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Consulting Servive Center

Danielle    Time: 2018-03-27 06:05
Q: I bought glasses a couple of weeks ago. One pair broke the first or second day when I wrapped the provided cleaning cloth around the lens and TOUCHED then to clean of smudges. The other pair fell on my wood floor from about a foot/foot and a half and again BROKE. Both broke in the SAME EXACT place. This isn't coincidence.The glasses on my face from Zenni have been THROWN my my 6 year old and they are fine. I am beyond livid.
A: Dear customer, please send the picture of your glasses to us by email. We will solve the problem when we check the picture. Hope your reply.
Kim    Time: 2018-03-26 16:04
Q: I received my glasses on March 23rd, 2018. I cannot see anything, with my glasses on, everything is a blur. How do I send them back
A: Dear customer, I\'m sorry to hear that. Please send the picture of the RX to us by email, we need check the prescription first. Hope you reply.
BrigidIvory    Time: 2018-03-26 12:33
Q: iam trying to enter the coupon code i just recieved with my glasses today and it says its already been used
A: Dear customer, please tell us the coupon which you used by email. We will check the status of the coupon.
KimberlyErby    Time: 2018-03-26 10:33
Q: The glasses that I ordered should be non-prescription lenses please
A: Dear customer, we will make non-prescription lenses for you.
Sandra    Time: 2018-03-26 08:49
Q: I have a coupon and want to order a pair of glasses. The coupon exceeded the cost of the glasses, Would I get to keep the balance of the coupon?
A: Dear customer, I\'m sorry that you can\'t order when the coupon is exceeded the fee of the order. You can buy some other products to exceed the coupon.
VeraSalis    Time: 2018-03-26 07:11
Q: Hello. I am trying to enter my physical mailing address and am having trouble locating that section. I recently ordered from you and the address was an email address. please tell me where to update my mailing address. thank you
A: Dear customer, we have checked your order and find that your glasses have delivered. Please check it again. Please tell us your correct address and we will change it for you.
mary    Time: 2018-03-25 20:12
Q: can you tell me what color 7301 is? it looks black but says it is color?
A: Dear customer, the color means that the surface of the frame is black, but the leg of the frame is brown. So it is called other.
TinaDenson    Time: 2018-03-25 18:41
Q: How do I pick which type of lens I want
A: Dear customer, you can ask your eye doctor to get the type of the lens which you need.
chelseawaite    Time: 2018-03-25 12:32
Q: hi my order number is 2180315165607. I paid the extra 18.00 dollars for the fast shipping and its been over a week since Ive ordered them and have not received an email on the status of them. Have they been shipped? if so, what is the tracking number?
A: Dear customer, I\'m sorry. The extra fee is just the shipping fee. We will ship out it this week. Don\'t worry.
JEWELLMcCLELLAN    Time: 2018-03-25 11:03
Q: Is the try on service available on all frames? I have only had the option once.
A: Dear customer, not all the frame have \"TRY ON\". I\'m sorry.
Natasha    Time: 2018-03-24 22:52
Q: hi! i uploaded my photo and was wondering when my $5 coupon code would arrive? ty
A: Dear customer, we have sent you email, please check it.
AntoinetteSwann    Time: 2018-03-24 16:23
Q: Hello, Do you have any pictures of someone wearing Izabella that you can share?
A: Dear customer, I\'m sorry. There are not customer show about this frame.
Shirley    Time: 2018-03-24 14:10
Q: Can someone please tell me why only one pair of the glasses that I purchase show confirmation.
A: Dear customer, we have send the email to let you confirm the glasses, but just one glass is sold out. We will ship out your glasses today.
Tash    Time: 2018-03-24 12:25
Q: I’ve just placed an order 81803241158029 and realised I’ve input the CYLs the wrong way round for both pairs? Would you be able to amend the order to the correct prescription: Left SPH2.50 CYL 1.00. Axis 90 Right SPH 2.25 CYL 1.25 Axis 75 Pd 63
A: Dear customer, your RX on this order are different. please confirm the \"-\" or \"+\" about your prescription. If you can\'t read the prescription, you can send the picture of your prescription to us by email. Hope your reply.
SARAHHAWKINS    Time: 2018-03-23 21:40
Q: i ordered a pair of glasses on 3/12/18 I never got a confirmation email. but I got charged for the glasses. 27.85. I have not received them either. I am not sure if I created an account to order them. the address they would have ben shipped to would be Sarah Hawkins 571 24th ave Longview Wa, 98632. can someone look into that for me.
