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Consulting Servive Center

Barbara    Time: 2018-04-23 14:27
Q: What is your return policy?
A: Dear customer, please check the detail on the website. http://www.wherelight.com/help.php/helpInfo-42.html
elenikorres    Time: 2018-04-23 12:54
Q: I cannot place an order I need help
A: Dear customer, what is wrong with you? Please tell us the detail.
Valerie    Time: 2018-04-23 09:19
Q: i need to use the add box but nothing happens, and i have 2 pd s one 59 and the other 56 but in the boxes they are only till 40 thanks
A: Dear customer, please check that your pd is the single one, but not on right and left eyes.
Liliana    Time: 2018-04-23 02:52
Q: Hi. I would like to order a couple of pairs of glasses however don't need the lenses as i'd like to do the lenses in my country. How can I order this as the website isn't letting me without giving you the prescription.
A: Dear customer, you just choose the \"Frame Only\".
TabithaMoe    Time: 2018-04-22 23:28
Q: I'm writing in regards to my order #81803211047376. I received my glasses and fell in love. However after trying to wear them for a week I cant get used to them. They are hurting my eyes. I brought them to my optician to see if something was off. The perscription was perfect but the Pd was way off.I set my Pd to 28/30 my glasses are 32/34. I want to order more glasses from this site, but I'm hesitant to because I cant wear these ones as they are right now. Is there anything you can do?
A: Dear customer, I\'m sorry for that. We can remake the glasses for you. Can you accept it?
AmberMadl    Time: 2018-04-22 17:19
Q: I'm writing you in regards to my order #2180407192727. I'm simply curious as to when I might expect my order to be filled and shipped? It has been 4-8 days since I ordered them and I'd like somewhat of a timeline as to when I can look forward to receiving them... Thank you for your time and attention in this matter. Sincerely, Amber Madl
A: Dear customer, I\'m sorry to let you wait so long. We will ship out them this week. Don\'t worry.
JudyKnox    Time: 2018-04-22 14:21
Q: Hello again, I am interested in a frame which is out of stock, and wondering if you will be restocking. Style name: Valerie Stock Number: SN-9721 Color: Red
A: Dear customer, the 9721 is already available. You can buy it now.
Catherine    Time: 2018-04-22 09:26
Q: Hello I made an account and received a confirmation email but when I try to log in, it gives the message "this user does not exist". I sent for a password change and received the email but I still cannot log in. Thanks for your help!
A: Dear customer, we have checked it for you and please check the email.
Alexis    Time: 2018-04-21 13:25
Q: I have -1.75 on my prescription! Im trying to order sunglasses but all i see is +1.75. What do i do? I only see + not -
A: Dear customer, please send us a screenshot to us, we will solve it for you.
oliviamontes    Time: 2018-04-21 13:02
Q: do you offer transition lenses?
A: Dear customer, yes ,we provide the transition lenses.
EuniceWallace    Time: 2018-04-21 11:15
Q: Regarding order # 2180330132617 Raven red glasses. I received them and they are very nice quality. Unfortunately they are so dark I can't see thru them. I want to reorder, but still want a sun glass but a little less dark. Can you help me with this matter?
A: Dear customer, the tint which you choose is so dark. If you need to change the color, you need to place a new order.
BarbaraKelton    Time: 2018-04-21 09:21
Q: Hey, I think I place an order the other day...but then my computer shut down on me...I don't want to re-order just in case it went thru. Is it possible for you to check for me ? I ordered the Royce model. Thanking in you advance. Barbara Kelton
A: Dear customer, if you place the order with the email : KVSBarbara@aol.com. We have checked for you. You don\'t place the order.
TamaraGaunt    Time: 2018-04-21 02:16
Q: Hi I have previously bought multifocal glasses from you with frame 'cat girl'. Cat Girl frame is no longer available. Is there another frame with the same shape lens? I have a new prescription but would like to continue to use my old frames and also but new frames. Best wishes Tamara
A: Dear customer, you choose the new frame like 97124,77042 with your new prescription.
JudyKnox    Time: 2018-04-20 15:24
Q: Will style number 9721 in red be restocked?
A: Dear customer, the 9721 is already available. You can buy it now.
mariavargas    Time: 2018-04-20 14:18
Q: I would like to buy just the frames for now is it possible?
