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Amanda Kramer Time: 2026-05-04 14:53

Q: My glasses have a micro crack in them can they be repaired or a new pair sent? I see you have a 30 day guarantee

A: Dear Amanda Kramer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Valerie Time: 2026-05-04 13:36

Q: Please can you check my order, no. 80426201536264 I placed this order on 20th April with express delivery, it said 5-8 days but it hasn't been shipped yet?

A: Dear Valerie Winbolt, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Luka Donovan Time: 2026-05-04 13:03

Q: Hello! I bought a pair of glasses and after a month the frame snapped. While trying to repair them, I discovered that it seems like either the lenses are too big for the frame or the frame shrunk? We filled the snap with glue but unfortunately a few weeks later they snapped again. I was hoping to get a partial refund and a new pair of glasses? The order number is 20226161625123 and the glasses that broke are the Waneta(95533) frames in the color Multicolor.

A: Dear Luka Donovan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Toni Charles Time: 2026-05-04 10:45

Q: Good day, I am ordering my glasses, and I would like the lenses to be photochromic. However, I am not seeing that option. How do I ensure that I get photochromic lenses, as my eyes are sensitive to sunlight?

A: Dear Toni Charles, Do you find photochromic tint when you choose lenses ?

kate richardson Time: 2026-05-04 04:45

Q: Hi! I am reaching out about my recent order. UPS is showing I owe them charges which seems strange given the shipping chosen and the fact that my wife also ordered from wherelight for delivery to the same address and yet did not have any UPS charges to pay herself? Hoping for your help looking into this as I’m expecting the delivery today. Thank you!

A: Dear Kate Richardson, We are sorry to hear that,would you please take a photo of UPS\'s receipt ?

alexanderjess1284 Time: 2026-05-04 00:30

Q: hi, my order 80426262005258 it’s not even showing as shipped and I ordered it last week. Can I please just have my money back?

A: Dear Hessica Alexander, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389963759

Cindy Esquivel Time: 2026-05-03 20:32

Q: Hello, How can update my email address? This is my work email, need to update to a personal one. Thank you, Cindy Esquivel

A: Dear Cindy Esquivel, Would you please tell us which your personal email address?

Trisha Amodei Time: 2026-05-03 13:12

Q: Hi, why hasn't my order shipped yet? Thank you.

A: Dear Trisha Amodei, We would like to tell you that we will ship your order out this Friday.

Shiy Sheppard Time: 2026-05-03 12:37

Q: Hello I am inquiring about my recent order from April 29 # 80426291833536. There is no information in my order status except to say it's processing. I need to know it is being fulfilled. If I do not have confirmation in 24 hours I will be forced to cancel payment and take my business elsewhere. I hope that is not the case as I have done business previously with wherelight.com and been very happy with it. I expect consistency in the businesses I choose to give my money to. Please contact me at your earliest convenience . I look forward to hearing from you right away. Thank you.

A: Dear Shiy Sheppard, We would like to tell you that your order is being processed now.

Yoselba Arce Time: 2026-05-03 08:19

Q: 80226111537293 In this order theres a problem with one of the glasses, tje prescription maybe you send me is not correct

A: Dear Yoselba Arce, We are sorry to hear that,would you please tell us which pair has problems ?

Yoselba Arce Time: 2026-05-03 08:13

Q: One of the glasses i have problem with the prescription maybe is incorrect because i can see correctly

A: Dear Yoselba Arce, We are sorry to hear that,would you please tell us which pair has problems ?

Tori G Time: 2026-05-03 06:43

Q: I placed and order on April 22, 2026. The order number is #20426221030526. According to your FAQ my single vision glasses are only supposed to take 2-3 days to process. Nothing has changed, it is still saying processing. Can you please let me know what's going on with my order?

A: Dear Tori Gruber, We would like to tell you that we will ship your order out tomorrow.

nailahhill30 Time: 2026-05-03 06:31

Q: Hey, how are you doing? I just want to see if my order went through for my glasses and when was that gonna be here?

A: Dear Nailah Hill, Would you please tell us your order number first ?

ambermay1417 Time: 2026-05-03 05:50

Q: I want to add glasses to my order

A: Dear customer, Would you please tell us which pair you want to add ?

rrclark120 Time: 2026-05-02 20:49

Q: Order number 80526021156590 please cancel the glass case and the lens cleaning cloth. I realize this will result in a charge for shipping. I’m okay with it. I have decided to get my case and cloth elsewhere.

