Consulting Servive Center

A: Dear Margaret, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino is out of stock temporarily, so your order is delayed,could we ship other completed glasses first ?

A: Dear customer, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your HSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Elizabeth Hudson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Hall James, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Keeler Katherine, We are sorry to hear that,would you please tell us order number first ?

A: Dear Elizabeth McCaskill, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sheila Charles, Would you please tell us which card you used ?

A: Dear customer, We have reset the password for you and have emailed you the new password.

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

A: Dear Erin Quattlebaum, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Dianne Bridger, We would like to tell you that we can make multifocal lenses.

A: Dear Susan McGee, Would you please tell us which pair you want to delete ?

A: Dear Kimi Gray, Ok, we have corrected it for you.

A: Dear Andrea Alfaro, We are sorry to tell you that we can not make the frame#Kaya 8660 silver with your correct PD value, would you please choose other smaller frame ?

A: Dear Erica King, We would like to tell you that we have corrected it for you

A: Dear Erica King, We would like to tell you that we have corrected it for you

A: Dear Matthew Tanouye, Sorry, do you mean that only clip-ons have problems ?

A: Dear Benjamin Sanchez, We would like to tell you that we have corrected it for you

A: Dear Petra Bothe, We would like to tell you that we will ship your glasses out tomorrow.

A: Dear Christina Flores, Ok, we have corrected it for you.

A: Dear Trish Hoskin, we would like to tell you that we have emailed you receipts.

A: Dear RABECCA, We have reset the password for you and it is 123456, please try again on our website. We have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335667907&requester=WT/trackdetails

A: Dear Elizabeth Hudson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Christina Flores, We would like to tell you that we will ship your order out next week. And do you log in your email account: xtflowers@yahoo.com ?

A: Dear Alexis Scruggs, Thanks for your understanding. We would like to tell you that we have changed cyl value from positive to negative. We will process your order immediately.

A: Dear Cindy Rosales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Hairston Valeria, We would like to tell you that you can use points in your points mall.

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01045078676609

A: Dear Ashley Hedberg, We are sorry to hear that,would you please tell us which pairs don\'t fit you ?