Buy Prescription Glasses Online at Affordable Prices

lauraalcoholic Time: 2026-03-31 07:44

Q: I ordered glasses on February 27, 2026 (Order #80226271828098). After waiting more than a month with no updates, I checked the status today and discovered the order had been canceled?without any notice or explanation. This is unacceptable. You took my payment, held it for weeks, refunded it without communication, and left me without the product I paid for. Customers deserve transparency and basic respect. I expect a prompt explanation for why my order was canceled and why I was never contacted. This experience raises serious concerns about how you conduct business.

A: Dear customer,We are sorry to tell you that we can not make 0.25 prism values.We sent many emails to asked you about this, but you don\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money

crazyratlady Time: 2026-03-30 19:36

Q: I have just placed an order for one pair of reading glasses and 2 pairs of distance sun glasses. I just want to confirm that that is what I have ordered please. My order number is 20326301933077. I look forward to hearing from you soon. Many thanks.

A: Dear customer, We find that there are add values in your original Rx, are you sure that you want to order one pair of single vision reading glasses and two pairs of single vision distance glasses ?

demonessryoko Marian Time: 2026-03-30 16:54

Q: I recieved my glasses and they are all beautiful , but I wore one and broke instantly couldnt use it, is there something I can do? Get a replacement or anything?

A: Dear Marian, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Teagan Dennis Time: 2026-03-30 12:57

Q: Order# 20226231423366 I want a FULL REFUND. I was sent un-sanded(!) 3d printed garbage. My order total was 139.66 usd. I want that in FULL, I would never have ordered knowing I was receiving 3d printed trash. Ive ordered plenty of times before and received proper real glasses. I feel scammed honestly you should remove these frames entirely from your site. I want a FULL REFUND. I have no interest in keeping or wearing these, I will be perfectly happy to send this trash back if you provide a shipping label. Your website says 30day return warranty. thankyou.

A: Dear customer, We asked our manager and he said that we can refund you $100 and you don\'t need to return glasses to us this time. Is that ok ?

Marisabel Ruiz Time: 2026-03-30 12:21

Q: Hola qué tiempo debo esperar aproximadamente para tener un número de rastreo d mi orden?

A: Dear Marisabel Ruiz, We would like to tell you that you can log in your account, find the original order, then you can click \"View order\", then you can check the details of the order directly. Or when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

directorachernow Time: 2026-03-30 11:44

Q: Order 80326301135089. It’s apparently shipping to the wrong address.

A: Dear Addison Chernow, Would you please tell us your correct address so that we can correct it for you ?

chayanroldan Time: 2026-03-30 10:33

Q: Monturas Midiun

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Stephanie Soucy Time: 2026-03-30 09:59

Q: One of my glasses sent has blurry vision and the prescription doesn’t seem right?q

A: Dear Stephanie Soucy, We are sorry to hear that,would you please tell us which pair has problems ?

Stacy Meyer Time: 2026-03-30 08:36

Q: What are e line bifocals

A: Dear Stacy Meyer, The E-Line, or Executive bifocal, is recognized by its prominent horizontal line that runs across the entire width of the lens. The entire area below this line is dedicated to near vision, providing the largest possible reading area of any bifocal type. This full-width design completely eliminates \"image jump,\" offering a seamless transition for tasks like reading across a wide page. The trade-off is a more visible line and lenses that are typically thicker and heavier. Ideal for: Users who require a vast, unrestricted field of view for extensive near-vision work and prefer stability over cosmetics. Our 1.61 index bifocal with line lenses are typically made as flat-top bifocals by default.

Nadia Simmons Time: 2026-03-29 17:44

Q: I sent a message regarding order ending in 6336. There’s two different prescriptions on the glasses. I need all glasses to have the 2026 Thomas eye group prescription.

A: Dear Nadia Simmons, We would like to tell you that we have corrected it for you

barb Bechtel Time: 2026-03-29 17:07

Q: My two pair most recently received sucked I had to get the pink ones adjusted and the prescription is wrong on the blue pair I want the blue pair made correctly or I will get PayPal involved refund me 50% or the order not the the insulting 35$ or send the correct prescription in the same frame you have photos from my optometrist

A: Dear Barb Bechtel, Please don\'t worry, we will remake glasses for you. In order to find the cause, would you please answer us some questions? 1.And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Katiria Alomar Time: 2026-03-29 15:47

Q: Me ha parecido muy lento creo q ha tardado mucho el proceso d rastreo

A: Dear Katiria Alomar, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Palms,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

john trombetti Time: 2026-03-29 10:55

Q: I was trying to buy the frame "BERNIE" in turquoise, and MEDIUM, but it seems you only have large. I would buy those frames right now if you have them. And I will order them with lenses IF you do glass, not plastic, as I only want glass, but I love your frames.

A: Dear customer, We are sorry to tell you that BERNIE only has one size, sorry for this. And our lenses are made of resin

Darrell Snyder Time: 2026-03-29 04:33

Q: Frame for Amanda color Grey was broken when I received them.

A: Dear Darrell Snyder, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ilona Geary Time: 2026-03-29 04:08

Q: ORDER NO. 80326181152469 My glasses were packed on 3/24 and a label created. However as of today UPS has still not received the package from you as stated on UPS tracking site. Please advise. Thank you.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Helen Butler Time: 2026-03-28 18:24

Q: I cashed in 800 points for a $10 coupon, but then I used a different coupon. Can I please get my points restored for future use? I will not be able to use the coupon by expiration date in April. I just put in two orders for almost $150 combined. thank you so much, I have loved every order and your customer service has always been so helpful.