A: Dear customer, yes, you just choose the \"Frame Only\".
Caitlin    Time: 2018-04-20 14:01
Q: To whom it may concern, when my order will be shipped... it has been a while and I paid for expedited shipping because I will be going out of town. Order ID is 2180416143039...
A: Dear customer, your glasses have been shipped out on 19th/4. You can check the shipping status at http://www.17track.net/en/track?nums=1ZX189650401838769
ShelleySkinner    Time: 2018-04-19 19:53
Q: Just ready to complete my order and am disappointed to see that you somehow hijacked my coupon! If you check your records you will see that I have not used this coupon. Failure to acknowledge this coupon will result in my departure from ordering from this company! Shelley “
A: Dear customer, we checked it for you and found that you had used your coupon on order: 2180305050426, you can check your order list and also you can pay for it.
TaraPittman    Time: 2018-04-19 19:37
Q: Hi, I was needing to get a receipt for order (81802242022523) for my flex spending account. Thank you, Tara
A: Dear customer, we will email you as soon as we finished it.
MelissaOlivera    Time: 2018-04-19 18:57
Q: Hi Please provide information regarding my order. was it shipped? 81803242108323 Thank you, Melissa Olivera melysa81@yahoo.com
A: Dear customer, we shipped out your package on 2/4/2018. The shipping number is LS936257802CN. You can check the shipping status at http://www.17track.net/en/track?nums=LS936257802CN Please connect us quickly if you don not receive your package in time, UPS within 3-10 business days, Standard Estimated Delivery within 30-45 business days. Thanks for your understanding and hope you have a happy shopping time.
KimberlyTaylor    Time: 2018-04-19 12:31
Q: Hello, Can u tell me when my order will be shipped? I paid for expedited shipping.
A: Dear customer, we checked for you, your glasses with Free Form lenses, it’s need to be designed, just for you can feel comfortable to wear , don’t worry, we will send it as soon as possible, thank you for your understanding.
renefhinds    Time: 2018-04-19 10:53
Q: how to upload my photo for try on
A: Dear customer, you can click the button \"try on\", then upload pictures step by step according to the hint.
Anjie    Time: 2018-04-18 15:41
Q: I just want reading glasses +4.00. I do not want a full prescription..is that possible?
A: Dear customer, yes, you just choose the sph to +4.00, when you fill in the prescription form.
DonnaWilliams    Time: 2018-04-18 08:41
Q: Hello, is it possible just to order the frames without the prescription.
A: Dear customer, yes, you just choose \"Frame Only\".
Shawne    Time: 2018-04-18 07:11
Q: Thank you, I did receive my glasses and I am happy with the results.
A: Dear customer, thank you for your order.
JudyKnox    Time: 2018-04-17 12:58
Q: My prescrption for axis reads: OD 058 and OS 110. What numbers should I choose on the order form?
A: Dear customer, we check your order and find that you have place an order before. You just choose 58 and 110.
Claire    Time: 2018-04-17 00:50
Q: I recently made this purchase, 2180412015510, and the transaction says 'not sent' or 'not posted' when I try to view progress. What does this mean? I paid regularly.
A: Dear customer, there is color tint on your glasses, so it will take more time.
KarenBrooks    Time: 2018-04-16 05:04
Q: how do i upload a photo to try on?
A: Dear customer, you click the button \"TRY ON\" on the product page.
Grace    Time: 2018-04-15 15:39
Q: My name is Grace Cortes I already purchase two beautiful glasses with PACKAGE I JUST want two purchase two more packe I purchase in rose and violet for me and mom may I PLEASE purchase two more red and black my email is cortes6332@yahooo.com cellphone #7873084157 thans
A: Dear customer, thank you for your love. you just place a new order.
Rosemary    Time: 2018-04-15 09:15
Q: where do I find the "try on" option. Is that only available for certain frames because I have yet to find the try on option.
A: Dear customer, I\'m sorry for that \"TRY ON\" is not available for all the products.
rosemary    Time: 2018-04-15 09:10
Q: I was unable to enter lens thickness, tint, etc. What am I doing wrong. Also is there an area to list stem length.
A: Dear customer, you just need to choose the lens thickness not enter. If you can\'t, please send the screenshot to us by email.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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