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Tiffany Miranda Time: 2025-07-28 16:03

Q: Hello I am trying to reorder a pair of glasses but cannot find them can you help

A: Dear Tiffany Miranda, Please tell us product\'s name so that we can find it . Thank you.

Ashley Richardson Time: 2025-07-28 15:56

Q: How do I fix that i need my glasses by the 9th

A: Dear Ashley Richardson, ok, we will rush the order for you.

kristenhagin Time: 2025-07-28 15:45

Q: I found a pair of glasses of yours on an add - where are they, I want to buy them.. They are pink on top with green on bottom - looking like a watermelon

A: Dear customer, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/rectangle-balance-eyeglasses-4896.html?color=red

mcampbell0110 Time: 2025-07-28 12:11

Q: I ordered a pair of Photochromic Lenses and they do not chnage in the sunlight. I need a refund.

A: Dear Maggie Campbell, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ruby Moon Time: 2025-07-28 09:30

Q: Order# 20725111210582 I need to return my glasses. The info provided on the help page was of no use as the image provided did not match what was available. Please provide information for a full return. Thank you.

A: Dear Ruby Moon, We are sorry to hear that, would you please tell us the reason why you want to return first so that we can help you ? Thank you.

Cathy King Time: 2025-07-28 09:29

Q: Received glasses today! To heavy!! How do I return them and get a refund ?

A: Dear Cathy King, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $30 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

rutholmeda55 Time: 2025-07-28 07:17

Q: Tengo problemas llenando la información de la receta. Esta la primera compra en la plataforma y necesito ayuda .Quiero realizar mi orden con la oferta el segundo par Gratis.Y estoy confundida en el formato de la plataforma. No se como se coloca la información del PD

A: Dear Ruth Olmeda, We have checked your original Rx and we would like to tell you that you need to fill PD value 67 if you order progressive lenses.

Aisha Shanklin Time: 2025-07-28 05:35

Q: Thank for contacting me back so quickly. I didn't know that the glasses were here, I didn't receive a notification, only that it was shipped. I did check my mailbox and my glasses were there. Thank you, I love the frames

A: Dear Aisha Shanklin, so glad to hear that, and we would like to tell you that we sent confirmation email and tracking number to your email address: Shanklin_aisha@yahoo.com, if you don\'t see them, they might be in your spam. Or you can log in your account, find that order and check the order status on our website directly. If you have any questions, please contact us when you are free.

tr_crenshaw Time: 2025-07-28 04:17

Q: I just ordered my glasses on 7/27/25 and today is 7/28/25. I know my order has not been started into processing andI need to cancel it and get a refund. My Order: 80725271617227

A: Dear Tausha Crenshaw, We can change the frames for you directly, are you sure that you want to cancel the order ? If you insist on that, we can cancel your order, but your order is being processed now,if you want to cancel the order, so we need to deduct 10% of order amount $21.4. So we will refund you the money $196.2. Would you please tell us your decision ?

tr_crenshaw Time: 2025-07-28 04:08

Q: I need to cancel Order: 80725271617227. Please refund my original payment option.

A: Dear Tausha Crenshaw, We can change the frames for you directly, are you sure that you want to cancel the order ? If you insist on that, we can cancel your order, but your order is being processed now,if you want to cancel the order, so we need to deduct 10% of order amount $21.4. So we will refund you the money $196.2. Would you please tell us your decision ?

Camille Bellmon Time: 2025-07-27 14:05

Q: I need to change the address of this order 80725251321406

A: Dear Camille Bellmon, Would you please tell us your correct address ? We will correct it for you.

Camille Bellmon Time: 2025-07-27 14:04

Q: I need to change the address of my most recent order

A: Dear Camille Bellmon, Would you please tell us your correct address ? We will correct it for you.

Aisha Shanklin Time: 2025-07-27 12:51

Q: Is there a phone number to contact you? Will I get a refund for the sooner shipping fee I paid?

A: Dear Aisha Shanklin, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:52 pm on July 24, 2025 in RADCLIFF, KY 40160. Do you check your mailbox ?

Aisha Shanklin Time: 2025-07-27 12:49

Q: I made my order over two weeks ago, I paid the extra shipping charge to get the glasses in no more than 14 days and I still haven't received my glasses. Can you help me with what the issue is?

A: Dear Aisha Shanklin, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:52 pm on July 24, 2025 in RADCLIFF, KY 40160. Do you check your mailbox ?

