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Patricia Kearney Time: 2019-11-18 08:52

Q: Under the cyl for OD the script states “sph” I also have one eye that is near sighted and one eye that is far sighted after cataract surgery. Can we amend the prescription according to the photo I uploaded instead of filling out the information? It isn’t accepting the prescription I’m entering.

A: Dear Patricia Kearney，we would like to tell you that it\'s just a tip. You can ignore this tip.

LG Time: 2019-11-17 11:47

Q: Hi, I’m unable to select a value for PD on your prescription page!

A: Dear LG, we are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.

LadietraPerkins Time: 2019-11-17 06:10

Q: Looks like my order was cancelled by mistake. I didn't want to cancel my order. I want my glasses, will you please check to make sure my order is being processed?? I'm very confused, as to why i seen two different Order ID NUMBER'S. I WAS TRYING TO CANCEL ONE SO I WOULDN'T BE CHARGED FOR BOTH ORDERS. *Order Number: 81911160833516 *Order Id: 81911151807565 Please help me continue with my order

A: Dear Ladietra Perkins, we would like to tell you that you have cancelled the order#81911151807565 and the order#81911160833516 is being processed now.

DestinyPhaneuf Time: 2019-11-16 17:54

Q: Hey i saw a pair of aviators with gems all along the rims and i thought it was from you guys but i cant find it. Do you have those? Also i saw cow printed glasses from you guys, i want them sooooo bad if you could link me

A: Dear Destiny Phaneuf, would you please take a screenshot of the frame ? We will check it for you.

Ilena Almonte Time: 2019-11-16 10:08

Q: Do you make readers?

A: Dear Ilena Almonte, we would like to tell you that we made readers. You can choose single vision reading lenses and fill your sph.

TaraBlake Time: 2019-11-16 08:25

Q: I'm very unsatisfied with my most recent order. They don't fit properly, the color is not like the image i chose and there is some sort of mark on the left lens right in my vision. I tried using the lens cloth & the mark did not change.

A: Dear Tara Blake,we are sorry to hear that, please don\'t worry. We will try our best to help you. Are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Tonya Adlee Time: 2019-11-16 08:01

Q: I am looking for a particular pair of glasses that a customer purchased, could you please help me!

A: Dear Tonya Adlee, would you please take a screenshot of the frame ? We will check it for you.

JazzelCreech Time: 2019-11-15 20:19

Q: The glasses I want to buy has a PD range of 60 -80 and when I type in my prescription with the PD range of 60 it says my PD is to small for the lenses

A: Dear Jazzel Creech, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. Please choose other smaller frame.

Mrs fiona hunkin Time: 2019-11-15 09:42

Q: Will not allow me to enter pd?

A: Dear Mrs Fiona Funkin, we are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.

Fiona hunkin Time: 2019-11-15 09:27

Q: Cant get rid of first prescription that isn’t correct?

A: Dear Fiona hunkin, we would like to tell you that we have removed it for you.

Shayla Phillips Time: 2019-11-14 17:47

Q: I'm trying to send my prescription but asking for the PD value I don't have that

A: Dear Shayla Phillips, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

okatwalk@gmail.com Time: 2019-11-14 15:22

Q: Can non prescription glasses be order in photo transition in other words I want to order no rd but would like them to transition to sunglasses when outdoors

A: Dear customer, we would like to tell you that you can choose single vision lenses and fill 0 in sph. Then you can choose photochromic brown or photochromic grey in lens tint if you want to choose transition.

TINAMEREDITH Time: 2019-11-14 11:56

Q: 2191030210017 Received order, but received Gold but I ordered pink. How can we fix this?

A: Dear TINA MEREDITH, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please take a photo of the glasses to show us the problem first?

Stephanie Alanis Time: 2019-11-14 00:04

Q: Order # 81911111004421 I wanted to know the status of my order please

A: Dear Stephanie Alanis, we would like to tell you that we will make single vision and blue light protection glasses for you.

AudraJones Time: 2019-11-13 20:17

Q: 81911051829109 My tracking I formation has not been updated . It says a label has been created but there is no more information available and this was created on 11/11/2019.