A: Dear Helen Butler, Ok, we will return points to your account.

Patricia Time: 2026-03-28 17:08

Q: I need to return my Oder received

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

shisha524 Time: 2026-03-28 17:08

Q: Glasses received and I cannot see.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

Sosanna Folz Time: 2026-03-28 15:26

Q: I have just noticed that the "Darlene" frames I received are not the same as pictured. I had ordered these in clear because I love them so much in green, which I get compliments on all the time. These I don't like as much and now after looking closely at them, they aren't the same shape - the glasses I received also have silver hinges, and not gold, as pictured in the description. Did the frame change from my last order?

A: Dear customer, We are sorry to hear that. For 28033,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? For 0093 and Darlene, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Greta Landowski Time: 2026-03-28 13:05

Q: Good afternoon! I ordered my glasses on the 7th of March. As I know it takes time for fitting and cutting lenses, it has been in checking for 2 weeks, if not longer. It's not my first time ordering online, but at this time in the process, they should be shipping out by now. Especially since i paid for express shipping, I'd appreciate an update, please. Thank you

A: Dear Greta Landowski, We asked our factory and they said that there is a little flaw on the frame#Ailsa,they need to change a new frame, but this frame was out of stock temporarily. So your order is delayed, we will ship your order out tomorrow.

Sosanna Folz Time: 2026-03-28 12:19

Q: Hi - Glasses are adorable, but I am unable to wear the Slimmer (28033) - the progressive reading/near portion of the lenses are way too high - everything is blurry unless I tip my head far down. Also, my daughter's Legendary (0093) broke the first day she wore them - the star dangle snapped off - it appears to have been welded from the star to the chain, which is where it snapped. Your help resolving these issues is appreciated. Thanks!

A: Dear customer, We are sorry to hear that. For 28033,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? For 0093 and Darlene, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Pammie Alvarez Time: 2026-03-28 12:16

Q: Is the $1 flash sale a different app? When I click on the instructions, the options/steps are not available to me. I have the “regular” WhereLight app.

A: Dear Pammie Alvarez, You can click this link: https://www.wherelight.com/pwa&mtm_campaign=pwa

chayanroldan Time: 2026-03-28 12:10

Q: Monturas Mediun

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Robert L Anderson Time: 2026-03-28 09:59

Q: Good morning. I bought a pair of progressive glasses from your company about a month ago. The prescription on the right lense is off and that was verified by a separate optometrist. The PD is wrong as well. The transition segment height is too high for the size of the lenses. I would like to return the item and would like to know how to do it. I have the original packaging. I look forward to hearing from you. Respectfully, Robert L Anderson

A: Dear Robert L Anderson, We are sorry to hear that,could you please provide a photo of the prescription from your optometrist showing the values of the glasses we made?

Marcus Owens Time: 2026-03-28 05:19

Q: What’s the processing time and shipping time currently? Specifically for my order. I wanna know when to start looking.

A: Dear Marcus Owens, We would like to tell you that we will ship your order out next week. We would like to tell you that you can log in your account, find the order, then you can click \"View order\", then you can check the details of the order directly.

Cnlawing Chelsea Time: 2026-03-28 04:35

Q: It says it was shipped 4 days ago but it still hasn't really shipped. I did pay for advanced delivery.

A: Dear Cnlawing Chelsea, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Kimberly Time: 2026-03-27 19:42

Q: I’m trying to order glasses but it won’t let me enter my correct PD

A: Dear Kimberly, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Patrick Juell Time: 2026-03-27 16:37

Q: The area the is in focus is very high in the glasses, and I have to tilt my head down to see far away, also the area in focus is so very small. Is this because I did progressive from far away down to reading distance? Would it be better have the prosessive lenses from distance to computer and no farther? I've gotten 3 sets of back to back glasses from you over the years, and these seems to be the worse I've gotten. I even did the most expensive lenses this time. Please help. Thanks, Patrick Juell

A: Dear Patrick Juell, We are sorry to hear that,would you please tell us which pair has problems ?

leahsaturn16 Time: 2026-03-27 14:09

Q: Hi my glasses came in the wrong color! The frames are silver not gold. I am really disappointed after waiting a long time in the mail to be all the wrong color. I ordered gold and the package says gold but the frames aren’t like the ones I bought previously in the same style and color- they are silver. I feel like I was scammed.

A: Dear customer, We are sorry to hear that, would you please tell us your order number first ?

Teagan Dennis Time: 2026-03-27 12:56

Q: Order# 20226231423366 I want a refund, I have been ordering form here for years and never got such trash. I would NEVER have bought these glasses knowing they were 3d printed. 100$ for a unsanded fragile 3d print??? what what what????? What happened to the good glasses you used to sell? I want a full refund I feel literally scammed. these glasses feel like a razor blade on my face. If you want your company not to go under you should not be selling 3d print glasses temu style. REFUND PLEASE.

A: Dear Teagan Dennis, We are sorry to hear that,concerning your case, we can refund you money $30 and you don\'t need to return glasses. Would you please tell us whether you can accept it ?

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