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Tara Paradise Dwyer Time: 2025-08-09 05:56

Q: Order #20725021450148. Can you help me exchange these? I entered my prescription wrong and am having trouble seeing out of the glasses. I love them and want to make sure I can wear them. I apologize for my error. I have been in e-mail contact with Phyllis too. I am so sorry and hope you can help me get these right. Thank you!

A: Dear Tara Paradise, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $120 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

paleopiratemama Time: 2025-08-08 20:40

Q: I got about 8 pr of readers, I love them so much , but if I get a frame with no lense, is there a way to get a clear lense that I can see out of? and not a reader so I can wear just to look cute. Also can I get sunglasses in ANY frame or jsut certain ones, and these would also be non prescription, I have had lasik and I just need readers but I want to wear glasses sometimes wihtout the reader part in them, never thought I would say that but they are SO cute and comfortable!

A: Dear customer, Sorry, do you mean that you want to return the glasses to us and add other lenses in these frames ?

Veronica Skaar Time: 2025-08-08 18:57

Q: Hello. My most recent order was mostly great! I love the clip on lenses! I did notice that one of the sets of lenses is missing the magnet on one side. The clip doesn’t stay as well without it. Thanks!

A: Dear Veronica Moore, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Robin Hession Time: 2025-08-08 17:21

Q: I paid for expedited shipping and got a notification it’s in pre shipment but it never moved again and it’s been longer than the time frame I paid to get my order within.., why did I pay the extra $10 if it wasn’t going to come in that time frame?

A: Dear Robin Hession, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Gtruestory Time: 2025-08-08 13:00

Q: On my cylinder for both eyes it says +0.25 Your only option is -0.25. Is this the same?

A: Dear customer, Would you please tell us whether you want to order bifocal with line lenses ?

Ashli Dobbs Time: 2025-08-08 11:42

Q: I paid extra for the solar shifting lenses, but they are no good at all in blocking sunlight. The lenses barely shift at all, and do not block any sunlight. The glasses are basically useless as sunglasses.

A: Dear Ashli Dobbs, We are sorry to hear that, but do you mean that you want to order transition lenses ? We have checked your order and you ordered normal sunglasses, not transition lenses.

Alyssa Time: 2025-08-08 10:19

Q: Hi, how do you choose which color clip-ons you want to order? Looking at "clip on 005" and want polarized lenses. Please let me know! Thank you!

A: Dear Alyssa, if you order clip on 005, you will get 5 clip-ons.Because the clips are colored, we recommend that you do not choose lenses tint.

Shy Time: 2025-08-08 09:18

Q: I reviewed & submitted pics of 15 more glasses a couple days ago ???? loveee them and can’t wait to receive my new pairs with my new prescription

A: Dear Shy, Thanks for your support !!!

Angela White Time: 2025-08-08 08:56

Q: The prescription and past orders are all deleted....

A: Dear Angela White, We are sorry to hear that, but do you log in correct email address ?

spies.jennifer Time: 2025-08-08 08:49

Q: Hi, is it possible to get a proper invoice/receipt that states your name and address for my insurance company? It also needs to state the country where the services were rendered. thank you.

A: Dear Spies Jennifer, We would like to tell you that we have sent it via email.

tinypoodle2016 Time: 2025-08-08 08:17

Q: Hi! I placed my order before the beginning of August and I paid for express shipping and my eyeglasses are still not here yet and the tracking number does not work for my order. Is there anyway you can give me an actual tracking number or to speed up my delivery process like the one I paid for?

A: Dear Megan Szot, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

atayhrt26 Time: 2025-08-08 06:53

Q: Hello, I have ordered 4 pairs of eyeglasses and two of them do not fit right, or look right with my face, and make me feel a little dizzy. I would like to return them or exchange them for different pairs. The order number for the first one is 80725180924028, the ones I need to return are called Welcome. The other order number is 80725160832500 they are called Hecate.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

suerorut Time: 2025-08-08 02:57

Q: I put my old asters I move est I do

A: Dear Rut Suero We would like to tell you that we have corrrect it for you

Nadia Williams Time: 2025-08-07 23:15

Q: Hello, I would like to cancel my order, #20825072233387. I placed it by mistake. Thank you!

A: Dear Nadia Williams, Ok, we will cancel your order and will refund you the money.

Julia Juelich Time: 2025-08-07 22:01

Q: Hello! 3 pairs of the glasses that I ordered were very very large on me and end up giving me headaches, I don’t know if it’s cause I had the wrong distance on my prescription or what but is there a way I can change them or get them replaced as I can’t use them?

A: Dear Julia Juelich, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which eyeglasses have problem first ?

schugg1965 Time: 2025-08-07 20:10

Q: I cant find the mirror Lense choices?

