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Consulting Servive Center

Joy Broom     Time: 2025-10-25 17:52
Q: I have question
A: Dear customer, Please don\'t worry, it will come back in stock soon.
Joy Broom     Time: 2025-10-25 17:52
Q: I need reorder them black glass I had event in town and I just lost them can I reorder them I see it sold out
A: Dear customer, Please don\'t worry, it will come back in stock soon.
Rebecca Landers    Time: 2025-10-25 17:24
Q: can i get progressive lens
A: Dear Rebecca Landers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Rebecca Landers    Time: 2025-10-25 17:21
Q: Progressive lens?
A: Dear Rebecca Landers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Patterson Valerie    Time: 2025-10-25 17:13
Q: I need to change my vision for my glasses. My PD R:32.5/L:32.0 R:-5.00 L:-5.00 -0.75 0.75 120 5
A: Dear Patterson Valerie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Rochelle Soverall    Time: 2025-10-25 16:21
Q: Good day I placed an order yesterday but I would like to cancel it. It is Order #21025240557049, he person whom I was purchasing it for changed their mind about the order. Will I be getting a full refund if I cancel during the processing time or is there a penalty fee? Thank you for your understanding.
A: Dear Rochelle Soverall, Ok, we will cancel your order and refund you money.
Maureen Keough    Time: 2025-10-25 14:21
Q: Can you change the email address on my account please? My old email address is maureen@toofast.com, my new email address is mrnkeough@gmail.com.
A: Dear Maureen Keough, Ok, we\'ve corrected it for you.
Marcos Leon    Time: 2025-10-25 13:53
Q: My glasses haven’t arrived, because you guys forgot to put my apartment number on the UPSP code
A: Dear Marcos Leon, Would you please tell us your order number and complete address first ?
Maricruz Ruiz    Time: 2025-10-25 07:39
Q: It has been days and my packages still says usps is waiting for package
A: Dear Maricruz Ruiz, We would like to tell you your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011152045
Amber Swortfiguer    Time: 2025-10-24 15:18
Q: Change shipping address
A: Dear Amber Swortfiguer, Would you please tell us your correct address so that we can correct it for you ?
dperez1 Daniel    Time: 2025-10-24 09:50
Q: I have a pair of the angie frames that broke. If I get a new frame, can I just pop the lenses back in?
A: Dear Daniel, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
jenny andersson    Time: 2025-10-24 09:29
Q: Hi - Could you please let me know when I can expect my order to be shipped? Order 81025050521179 Thank you!
A: Dear Jenny J Andersson, We need to confirm the prescription with you since it is very strong. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.
Betty    Time: 2025-10-24 07:55
Q: When i try to load photo it just spins on time and never loads. Help?
A: Dear Betty, We would like to tell you you can change device to computer.
Betty    Time: 2025-10-24 07:52
Q: Is it possible to upload a photo to try on glasses. I'm not having much luck with the camera option since I am near sighted and can't see without my glasses.
A: Dear Betty, We would like to tell you you can change device to computer.
patti haskins    Time: 2025-10-24 07:35
Q: I’ve written to you a few times about returning the glasses I ordered, no reply from you. Please advise
A: Dear Patti Haskins, Please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?And every emails we sent to you were all returned, please double check your email.
Penni Nachman Wexler    Time: 2025-10-24 06:49
Q: I am interested in order both the the Hart frame in pink/blue & the Indiya frame in pink. Both will be RX & I would also like to put a graduated tint. How do I add the tinting. Also confused that the Hart frame says it's large?Thank you!
A: Dear Penni Nachman Wexler,we would like to tell you we\'ve emailed you the pictures of tint and size.
Marisa Maldeney    Time: 2025-10-24 06:44
Q: Hey! I had one of my arms on my glasses break off and I was curious on what your guys repair policy is?
A: Dear Marisa Maldeney, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Janice Queeley     Time: 2025-10-24 05:03
Q: Hello I want to order from you but my prescription don’t have a pd I was going to my pd from my prescription from 23 which is 32.5 for each eyes but your company start at 66 I want to my options I uploaded my prescription.
A: Dear Janice Queeley, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
DIANA GRAY    Time: 2025-10-23 23:14
Q: I redeemed some of my points to purchase Frame: Welcome. I tried to change the color and the discounted points/pricing for this is now gone. I have it in my cart. When I select the frame it shows the discounted rate of 5.00 but once I place it in my cart the rate increases to 16.95
A: Dear DIANA GRAY, We are sorry to tell you the discounted price will be changed after you change the color of frame. If you redeem Welcome in tortoiseshell color, the discounted price is only for Welcome in tortoiseshell color.
DIANA GRAY    Time: 2025-10-23 21:21
Q: I am unable to make a selection for photchromic lenses. Please help me. I want to order asap.
A: Dear DIANA GRAY, We are sorry to hear that, would you please take a screenshot to show us problem in details ?
jamie sawka    Time: 2025-10-23 18:41
Q: I cant change my password!
A: Dear Jamie Sawka, We have reset the password for you and emailed you new password.
marctaviesfuller     Time: 2025-10-23 16:51
Q: I need to exchange 2 pair of glasses how do I do this?
A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?
Shasmee Hicks    Time: 2025-10-23 15:06
Q: I need to return my ourchase
A: Dear Shasmee Hicks, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?
Jodyrosner     Time: 2025-10-23 14:10
Q: Hi there i am trying to find a receipt for my order so that I can submit to my insurance provider. Can you help me please?
A: Dear Jody, We would like to tell you that we\'ve email you about it.
Carolyn Pierce-Dyer    Time: 2025-10-23 06:28
Q: How can I delete my account?
A: Dear Carolyn, We are sorry to hear that, would you please tell us reason why you want to delete your account ?
Ziane Mensah    Time: 2025-10-23 06:01
Q: I ordered the photochromic for my child glasses and they do not transitioned or changed to the dark grey in direct UV light
A: Dear Ziane Mensah, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Michelle Green    Time: 2025-10-22 20:47
Q: I recently ordered 3 pairs of glasses and one of the pairs is super disappointing. The arms seem way too short for standard sizing. I don't have that issue with the other 2 glasses. I'm not sure if there's any sort of refund or what to do in this situation.
A: Dear Michelle Green, We are sorry to hear that,would you please tell us which pair has problem ?
Jaylene Borkowski    Time: 2025-10-22 19:25
Q: Disregard the last message. I'm sorry. Thank you
A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.
Jaylene Borkowski    Time: 2025-10-22 19:07
Q: I put in the wrong description. Both are -2.25, not -1.25
A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.
rachellefaber13     Time: 2025-10-22 16:26
Q: I ordered my 3 pairs of glasses back in august!!! Literally almost 3 months ago, n they STILL HAVEN'T ARRIVED!!?!? And to top it all off, They’ve literally just been sitting at your guys local post office for 10DAYS NOW!!! At this point I just want a FULL REFUND!! Please and thank you.
A: Dear Rachelle Faber, Sorry, concerning your case, we can refund you money $57.13, would you please tell us whether you can accept it ?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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