Consulting Servive Center

A: Dear Leah Mathis, we are sorry to tell you that the shape of this frame is very special. So we can not process this frame with prescription lenses. So sorry for this.

A: Dear Isa Medina, we would like to tell you that you can tell us the address you want to change to. We will change it for you.

A: Dear Yolonda Wallace, would you please tell us your correct address ? We will change it for you.

A: Dear Isa Medina, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Jackie Lenssen, we are sorry to tell you that some frames on our website are very big. So these frames can only be processed with big PD. Sorry for the inconvenience brought to you. Please choose other smaller frame.

A: Dear Jessica, we would like to tell you that we have made changes to your order and you can check the previous email.

A: Dear TINA MEREDITH,we would like to tell you that the color is incarnadine pink color.

A: Dear Tara Jenne, would you please tell us the order number ? We will check it for you.

A: Dear Shirlette Moore, would you please describe your problems in detail ?

A: Dear Rabah Khatoon, would you describe your problems in detail ? We will try our best to help you.

A: Dear Katie McMahon, if you can not choose your PD, please choose other smaller frame.

A: Dear Stephanie Phelps, Please don\'t worry. Would you please tell us your new address ? We will change it for you.

A: Dear Kaz Turpen, we would like to tell you that you can choose the second coating.

A: Dear Darshea Allen, please don\'t worry. We would like to tell your order is being processed now. Would you please log in your account and take a screenshot of \"My Order\" ?

A: Dear Briana Cramer, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 56. Please choose other smaller frame. Thanks for your patience.

A: Dear Sara Snow, we would like to tell you that log in your account. Then you can find this order in \"My Order\".

A: Dear Angela Wiman, we would like to tell you that the third one consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

A: Dear Jill Dyer, we would like to tell you that you can send the picture to our email address :service@mail-wherelight.com

A: Dear Larena Belford, we would like to tell you that we have transition lenses. You can choose photochromic grey or photochromic brown in the lens tint.

A: Dear Abigail McCool, we would like to tell you that it\'s a light pink color.

A: Dear Roxane CAlbrecht, would you please tell us which frame you want to buy ?

A: Dear Denerika, we would like to tell you that we have trasintion lenses. You can choose photochromic grey or photochromic brown in the lens tint.

A: Dear Hebert Mireille, we would like to tell you that you can choose single vision reading eyeglasses and fill your sph.

A: Dear Sheila Abrea, do you wear the bifocal or progressive before ? If you don\'t wear these before, we don\'t suggest you to buy these on the website.

A: Dear Keonne Sullivan-Johnson, we would like to tell you that you already have an account and the account number is keonnes@hotmail.com . And about the other question, we would like to tell you that you can click have two PDs.

A: Dear Liza beth, we found that you cancelled the order by yourself. We will refund you the money immediately.

A: Dear Kathryn Russell, please don\'t worry. Would you please take a screenshot of it ? And would you please tell us which frame you want to try on ?

A: Dear Kendall, We would like to tell you that if there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps:  1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Kamila,we are sorry to tell you that this frame is discontinued.

A: Dear Jill Dyer, please don\'t worry. Would you please take a sceenshot of the Paypal ? We will check it for you.