A: Dear customer, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

Carol Williams Time: 2025-08-07 13:24

Q: I wish to return the frames I ordered as they are too narrow. How do I accomplish this?

A: Dear Carol Williams,We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

candice_dawn Time: 2025-08-07 13:20

Q: My items have said “Shipped” for 3 days but USPS has not received them. Why is this taking so long? I won’t be ordering from you again. I ordered glasses for my daughter from Zenni and we had them in less than an a week. I placed my order in July

A: Dear Candice McClain, We have checked your order which was placed on 25th July, and we would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

unwishedsiren95 Time: 2025-08-07 12:18

Q: Cancel my order (if it’s not already being made)

A: Dear Nevay Archuleta, Ok, we will cancel your order and will refund you the money.

Angela Heberlein Time: 2025-08-07 12:12

Q: What materials are your lenses made from? Are they polycarbonate? Trivex? etc...thank you

A: Dear Angela Heberlein,we would like to tell you that materials arethe resin.

Claudea Hunter Time: 2025-08-07 09:32

Q: 80725050810239 I have been charged twice for this order. I’m paying through Klarna I’ve been charged $303 twice

A: Dear Claudea Hunter, We have checked our payment platform and you paid twice. We will refund you the extra charge.

Clarissa Solis Time: 2025-08-07 09:06

Q: Hello, I made an order and wanted to see if I can get shipping expedited, I’m willing to pay the difference for shipping.

A: Dear Clarissa Solis, If you change the shipping method, the processing time is the same, are you sure that you still want to change it ?

Serrochia Sherfield Time: 2025-08-07 08:59

Q: Where is my order 20725281639522. I paid extra for advance shipping and still no updates.

A: Dear Serrochia Sherfield, We are so sorry to tell you that the frame #Misty LJD58038 black color in your order is discontinued.And we sent the emails to you, but you don\'t reply us, so we sent it again. If you can receive this email, please contact with us as soon as possible. Would you please choose a different frame on our website ? The price of the frame#Misty LJD58038 black color is $27.95, you can go to choose a frame which the price is around $28. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

akaqueen1 Time: 2025-08-07 08:50

Q: how do i change my password

A: Dear customer, We have reset the password for you and you can check your email.

Shiy-Anne Sheppard Time: 2025-08-07 06:49

Q: I placed an order on July 26 and used Klarna as my payment but my order still sits unpaid. My merchant order reference number is 20725261655565 and my Klarna order reference number is VT3P2BDC. I'm set to make 6 payments of $39.32 every 26th of the month. That total includes expedited shipping for $21.95. Being that my order hasn't even shipped due to a technical error on your end, I want that $21.95 refunded and I expect my order sent immediately, expedited, and at your expense. I have reported this to Klarna and they are awaiting my report of your response on the matter. I trust Klarna and have used them many many times so I trust that this will work out with no further problems. Please be in touch with me as soon as you are able to.

A: Dear Shiy, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. About your order, we are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon. You will receive your package next week, please cancel the case, thank you.

sugarkookiezjewelry Time: 2025-08-07 06:31

Q: Hello, i place an order yesterday and it is going to my ex husbands address. Order number 20825061218268 Can you please correct it to: Mindy Mascaro 12403 E 40th st S Apt B Independence, MO 64055

A: Dear Mindy Mascaro, We would like to tell you that we have corrected it for you

gaguayo1748 Time: 2025-08-06 20:28

Q: I made an order but put the wrong shipping address

A: Dear Graciela Aguayo, We would like to tell you that we have corrected it .

Caroline Naud Time: 2025-08-06 15:33

Q: hello, my new prescription has Horizontal and vertical prism levels. There's not a separate spot to enter the vertical prism numbers. Also, My vertical prism is UP /Down. was not an option on the drop down list. Are you able to make my perscription? Please let me know. Thank you,

A: Dear Caroline Naud, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

mcampbell0110 Time: 2025-08-06 13:40

Q: I was told by your company that I would receive a refund IMMEDIATELY if I cancelled my dispute with paypal and that has not happened. Please refund me.

A: Dear Maggie Campbell, Thanks for your understanding, we will refund you the money $25.72 today.

kgrcedilla Time: 2025-08-06 10:05

Q: I’m following up about my order: 80725111255432, received a notification that it was shipped on July 29, 2025. When I checked USPS tracking number, it states “Pre-Shipment Shipping Label Created, USPS Awaiting Item PLANO, TX 75074 July 29, 2025, 4:23 am” I would like to know why it’s taking over a week for USPS to receive my order so that it may be on its way? Looking forward to your reply.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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