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Debra Pierce Time: 2025-08-10 15:34

Q: Checking on my most recent order, I have paid for advance shipping and should have received by now, however, tracking does not show any movement for several days. I am very disappointed that they have not arrived yet, appears to be still in pre-shipment. Ordered on July 28, 2025. Thank you.

A: Dear Debra Pierce, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Renee P Whitmyer Time: 2025-08-10 13:05

Q: Can I get the Delila in sunglasses

A: Dear Renee P Whitmyer, Yes, you can choose tint.

Ariana Blevins Time: 2025-08-10 12:34

Q: Hi, my order was placed 8/2 which was a week ago. There is still no updates on the order, so you have an estimate of when it will be complete and shipped? order 80825021330034

A: Dear Ariana Blevins, We are sorry for the delay, we are sorry to tell you that the frame#Gili is out of stock temporarily and it will come back in stock next week. To express our apology, we can refund you the shipping fee $9.95, would you please tell us whether you can accept it ?

Wilfredo Perez Time: 2025-08-10 12:17

Q: De el modelo que estamos hablado es el modelo nanci yo lo ordene tama?o grande y el que enviaron no es ese tama?o

A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?

Wilfredo Perez Time: 2025-08-10 12:14

Q: Necesito que sean más grandes

A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?

Wilfredo Perez Time: 2025-08-10 12:11

Q: Saludos y buenas tardes, me comunico pues tengo una situación con uno de las monturas según las especificaciones es un tama?o ancho pero al parecer los hicieron un tama?o peque?o y no me funcionan que podemos hacer con esta situación pues no quiero perder esa espejuelos

A: Dear Wilfredo Perez, We are sorry to hear that, but do you feel dizzy or fuzzy when you wear the glasses ?

Rhoda Jones Time: 2025-08-10 11:34

Q: Hello is the OTHER for the Nandag a navy blue color?

A: Dear Rhoda Jones, we would like to tell you that we have emailed you picture of frames.

Rhoda Jones Time: 2025-08-10 11:25

Q: Hello can you send me a picture of the Harrington green frame because it looks like an aqua blue which I want.

A: Dear Rhoda Jones, we would like to tell you that we have emailed you picture of frames.

Tonya Abbott Time: 2025-08-09 19:24

Q: Order 80725192111208 i wore the pair of Lena glasses from this order for the first time and they snapped in half at the nose piece. I would like a replacement or a refund if possible

A: Dear Tonya Abbott, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

mckenziesmith49 Time: 2025-08-09 18:01

Q: Cancel order #0825072119042

A: Dear McKenzie Smith, Ok, we will cancel the order # 80825072119042 and will refund you the money

Amanda Barcheck Time: 2025-08-09 15:40

Q: How do I refer a friend?

A: Dear Amanda Barcheck, we would like to tell you that you can send link of our website to your friend directly.

Jasman Green Time: 2025-08-09 15:21

Q: Hey I had ordered 4 pairs of glasses with Blue light blocking however the glasses does not have them

A: Dear Jasman Green, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly and take a photo of it ?

Crystal Time: 2025-08-09 13:57

Q: Hello I made an order August 5, 2025 for this 20825052137023, it hasn't been sent out yet, currently in processing. I then made this order today 8/9/2025, 20825091330009. Well, you-all didn't have this sale I don't believe when I made my first order on 8/5. Is it possible I can get the BOGO with the same prescription made on the 5th as well as with the order made today 8/9? I went ahead and asked to cancel the order for 8/9 if you aren't able to switch it. I would really appreciate it. Thank you

A: Dear Crystal, We can combine two orders and change the discount to bogo discount. Then we will refund you the price difference $22.79, would you please tell us whether you can accept it ?

Laura Bibb Time: 2025-08-09 13:52

Q: I've received my order but one of the frames looks nothing like the picture online. I was wondering if I could exchange them for a different pair. The frames are Ibbie (16088).Thank you!

A: Dear Laura Bibb, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lagail1226 Time: 2025-08-09 13:42

Q: Hello I would like to cancel this order I just made about five minutes ago. I didn't realize you-all were having this sale bogo sale. Order #20825091330009 please cancel. thanks

A: Dear Crystal, We can combine two orders and change the discount to bogo discount. Then we will refund you the price difference $22.79, would you please tell us whether you can accept it ?

Benjamin Frech Time: 2025-08-09 13:27

Q: Why was my order cancelled? When will my payment be refunded?

A: Dear Benjamin FrechL, We are sorry to tell you that we sent you many emails since the frame #Fonda BJ53021 brown color can\'t make your PD value 57, but you still don\'t reply us, in case of making incorrect glasses, we canceled your order and refunded you the money first. If you still want the order, please choose other smaller frame and place a new order directly. If you have any questions, please contact us when you are free.