A: Dear Audra Jones, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

LatishaHaynes Time: 2019-11-13 19:52

Q: Why is it I cant contact anyone about my order...emails dont go through...

A: Dear Latisha Haynes, what can we do for you ?

DahliaGomez Time: 2019-11-13 16:17

Q: It won't let me puy PD value of 54 for my prescription... How do I do it? Or is it not an option for the style I want if I cannot select it?

A: Dear Dahlia Gomez, we are sorry to tell you that if you can not choose your PD, please choose other smaller frame. So sorry for this.

JenniferHicks Time: 2019-11-13 14:34

Q: Hello I am trying to purchase the FARRAH SN: A-7051 frames with non prescription lenses. I want to add Blue light protection but I can't seem to do that. Can you help? Thanks, Jennifer

A: Dear Jennifer Hicks, we would like to tell you that you can choose bluelight protecttion lenses and fill 0 in sph.

JoannaWithers Time: 2019-11-13 12:53

Q: I’m trying to oreder glasses. It keeps asking me what kind of polarizing I want. They aren’t sunglasses. Will the polarizing effect the look of the lens?

A: Dear Joanna Withers, We would like to tell you that if you don\'t want the polarized lenses, you can choose lens tint.

CaseyMiller Time: 2019-11-13 05:28

Q: Hey there! I ordered 3 pairs of glasses and 1 broke in half. I loved them so much, is there anything that I can do about this?

A: Dear Casey Miller, we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

christopherMelugin Time: 2019-11-12 17:35

Q: My picture keeps getting uploaded upside down. How do I get it to upload the right side up?

A: Dear Christopher Melugin, We would like to tell you that you can send the picture to us. We will upload it for you.

TINAMEREDITH Time: 2019-11-12 14:10

Q: Order number: 2191030210017 The tracking number you sent me has not moved since Nov 7th. 9400115902368877272418 Do you know what happened?

A: Dear TINA MEREDITH, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

JillWilliams Time: 2019-11-12 13:16

Q: Do your PD tell you the size of your glasses such as S,M,L

A: Dear Jill Williams,we are sorry to tell you that the PD can not distinguish the size of the frame.

StevePowell Time: 2019-11-12 11:59

Q: The promo for 50% off second pair is not allowing me to apply to my purchase. Please assist.

A: Dear Steve Powell, we are sorry to tell you that if you choose the discounted frame, you can not use the 50% off discount.

SophiaBryson Time: 2019-11-12 06:07

Q: I just purchased two pair of glasses. On the red pair the lenses are very loose. Can I get a replacement pair of glasses with my edges polishes a rolled.

A: Dear Sophia Bryson, we are sorry to hear that, please don\'t worry。 We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

KazaanHarwell Time: 2019-11-12 03:02

Q: I have been getting messages from Wherelight saying they need to contact me about my Perscription and to check my email. My email address is correct, still I’m not receiving any emails from Wherelight to address the prescription issue. What should I do now?

A: Dear Kazaan Harwell, We need to confirm the prescription with you. Would you please take a photo of your original prescription and attach it in the email so that we can check it for you ?

Mags Time: 2019-11-11 18:01

Q: I got an email that said my payment didn't go through but the payment was taken out of my checking account. I can't find a number to call.

A: Dear Mags, We are sorry for the inconvenience brought to you. We have received your money and your order is being processed now.

KimAlbertson Time: 2019-11-11 16:09

Q: How do I know which size, as far as which face size they are suggested for?

A: Dear Kim Albertson, we would like to tell you that you can measure the size of your previous eyeglasses and compare the size of your previous eyeglasses with the size of the frame on our website. The size of each frame is marked on our webiste.

GiovannaSaldana Time: 2019-11-11 13:49

Q: What's the difference between the Anti-scratch / anti-glare coating and the Premium? What's better about the premium coating? I can't find any information about it on your site?

A: Dear Giovanna Saldana, We would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

MichelleSmith Time: 2019-11-11 13:05

Q: This is my first time on the site and ordering. I am not unable to enter my prescription info. The drop-down box does not list anything. How do I get started?

A: Dear Michelle Smith, would you please take a photo of your origianl prescription and attach it in the email ?

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