Consulting Servive Center

A: Dear Ana, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which pair has problems?

A: Dear Erica, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +4.00.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Crystal Martin, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

A: Dear Wanda Smith, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +2.25.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Cara Carr，we can make the prism and you can choose the prism when you fill the prescription.

A: Dear Nica Lovett, please don\'t worry.Would you please take a photo of your original prescription and attach it in the email? We will change it for you.

A: Dear Kim DeVitto, we would like to tell you that you still have an order#81908270807482 which is the same as the order you cancelled. You can find this order in your account. And you can pay the money.

A: Dear Tina king, we are sorry to tell you that the frame#Zulu in black will not come back in stock.

A: Dear Morgan， we would like to tell you that you can choose different colors of this frame ,then leave a note in the Additional Note, tell us which color you want. Then we will change it for you.

A: Dear NANCY RAKNESS,we are sorry for the inconvenience brought to you. We will contact our technicians to fix this.

A: Dear EdieCole Steward, we are sorry for the delay.We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Celina Anderson， We have checked your order and we would like to tell you that your order is to be finished. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Janie Edwards, Would you please send us a photo of your prescription ? We will help you, please don\'t worry.

A: Dear Stacey Oden， Please don\'t worry, your order is in processing now. After we ship it, we will send you a tracking number.

A: Dear Jasmine Taylor,If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Daisy Boyce, we would like to tell you that if you choose frame only, we will send you a frame with clear non-prescription lenses.

A: Dear Linda Creech, Please don\'t worry. We will try our best to help you, please do not worry. We have checked your tracking information and your package is on the way to the next destination. When it arrives in the next destination, the post office will update the information.

A: Dear Debra Lewis, do you mean that you didn\'t receive the order#2180705201318 which you ordered on 07/05/2018 or you mean that you didn\'t receive the order#81907241915584 which you ordered on 07/24/2019 ?

A: Dear Susan, would you please tell us which frame you guessed correctly ?

A: Dear Linda Creech, Please don\'t worry. We will try our best to help you, please do not worry. We have checked your tracking information and your package is on the way to the next destination. When it arrives in the next destination, the post office will update the information.

A: Dear Shirley Croley, we are sorry for the delay. We have checked your order and your order is finished. We will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Robin Curtis, we would like to tell you that your order has been shipped out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40445991326&requester=WT/trackdetails You will receive it within 3-7 business days.

A: Dear Belinda, we would like to tell you that you can choose different color of the same frame and leave a note in the Additional Note , then tell us the correct color. We will change it for you.

A: Dear Christina Fernandez, please don\'t worry. Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

A: Dear Christina Fernandez, please don\'t worry. Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

A: Dear Pauline Royster, thank you so much.

A: Dear Linda, we would like to tell you that the process time is Lens Type Process Time Single-Vision - Regular RX. 3 business days Single-Vision - Strong RX. 5 - 7 business days MultiFocal(progressive) 5 - 7 business days Prescription Sunglasses 5 - 7 business days The shipping time of Economy Delivery is 10-17 business days. The shipping time of Business Express Time is 3-7 business days.

A: Dear MarQueta Holmes, we are sorry for the dealy. We have checked your order and we would like to tell you that your order is to be finished. We will ship your order next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.