A: Dear customer, we find that you write your wrong mailbox. We have checked your order and find that your glasses are delivered.
MiaFranklin    Time: 2018-03-23 18:38
Q: Hello I have not gotten my glasses as of yet can you tell me where they are at please and thank you.....
A: Dear customer, we have checked your order. Your item departed our USPS facility in SPRINGFIELD MA NETWORK DISTRIBUTION CENTER on March 25, 2018 at 1:15 am.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882686669220
StephanieFigueroa    Time: 2018-03-23 11:29
Q: I wished to verify if the premium coating includes the anti-scratch and glare. Thanks in advance, Stephanie Figueroa
A: Dear customer, yes, it contained. Do you need to change the anti-scratch and glare to premium coating?
Sandra    Time: 2018-03-23 10:59
Q: I was about to place an order and was using a coupon but didn't place the order. Now I have a new order and trying to use the coupon but it tells me I already used the coupon. What can I do?
A: Dear customer, we have changed the status of the coupon. You can use the coupon again.
Sandra    Time: 2018-03-23 09:46
Q: Can I buy the frame 'Pen' Sku# 31182 and have my personal optometrist do the prescription?
A: Dear customer, yes , but the frame \"Pen\" just can provide the single vision lenses.
TruRaven    Time: 2018-03-23 03:59
Q: I have not yet received my glasses & the tracking doesn’t work the order number is LZ129922525CN please advice on why this is & can you tell me when my glasses will arrive please
A: Dear customer, logistics may not be updated. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
CynthiaHalse    Time: 2018-03-22 08:51
Q: I put in wrong prescription For order 2180322083332 It needs to be OD: -4.00 OS: -4.75 PD: 55 Please confirm correction can be made for order
A: Dear customer, we have changed your RX, please check it again.
KimPerrault    Time: 2018-03-21 19:46
Q: Do you do prisms for Progressive lenses?
A: Dear customer, you can send a picture of your RX to us by email. We need to check that we can do the lenses or not.
Gabengu    Time: 2018-03-21 19:09
Q: for sunglasses, when it says tint, does that provide any protection from the sun?
A: Dear customer, all of our sunglasses which are except \"Frame only\" can provide anti ultraviolet radiation
AmberSwortfiguer    Time: 2018-03-21 12:57
Q: Order number: 2180306152055 Where is my order? It has been in pre-shipment since 3-12 and I am just checking on it. Thank you, Amber
A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
MartinaGousha    Time: 2018-03-21 12:55
Q: Hello, I am unable to focus with the glasses you recently sent. They are progressive lenses and the distance part works just fine but upon close-up I am unable to see. Everything is blurred.
A: Dear customer, please send a picture of your RX to us by email, we need compare your prescription first.
ZanitaJohnson    Time: 2018-03-21 11:42
Q: My delivery date on both glasses is 3/16/2018. I pad an extra 6 dollars for a service that was not provided AND you are unable to give me a date when my merchandise will arrive. I have tracked the glasses with the tracking number and glasses have been stuck in Katy, Texas for 4 days. Please resolve this issue.
A: Dear customer, your glasses have arrived in USA. The logistics information will be updated quickly
gertrudisascencio    Time: 2018-03-21 10:23
Q: i looking for my glases progressive -anti-reflective -sun recommended Rx same as primary
A: Dear customer, we don\'t understand you clearly. Please describe more clearly.
JuliePelletier    Time: 2018-03-21 06:52
Q: J'ai commandé une paire de lunettes j'ai payer pour des verres teintés gris et il sont pas teintés il reste blanc j'aimerais savoir si vous pouvez me rembourser ou ma retourner une avec mes verres teintés ou un crédit je suis re?u une réponse svp merci
A: Dear customer, please send a picture to us which you put the glasses on sunshine. If it doesn\'t change color, we will remake it for you.
MaureenCalgie    Time: 2018-03-21 06:25
Q: I sent an email and still haven't rcvd a response I am unhappy with you guys my first order went great this second order not so great. can you tell me why they haven't been shipped out yet and I paid for expedited shipping!
A: Dear customer, your glasses have been shipped out. Today we will send you the tracking number.
EsmeraldaRamirez    Time: 2018-03-20 11:29
Q: I need to make a correction on my shipping address, 2180320111325 Order number. Correct shipping address is : 2115 J Street, Suite 201, sacramento CA 95816
A: Dear customer, we have changed your address, please check it again.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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