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Shannon Espinoza Time: 2025-07-20 12:59

Q: Order 80725080815362 The Carter yellow multi focal progressive lens’ are warped. Everything looks like it is elongated downward to the left hand side. Please help Shannon Espinoza

A: Dear Shannon Espinoza, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, thank you.

Elyse Parks Time: 2025-07-20 12:14

Q: Hello! I just placed an order and realized it’s the wrong shipping address. Order number: 80725201212083. Please ship to: 2546 S Hillock Ave, Chicago, IL, 60608

A: Dear Elyse Parks, We would like to tell you that we have corrected it for you and you can check the picture below.

Federico Castro Time: 2025-07-20 09:55

Q: I receive my recent glasses order but the black snap in add on to my frame it’s missing how to snap it or can anyone help me tell if I’m missing something it’s just the black lenses how do I connect then to the frame ?

A: Dear Federico Castro, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ms.angiegomez Angelica Time: 2025-07-19 19:24

Q: I didn't mean to redeem my point is there anyway to get it back because now the lense i picked is no longer in my cart because I accidently erased it and dont wanna use my points again

A: Dear Angelica, Ok, we have returned your points to your account.

mward1030 Time: 2025-07-19 15:41

Q: USPS lost my package and marked it delivered. I opened a case, they said my package isn't found. I never received my order :(

A: Dear Melissa Ward, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

hf4876 Time: 2025-07-19 14:44

Q: My order said it was shipped July 15th. According to USPS only the label has been created and they are still waiting for the item? Does that mean my order has not been shipped? Order number 80725101416584

A: Dear Megan DodgeSergi, We would like to tell you that your item departed the USPS facility in INDIANAPOLIS, IN 46219 on July 20, 2025 at 5:28 pm. The item is currently in transit to the destination. You will receive it soon.

Frog6074 Time: 2025-07-19 10:05

Q: My glasses don't fit how can I return them and order a different size?

A: Dear customer, We are sorry to hear that, please tell us which pair doesn\'t fit first, thank you.

Chris Time: 2025-07-19 05:47

Q: I’m new to this program. How do I submit my prescription to you?

A: Dear Chris,please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first.

tinkerbell.bluqueen Time: 2025-07-18 11:11

Q: I can not see out of these glasses. Progressive line seems to be too hight. Vision is blurry and distorted, clearer when i pull all the way down my nose. 80525081333408 order number

A: Dear Kimberly Kozakowski, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, thank you.

wandamiranda87.wm Time: 2025-07-18 08:21

Q: I buy few pairs 6 and a pair with denim was loosing the threasds i meed a reimbursent or change please

A: Dear Wanda Miranda, We are sorry to hear that,but we would like to tell you that you can try to cut it first.

asetformula666 Time: 2025-07-18 08:03

Q: I'm just asking to be sure and yes the 25 coupon is accepted.

A: Dear Marg Triplett, Thanks for your understanding. And we have sent the code to your email address: asetformula666@yahoo.com

Paige Time: 2025-07-18 07:51

Q: Hello. I emailed back with my new address. Is that the proper way to notify you guys for an address change on my order?

A: Dear Paige, we have corrected it for you, please don\'t worry.

april1brucker Time: 2025-07-18 05:19

Q: The glasses I recently received broke when I put them on

A: Dear April Grenti, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

april1brucker Time: 2025-07-18 05:19

Q: My glasses I received recently broke. I would like them replaced

A: Dear April Grenti, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Priscilla Lepine Time: 2025-07-17 20:25

Q: My order number is 80725172017210. Can you please ensure the frames with the yellow tint have the same prescription as the blue tint glasses

A: Dear Priscilla Lepine, Please don\'t worry, we have corrected it for you

Priscilla Lepine Time: 2025-07-17 20:23

Q: I just made an order and have the wrong prescription in the yellow tint glasses. The yellow timt glasses should have the same prescription as the blue tint glasses

A: Dear Priscilla Lepine, Please don\'t worry, we have corrected it for you

Sarina Meones Time: 2025-07-17 18:41

Q: I like both Adams and Bighrig but I have a relatively small face and do better with not such a large frame. I wonder if you can do either frame with sunglasses no prescription medium darkness and how much would it cost? Or do you have another suggestion for a fun frame for sunglasses. Grey darkish lens.

