Consulting Servive Center

A: Dear Azura Thayer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Marisabel Ruiz, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:53 pm on April 1, 2026 in ISABELA, PR 00662. Do you check your mailbox ? And do you still need us to remake glasses ?

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on April 6, 2026 at 5:52 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Ariel Younger, We can change the order for you, are you sure that you want to cancel your order ?

A: Dear customer, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Rhoda Jones, Do you log in your account ?

A: Dear Jamie Czekalski, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear Sherry Oliver, We need to confirm the prescription with you since the Rxs of two pairs are similar. Are two pairs for different persons ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we also need to confim PD value with you. Would you please tell us your correct PD value ? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

A: Dear Lizzy RODRIGUEZ, Thank you for reaching out and letting us know about your concern with the lenses. We’re sorry to hear you suspect the lenses aren’t polarized, and we’d like to help you verify this with a simple at-home test. To check if your lenses are polarized, please try this quick method: Find a reflective, flat surface (like a phone screen, a pair of known polarized sunglasses, or a car windshield). Put on your new sunglasses and look at the surface. Slowly rotate your head (and the sunglasses) 90 degrees, while keeping your eyes focused on the same spot. If the lenses are polarized, you’ll notice the reflection on the surface darkens significantly or becomes completely black as you rotate. If the lenses are only tinted, the brightness of the reflection will stay consistent no matter how you turn them. If you still believe the lenses are not polarized after testing, please share photos or a short video showing the test results. We appreciate your patience as we resolve this!

A: Dear customer, Ok, thanks for your support, we will note it for you.

A: Dear Sebastian Weathersby, We would like to tell you that you can buy some nose pads.

A: Dear Jennifer Miller,we would like to tell you that you can send the photo to our email address: service@mail-wherelight.com

A: Dear Amarilis Montanez, We are sorry to hear that,would you please tell us the reason why you want to return glasses ?

A: Dear Nicole, We can change the Rx for you, but we need to charge you the processing fee $3.95 , because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Nicole, We can change the Rx for you, but we need to charge you the processing fee $3.95 , because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Amarilis Montanez, We are sorry to hear that,would you please tell us the reason why you want to return glasses ?

A: Dear Lorena Vasquez, We would like to tell you that your package arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

A: Dear Elizabeth Valdez, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Helen Weiss, We can add photochromic tint for you, but we need to charge you price difference , are you sure about this ?

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

A: Dear Kemler Samantha, We are sorry to hear that,would you please tell us order number first ?

A: Dear customer, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear customer, We would like to tell you that we have emailed you the receipt.

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

A: Dear Lourdes Panet, We are sorry to hear that,would you please tell us order number first ?

A: Dear Leonor Mendoza, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:46 pm on April 6, 2026 in DORADO, PR 00646. Do you receive it ?

A: Dear Elise, We’ve updated our website, so the frame sizes listed previously may no longer match the current ones. This could prevent you from selecting the correct interpupillary distance. We recommend choosing a different frame.

A: Dear customer, We are sorry to hear that, would you please tell us order numbers are 80326161426457 and 80326180638139 ?

A: Dear Lineiro Yvonne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?