Consulting Servive Center

A: Dear Jessica Bicknell, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We are sorry to tell you that we don\'t offer polycarbonate lenses.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Nikolai McGee, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

A: Dear Cruz Delmazo, We are sorry to hear that, would you please tell us whether you can see something far away from you clearly when you wear this pair of glasses ?

A: Dear Dani Taylor, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. But concerning your case, we can refund you $5, would you please tell us whether you can accept it ?

A: Dear MARGARITA, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear MARGARITA, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Nikki Stalker, We would like to tell you that we will ship your order out tomorrow.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Meaghan Long, We are sorry for the delay, we will ship your order out this week.

A: Dear LORI VALCARCEL, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Lisa Chambers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kathleen Elza, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 8:49 am on April 6, 2026 in HAGERSTOWN, IN 47346. Do you check your mailbox ?

A: Dear Azura Thayer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Marisabel Ruiz, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:53 pm on April 1, 2026 in ISABELA, PR 00662. Do you check your mailbox ? And do you still need us to remake glasses ?

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on April 6, 2026 at 5:52 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Ariel Younger, We can change the order for you, are you sure that you want to cancel your order ?

A: Dear customer, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Rhoda Jones, Do you log in your account ?

A: Dear Jamie Czekalski, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear Sherry Oliver, We need to confirm the prescription with you since the Rxs of two pairs are similar. Are two pairs for different persons ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we also need to confim PD value with you. Would you please tell us your correct PD value ? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Huggins Crystal, We have checked your order and we are sorry to tell you that the zip code in the order is incorrect. You filled 72014 in the order, we have corrected it now. When we receive your package, we will redeliver it to you.

A: Dear Lizzy RODRIGUEZ, Thank you for reaching out and letting us know about your concern with the lenses. We’re sorry to hear you suspect the lenses aren’t polarized, and we’d like to help you verify this with a simple at-home test. To check if your lenses are polarized, please try this quick method: Find a reflective, flat surface (like a phone screen, a pair of known polarized sunglasses, or a car windshield). Put on your new sunglasses and look at the surface. Slowly rotate your head (and the sunglasses) 90 degrees, while keeping your eyes focused on the same spot. If the lenses are polarized, you’ll notice the reflection on the surface darkens significantly or becomes completely black as you rotate. If the lenses are only tinted, the brightness of the reflection will stay consistent no matter how you turn them. If you still believe the lenses are not polarized after testing, please share photos or a short video showing the test results. We appreciate your patience as we resolve this!

A: Dear customer, Ok, thanks for your support, we will note it for you.

A: Dear Sebastian Weathersby, We would like to tell you that you can buy some nose pads.

A: Dear Jennifer Miller,we would like to tell you that you can send the photo to our email address: service@mail-wherelight.com

A: Dear Amarilis Montanez, We are sorry to hear that,would you please tell us the reason why you want to return glasses ?

A: Dear Nicole, We can change the Rx for you, but we need to charge you the processing fee $3.95 , because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Nicole, We can change the Rx for you, but we need to charge you the processing fee $3.95 , because your order is being processed now, would you please tell us whether you can accept it ?