Natasha davault Time: 2025-08-09 11:57

Q: It didnt apply my new customer coupon to my order

A: Dear Natasha davault, We are sorry to hear that,would you please tell us which order you want to be applied your new customer coupon ?

Lexa Caban Time: 2025-08-09 09:32

Q: I would like to get a refund from the last order

A: Dear Caban Lexa, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Maria Gema Teran Time: 2025-08-09 07:06

Q: Good Morning, I am mostly disappointed in my second order Delivery special after paying for faster delivery, as of today Aug.9 I have not received my order Jul 18, 2025 04:34:20 Order# 20725180434204 (CNDFY20725180434204 ) and DHL has no further information since ....ARRIVED AT FACILITY - PARTNER, Friday, August 8, 2025 at 6:29 p.m. Local time, MISSISSAUGA, Could you please look into this ?? Since the first order was shipped right away I was led to believe that your company would continue it's great service and order for the 2nd and 3rd time, something I'm begining to have doubts. Thank-you

A: Dear Maria Gema Teran, We are sorry for the delay, please don\'t worry, you will receive the package this week. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315441053720

Tara Paradise Dwyer Time: 2025-08-09 05:56

Q: Order #20725021450148. Can you help me exchange these? I entered my prescription wrong and am having trouble seeing out of the glasses. I love them and want to make sure I can wear them. I apologize for my error. I have been in e-mail contact with Phyllis too. I am so sorry and hope you can help me get these right. Thank you!

A: Dear Tara Paradise, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

paleopiratemama Time: 2025-08-08 20:40

Q: I got about 8 pr of readers, I love them so much , but if I get a frame with no lense, is there a way to get a clear lense that I can see out of? and not a reader so I can wear just to look cute. Also can I get sunglasses in ANY frame or jsut certain ones, and these would also be non prescription, I have had lasik and I just need readers but I want to wear glasses sometimes wihtout the reader part in them, never thought I would say that but they are SO cute and comfortable!

A: Dear customer, Sorry, do you mean that you want to return the glasses to us and add other lenses in these frames ?

Veronica Skaar Time: 2025-08-08 18:57

Q: Hello. My most recent order was mostly great! I love the clip on lenses! I did notice that one of the sets of lenses is missing the magnet on one side. The clip doesn’t stay as well without it. Thanks!

A: Dear Veronica Moore, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Robin Hession Time: 2025-08-08 17:21

Q: I paid for expedited shipping and got a notification it’s in pre shipment but it never moved again and it’s been longer than the time frame I paid to get my order within.., why did I pay the extra $10 if it wasn’t going to come in that time frame?

A: Dear Robin Hession, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Gtruestory Time: 2025-08-08 13:00

Q: On my cylinder for both eyes it says +0.25 Your only option is -0.25. Is this the same?

A: Dear customer, Would you please tell us whether you want to order bifocal with line lenses ?

Ashli Dobbs Time: 2025-08-08 11:42

Q: I paid extra for the solar shifting lenses, but they are no good at all in blocking sunlight. The lenses barely shift at all, and do not block any sunlight. The glasses are basically useless as sunglasses.

A: Dear Ashli Dobbs, We are sorry to hear that, but do you mean that you want to order transition lenses ? We have checked your order and you ordered normal sunglasses, not transition lenses.

Alyssa Time: 2025-08-08 10:19

Q: Hi, how do you choose which color clip-ons you want to order? Looking at "clip on 005" and want polarized lenses. Please let me know! Thank you!

A: Dear Alyssa, if you order clip on 005, you will get 5 clip-ons.Because the clips are colored, we recommend that you do not choose lenses tint.

Shy Time: 2025-08-08 09:18

Q: I reviewed & submitted pics of 15 more glasses a couple days ago ???? loveee them and can’t wait to receive my new pairs with my new prescription

A: Dear Shy, Thanks for your support !!!

Angela White Time: 2025-08-08 08:56

Q: The prescription and past orders are all deleted....

A: Dear Angela White, We are sorry to hear that, but do you log in correct email address ?

spies.jennifer Time: 2025-08-08 08:49

Q: Hi, is it possible to get a proper invoice/receipt that states your name and address for my insurance company? It also needs to state the country where the services were rendered. thank you.

A: Dear Spies Jennifer, We would like to tell you that we have sent it via email.

tinypoodle2016 Time: 2025-08-08 08:17

Q: Hi! I placed my order before the beginning of August and I paid for express shipping and my eyeglasses are still not here yet and the tracking number does not work for my order. Is there anyway you can give me an actual tracking number or to speed up my delivery process like the one I paid for?

A: Dear Megan Szot, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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