A: Dear Rosie Clark, We would like to tell you that you chose tint for glasses. And we will cancel the glass case and the lens cleaning cloth. And we will refund you price difference $3.95.

ms.angiegomez Angelica Time: 2026-05-02 20:39

Q: I bought an eye glass case and the rubber patch is already halfway hanging off.

A: Dear Angelica, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

rrclark120 Time: 2026-05-02 13:17

Q: Order number 80526021156590 I just want to confirm that these are sunglasses

A: Dear Rosie Clark, We would like to tell you that you chose tint for glasses. And we will cancel the glass case and the lens cleaning cloth. And we will refund you price difference $3.95.

Megan McGlamery Time: 2026-05-02 10:54

Q: I got my glasses today and they don't look as good as I thought they would when I tried them in digitally. Can I return it exchange them?

A: Dear Megan McGlamery, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

devonna.johnson1991 Devonna Time: 2026-05-02 09:49

Q: The frame on one of my glasses came apart completely and I have only had them since February

A: Dear Devonna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lora Hernandez Time: 2026-05-02 03:54

Q: Hy my order Order: 80426140846584 was never received Shipped Abu Color: Purple Rx: Single Vision Qty: 1 US $57.36 Gridy Color: Green Rx: Single Vision Qty: 1

A: Dear Lora Hernandez, We have checked the tracking information and it shows that it has been delivered to Door/Yard. Do you receive it ?

Fails Goldie Time: 2026-05-02 01:12

Q: Hello I cant see out of the glasses shipped to me.

A: Dear Fails Goldie, We are sorry to hear that,would you please tell us which pair has problems ?

Susan McGee Time: 2026-05-02 00:55

Q: I'd like to know if the item in my cart shows that the glasses I'd like to purchase are the readers. I clicked on reading glasses 2.75. But in the cart it does not show that I want them to be readers. Am I doing something wrong? Please help!

A: Dear Susan McGee, We are sorry to hear that,would you please take a screenshot of glasses in your shopping cart and send it to us ?

lauran Time: 2026-05-01 15:59

Q: Can I make any frames into sunglasses ? Thanks in advance.

A: Dear Lauran, Most of our frames can be customized into sunglasses (both non-prescription and prescription tinted/polarized lenses are available), while a small number of frames are not eligible for this customization. If you have a specific frame in mind, just let us know the model name or share the product link, and we can immediately confirm for you whether it can be made into sunglasses

Jean Malcom Time: 2026-05-01 14:21

Q: Where is the option to put polarized lenses in sunglasses? I don't see anywhere to choose that option. Also can i get one pair of progressive lenses in regular glasses and one in sunglasses on the BOGO?

A: Dear Jean, We are sorry to tell you that we can not progressive lenses with polarized tint. Sorry for this. And you can order two different pairs of glasses on the BOGO.

Vansetta Freeman Time: 2026-05-01 13:47

Q: I cannot figure out how to add the tint to frames that I'm wanting to make into a pair of sunglasses.

A: Dear Vansetta Freeman, Would you please tell us which tint you want to add and which frame you want to order ?

Buononato Patty Time: 2026-05-01 11:25

Q: Hello, I did not receive this Order. Dec 29, 2025 11:41:09 Order# 21225291141096 Your website states it is still shipping? Can you please reship or refund my money? My cell is 845-863-3443 Thank you. Patty Buononato

A: Dear Patty Buononato, Sorry, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 6:07 pm on January 20, 2026 in AMENIA, NY 12501. Do you check your mailbox ?

Banks Sue Time: 2026-05-01 10:24

Q: Hi: the upload feature on the website is not working.

A: Dear customer, We are sorry to hear that,would you please send your photo to us and tell us which frame you want to try on ?

secora_sweetheart Time: 2026-05-01 07:01

Q: Hello, I ordered three pairs of glasses and I was very very pleased with all of them, but I didn’t notice that on one of the pairs the plastic is split and the lens is sticking out. I haven’t had a chance to wear these glasses until today. I would be happy to provide photos.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Mercer Time: 2026-05-01 01:42

Q: 80426112333013 Hi there has been no update on the order singe 23rd April. Just wondered if I could expect an update /delivery soon? Thanks Sarah

A: Dear Sarah Mercer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Hall James Time: 2026-04-30 17:37

Q: Could not get the buy one get one 50% off coupon to work

A: Dear Hall James, we would like to tell you that we have applied discount to your order and have refunded you price difference.

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