason why you want to cancel it ?
Stacey    Time: 2025-08-12 08:03
Q: On your buy one get one free deal, can I order two frames with different prescriptions on each?
A: Dear Stacey, Yes, we would like to tell you that you can fill different prescription.
Wilfredo Perez    Time: 2025-08-12 07:42
Q: Saludos si ese el mayo problemas solo pud probarlo el rededor de una hora y tuve que quitar los pues no pude prácticamente mucho mareo y náuseas debido al mareo nunca pude ver correctamente
A: Dear Wilfredo Perez, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.
Kenya     Time: 2025-08-12 03:28
Q: Hello, I would like to order the Stacey glasses with progressive lens. When I click on they lens type to begin the order, I am only given the single lens or readers only. Please help.
A: Dear Kenya, You can dropdown page, then you will find progressive lens.
Kristine Burkhart     Time: 2025-08-11 22:20
Q: Can I purchase your frames without a prescription
A: Dear Kristine Burkhart, For most frames on our website, you can choose \"frame only\" directly.
Leslie Medina    Time: 2025-08-11 21:31
Q: Why I can’t have free shipping if I have more than $69 dollars in my cart ?
A: Dear Leslie Medina, We are sorry to hear that, but do you choose \"Economy Delivery \" ?
Stacey     Time: 2025-08-11 17:35
Q: I see you have a buy one get one deal. Can I order two frames with different prescriptions on each? I may need help submitting it.
A: Dear Stacey, Yes, we would like to tell you that you can fill different prescription.
Sims Chelsea    Time: 2025-08-11 13:45
Q: The glasses I received today have the PD of 66, but it should be 64 - can I return them or have them remade please?
A: Dear Sims Chelsea, We are sorry to hear that,we have checked your order and we find that the PD you filled in the order is 66, not 64. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $38.49 coupon which is the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?
taylor graffum    Time: 2025-08-11 10:17
Q: was my order shipped?
A: Dear Taylor Graffum, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on August 11, 2025 at 8:07 pm. The item is currently in transit to the destination. You will receive it soon.
Josephine Harmsworth    Time: 2025-08-11 08:05
Q: The offer its buy one and second one when make payment its pay for all help pleas
A: Dear Josephine Harmsworth, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us the problem in details ?
April Detzel    Time: 2025-08-11 04:27
Q: Hello, When will order 80825021600271 ship? Thank you!
A: Dear April Detzel, We would like to tell you that we will ship your order out this week.
scbrown1060 Serena    Time: 2025-08-11 03:13
Q: I entered the wrong prescription. Order number 80825110217194. I entered -1.75 for both eyes. The correct number is -2.75 for both eyes. I placed the order an hour ago. Please correct. Thank you
A: Dear Serena Thornton, We would like to tell you that we have correct it for you
scbrown1060 Serena    Time: 2025-08-11 02:43
Q: I just ordered and I put the wrong prescription. I need to edit my order. How can I change my prescription in my order?
A: Dear Serena Thornton, We would like to tell you that we have correct it for you
pupfam     Time: 2025-08-10 21:12
Q: My order for the 2 pairs of glasses tracking information has stayed the same since August 5 no movement where is my order ?
A: Dear Anne, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on August 11, 2025 at 11:24 am. The item is currently in transit to the destination. You will receive it soon.
Alicia Ojeniyi    Time: 2025-08-10 18:19
Q: Hello, I entered the wrong PD. Please change to 67. Order# 80825101811261 Thank you!
A: Dear Alicia Ojeniyi, We would like to tell you that we have correct it for you
Debra Pierce    Time: 2025-08-10 15:34
Q: Checking on my most recent order, I have paid for advance shipping and should have received by now, however, tracking does not show any movement for several days. I am very disappointed that they have not arrived yet, appears to be still in pre-shipment. Ordered on July 28, 2025. Thank you.
A: Dear Debra Pierce, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Renee P Whitmyer    Time: 2025-08-10 13:05
Q: Can I get the Delila in sunglasses
A: Dear Renee P Whitmyer, Yes, you can choose tint.
Ariana Blevins    Time: 2025-08-10 12:34
Q: Hi, my order was placed 8/2 which was a week ago. There is still no updates on the order, so you have an estimate of when it will be complete and shipped? order 80825021330034
A: Dear Ariana Blevins, We are sorry for the delay, we are sorry to tell you that the frame#Gili is out of stock temporarily and it will come back in stock next week. To express our apology, we can refund you the shipping fee $9.95, would you please tell us whether you can accept it ?
Wilfredo Perez    Time: 2025-08-10 12:17
Q: De el modelo que estamos hablado es el modelo nanci yo lo ordene tama?o grande y el que enviaron no es ese tama?o
A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?
Wilfredo Perez    Time: 2025-08-10 12:14
Q: Necesito que sean más grandes
A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?
Wilfredo Perez    Time: 2025-08-10 12:11
Q: Saludos y buenas tardes, me comunico pues tengo una situación con uno de las monturas según las especificaciones es un tama?o ancho pero al parecer los hicieron un tama?o peque?o y no me funcionan que podemos hacer con esta situación pues no quiero perder esa espejuelos
A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?
Rhoda Jones    Time: 2025-08-10 11:34
Q: Hello is the OTHER for the Nandag a navy blue color?
A: Dear Rhoda Jones, we would like to tell you that we have emailed you picture of frames.
Rhoda Jones    Time: 2025-08-10 11:25
Q: Hello can you send me a picture of the Harrington green frame because it looks like an aqua blue which I want.
A: Dear Rhoda Jones, we would like to tell you that we have emailed you picture of frames.
Tonya Abbott    Time: 2025-08-09 19:24
Q: Order 80725192111208 i wore the pair of Lena glasses from this order for the first time and they snapped in half at the nose piece. I would like a replacement or a refund if possible
A: Dear Tonya Abbott, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
mckenziesmith49     Time: 2025-08-09 18:01
Q: Cancel order #0825072119042
A: Dear McKenzie Smith, Ok, we will cancel the order # 80825072119042 and will refund you the money
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