A: Dear Sarina Meones, We would like to tell you that you can choose non-prescription lenses directly, then you can choose any tint you want. And the basic price of lenses (exclude the frame) is $29.95 .

whitfield.james James Time: 2025-07-17 12:44

Q: Hi Philis - I responded to your email on Monday on wherelight <service@mail.where-light.com>in regards to order: Order# 80525291711347. I also sent a couple of images showing show the right arm bracket moved a millimeter or so and makes the fit bad. If there is any help you can provide for me to fix these that would be great? Please let me know if you need more pictures. Thanks

A: Dear James, We are sorry to tell you that our email address is service@mail-wherelight.com , not service@mail.where-light.com And we are sorry to tell you that we don\'t receive your photos, would you please send them to us again ?

Sara Koll Time: 2025-07-17 12:18

Q: one of my glasses i received had no prescription on them even though i specified that need a prescription

A: Dear Sara Koll, We are sorry to hear that,do you mean that you want to return the glasses#Keith 12139 in red color ?

justmecindy72 Time: 2025-07-17 11:17

Q: Hello! I received my glasses Tuesday I paid for express shipping but they were not on time. I am having a problem. I love these glasses but I don't think the prescription is correct. My Peripheral vision is not right. Everything is blurry. When I look down everything is blurry. The only time I can see correctly is when I am looking straight ahead. How can I get this fixed because I really love these glasses and want to be able to wear them. I wore them today to see if I just needed to get used to them. I put the nose pads on that came with them thinking if they sat a little higher on my nose that would help but it didn't. I don't know if PD will make a difference if the glasses are wider than I am used to. I would love help with this. Thank you!

A: Dear Cindy McFarland, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Paige Time: 2025-07-17 09:51

Q: Hello! I need to change my shipping address. I no longer live at the address that automatically loaded up. I didn’t realize it until after I ordered.

A: Dear Paige, We are sorry to hear that, please don\'t worry, please tell us your correct address, then we will correct it for you.

whoaitspaaaige Time: 2025-07-17 07:07

Q: Hello I need to change my address on my order.

A: Dear Paige, We are sorry to hear that, please don\'t worry, please tell us your correct address, then we will correct it for you.

asetformula666 Time: 2025-07-17 03:35

Q: Will the 17$ be refunded back to klarna?

A: Dear customer, We are sorry to tell you that we will not refund you the money if you accept the $25 coupon , would you please tell us whether you still want $25 coupon ?

asetformula666 Time: 2025-07-17 03:31

Q: Great offer ....I accept the 25$ coupon.

A: Dear customer, We are sorry to tell you that we will not refund you the money if you accept the $25 coupon , would you please tell us whether you still want $25 coupon ?

Sarah Johnson Time: 2025-07-16 12:30

Q: Need to change address on order

A: Dear Sarah Johnson, Please don\'t worry. We have corrected it

Lizzie Krone Time: 2025-07-16 11:14

Q: I have the wrong phone number on my order is there anyway to change that?

A: Dear Lizzie Krone, We are sorry to hear that, please don\'t worry, would you please tell us your correct phone number ? We will correct it for you.

njobrowning Time: 2025-07-16 10:52

Q: Please hold on my RX, the RX is wrong. I have a new appointment 8.8.2025 and then we will proceed. Thank you

A: Dear Browning, Ok, we will wait for you. Please contact with us asap after rechecking the prescription.

asetformula666 Time: 2025-07-16 10:25

Q: Product name: Essie color: Black price: 17$ look like Bat Wings... cute frames just not wide enuff for me...

A: Dear Marg Triplett, We are sorry for this, concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

nicky0612 Time: 2025-07-16 04:23

Q: I need detail receipt for insurance purposes, please email to nicky0612@yahoo.com. thank you

A: Dear Norma Bratlien, We would like to tell you that we sent the receipt via email, you can check it later.

Mason Time: 2025-07-16 02:46

Q: Hey there Team at Wherelight! I had an inquiry! I saw your site shouted out on a live stream that was not sponsored, and I LOOOOVED the persons glasses frames and wanted to get them for my mother, but you can imagine my suprise as an independent artist, coming to your site and seeing it covered head to toe in ugly AI generated images. Seriously, why? Youre a company, you claim to have so many thousands of sales- you seriously couldnt afford to hire models? ????. Just need you to know the amount of sales youre going to be loosing by covering your site in ugly AI generated photos is going to well overshadow the amount of money youve saved by not hiring real models. I also know that if you decided to send out glasses to infulencers for photos to use on the site/models they would happily trade glasses for the rights to use their photos on your site. I'm only an artist with a human face and i know i would do it. Consider becoming a better company. Thanks!

A: Dear Mason, we are sorry for this, and thanks for your suggestion. We will report this to our department.

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