Nekisha Killings Time: 2025-07-27 11:21

Q: Hello. I really need to receive my order this week. That’s why I paid extra for fast shipping. When will they ship? And will it be from within the U.S.?

A: Dear Nekisha Killings, We are sorry for the delay, we will ship your order out this week.

Josi Tidemann Time: 2025-07-27 10:44

Q: Can I cancel my order 20725251004193

A: Dear Josi Tidemann, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

steerpikesister Time: 2025-07-27 07:35

Q: #21024220950243 Kandi these frames have broken in two places. i have had them less than a year

A: Dear Victoria Porter, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ms.angiegomez Angelica Time: 2025-07-27 06:38

Q: I paid for advanced shipping and I still have yet to recieve my glasses

A: Dear Angelica, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Percy Colon Time: 2025-07-26 17:00

Q: I just recieved my glasses today, but I don't think the Ulicia's have blue light blocking on them. They have absolutely no tint (not even the slightest yellow), and based on their reflection, they only have anti-glare, not blue light blocking. My order is Order #20725141908315. Please let me know how we can fix this. I'm a writer and would really like my eyes to hurt less.

A: Dear Percy Colon, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly and take a photo of it ?

kpeery69 Time: 2025-07-26 10:34

Q: I got a code sent to me by email telling me I had a $60.00 coupon from a mix up of my order. How do I apply that to the total once I have picked out what I want to order?

A: Dear customer, We would like to tell you that you can fill the code in your shopping bag before you pay the money.

christina Giangiulio Time: 2025-07-26 08:39

Q: I received defective eyeglasses. I sent an email 2 days ago. No one has responded.

A: Dear christina Giangiulio, We are sorry to hear that, but we don\'t receive your emails, you might sent them to a incorrect email address,please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Giangiulio Time: 2025-07-26 08:38

Q: I received defective eyeglasses. I sent email 2 days ago. No one has responded

A: Dear christina Giangiulio, We are sorry to hear that, but we don\'t receive your emails, you might sent them to a incorrect email address,please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Bryant Time: 2025-07-26 07:21

Q: 80725141649553 Is my order number and I would like a refund i cannot see out of them and they are uncomfortable how do I return them for a refund

A: Dear Christina Bryant, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erica Time: 2025-07-26 05:37

Q: I haven’t been able to get an update on my shipped items. It says shipped but when I check the usps website it says the label has only been printed. Can someone provide update on the status & estimated arrival? Order number 80725122341356

A: Dear Erica, We would like to tell you that your item arrived at the hub at 1:05 pm on July 27, 2025 in SHELBY, NC 28150. You will receive it soon.

Jesus Deantes Time: 2025-07-26 05:28

Q: Order number 80725161814188 Hello I am just checking on the status of my glasses. I ordered over a week ago with express shipping. Do you know how long it will take till they're ready for shipment ???

A: Dear Jesus, You said that you want to add blue light blocker, do you still want it ? If you want it,would you please pay us the price differece $5 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the lenses for you.

Wilfredo Perez Time: 2025-07-26 00:05

Q: Saludos quisiera saber cuánto tiempo demoraría el envío y se hizo la orden el 23 de este mes pero no se ve movimiento en la misma por lo un estimado de cuánto tiempo debería recibir el pedido gracias

A: Dear Wilfredo Perez, We would like to tell you that we will ship your order out this week.

Hopkins Lena Time: 2025-07-25 18:11

Q: Ref: 80725071006013 The multi colored glasses doesn’t transition as well. For the first time something is wrong with all 3 pair of my glasses I just received.

A: Dear Hopkins Lena,We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Hopkins Lena Time: 2025-07-25 18:07

Q: Ref : 80725071006013 the black heart glasses do not transition into brown when I go outside. There’s no transition. How do we fix this?

A: Dear Hopkins Lena,We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ashley Richardson Time: 2025-07-25 15:57

Q: Why my glasses still processing i ordered them July 12th ?? 80725122027559

A: Dear Ashley Richardson, We need to confirm the prescription of order#80725122027559 with you, you didn\'t enter your prescription in the glasses, do you want Plano glasses ? Are you sure about this ?

Hopkins Lena Time: 2025-07-25 13:14

Q: Ref order # 80725071006013 the blue polk a dot glasses. The ear pieces are very wiggly and I tighten the screws on the glasses and they are still wiggly. I believe the frames I received may be defective. What is the process to get them fixed or replaced?

A: Dear Hopkins Lena, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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