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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

FawnKlein    Time: 2018-09-25 07:01
Q: How do i get yellow tint on my sunglasses?
A: Dear customer, you can choose \"Lens tint\", then choose yellow tint on the last step.
RebecaVidal    Time: 2018-09-24 22:00
Q: I hacent received any email with the shipping information or anything! And its been more than 20 days that I ordered!!! Order number 81809031632222
A: Dear customer, You can check the shipping status at http://www.17track.net/en/track?nums=LZ801791214CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
JessicaBernal    Time: 2018-09-24 18:31
Q: To Whom it may concern: My glasses have broken is there anyway to get my glasses repaired? Thank you! Jessica Bernal
A: Dear customer, could you take a photo of the glasses to us? We will solve the problem when we check the picture.
Maggie    Time: 2018-09-24 17:47
Q: How can I pick out thickness of my lens ?
A: Dear customer, you can\'t check the thickness. We can only distinguish lenses with the same degree of different refractive index.
Lindsey    Time: 2018-09-24 16:36
Q: There are two charges on my credit card from where Light for only 1 pair of glasses. I would like a refund for this order number: 2180923202525 Thank you
A: Dear customer, we have checked the account. We find that you pay once.
DianaGrubbs    Time: 2018-09-24 10:58
Q: I need to change the axis on the OS to 140 rather than 150
A: Dear customer, we have changed the axis for you. We will process the glasses ASAP.
Vicki Mitchell    Time: 2018-09-24 10:27
Q: Can I use my own frames and how much is it for progressive transitional ?
A: Dear customer, sorry, we can\'t do progressive transitional for your frame due to the expensive shipping fee.
TiffanyLeGrande    Time: 2018-09-24 10:05
Q: I just received confirmation on my glasses, but it doesn't include the sphere, cylinder and axis numbers. I need to include those before you ship the glasses. Thank you
A: Dear customer, please send the correct prescription to us, we will change the prescription for you.
TopaziaLandry    Time: 2018-09-23 11:50
Q: Hello. The coupon code FALL2018!is not working. Do you have another I can try?
A: Dear customer, this code works from Sep 24th to Sep 26th. Please try it again.
JocelynGerrits    Time: 2018-09-23 08:53
Q: Do you have a try on feature like Zenni Optical, where you upload your picture and try on the frame?
A: Dear customer, please click the button \"TRY ON\" on the top of the product page.
Rb    Time: 2018-09-23 06:52
Q: I am wanting to purchase the Mag sunglasses with the lenses pictured, but the description does not specify the tint style (mirrored ?) or allow me to choose a coating. Can someone help with this?
A: Dear customer, you just choose the \"default lens tint\". This shows that we will make the glasses with the pictured tint.
SiongpaYang    Time: 2018-09-22 19:16
Q: Hello wherelight I was wondering when my glasses will be shipped ? Love your glasses, they are awesome so I keep buying more ! Can’t wait for then new ones to arrive , please update me
A: Dear customer, your glasses will be shipped today.
TINAMEREDITH    Time: 2018-09-22 16:47
Q: Do you have a 10% grey tint?
A: Dear customer, sorry, we don\'t have it. We can check all the tint on our website to find the most suitable tint.
ChelseaWarren    Time: 2018-09-22 13:57
Q: Where do I find my saved glasses that I "hearted"?
A: Dear customer, you can login first, then click the love pattern on the top of the website.
Quin    Time: 2018-09-21 06:13
Q: I am having problems saving my prescription. How can I correct this.
A: Dear customer, can you take screenshots of it and email it to us so that we can check it for you first?
TaraBeale    Time: 2018-09-20 20:31
Q: I need to change one of my prescription
A: Dear customer, please tell us your correct prescription.
cbutler    Time: 2018-09-20 16:56
Q: hello, is there a way to get nonprescription lenses in the glasses?
A: Dear customer, if you want the frame only, you can click the \"Fashion\" then choose \"Frame Only\". Or you need the plano, you can choose the \'None\' on your both CYL.
TeresaGonzales    Time: 2018-09-20 14:14
Q: You do NOT use a scratch resistant coating. Just cleaning them ONE time with the cloth you send with the glasses scratched them so I took them to a local eye Doctor who confirmed there is NO scratch resistant coating on ANY of the glasses I bought and received!!
A: Dear customer, please send the picture of your glasses to us.
SadiePell    Time: 2018-09-20 10:34
Q: I paid extra to have my glasses delivered in a week and they are still not here. When will I receive them?
A: Dear customer, I\'m sorry for that. Your glasses need to be customized. Please Wait patiently.
DeannaBender    Time: 2018-09-19 14:28
Q: Is there a place to download your photo to see what the frame lools like on each individual's face?
A: Dear customer, we have \"try on\" feature on our website, you can check it first and if you still have problems, please feel free to contact us.
PennyDavis    Time: 2018-09-19 12:32
Q: Hello! I made my purchase a little over a week ago and was given a tracking number w/ website. However, whenever I go to check it, I'm told the number is invalid, there is nothing there, or it's just not found. What's going on? This is my first purchase with you. Please don't make it be my last.
A: Dear customer, we have checked and it is on the way to your country, when it arrives, the information will be updated.
RochelleWillis    Time: 2018-09-19 08:27
Q: My question is the system doesn't save my prescription So each time I choose a frame I have to reenter my prescription
A: Dear customer, we would like to tell you that it can be saved on our website, you need to click the box to save when ordering, you can check the ordering page, if you can not find it, please contact us.
Jamie    Time: 2018-09-19 05:22
Q: I wish to have Photochromic lenses. I don’t see how to add that feature when I’m preparing an order. Also, what is the price for this?
A: Dear customer, we would like to tell you that we do offer it, you can check it under lens tint choice.
Aurie    Time: 2018-09-18 16:29
Q: Do you guys text or call customers regarding any orders placed?
A: Dear customer, we would like to tell you that we will send an confirmation to you via email.
Brittany    Time: 2018-09-18 11:45
Q: My order shipped out a few days ago and still isnt showing up on the tracking website
A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives, the information will be updated. Your patience and understanding will be greatly appreciated.
KendraHays    Time: 2018-09-18 11:34
Q: Am I able to get the lens without any Rx in them? I am wanting to have the lens in the glasses, but get the prescribed part complete somewhere else.
A: Dear customer, would you please tell us if you mean that you want to order frame with non-prescription lenses from our website? If so, we would like to tell you that we do offer it, please feel free to order on our website.
NadineDeyett    Time: 2018-09-18 08:05
Q: Hi There I was trying to track my order but it has been in showing shipping label was made on September 13th, 2018 but no tracking information. My number is 9400110200881839272416 Thanks so much!
A: Dear customer, we have checked and the information was updated and you can track it on USPS website if you like.
Jamie Thomas     Time: 2018-09-18 01:22
Q: I typed my email address incorrectly when I attempted to create an account. I believe that I typed: ladyegas123@gmail.com instead of ladyvegas123@gmail.com. I didn’t see an option to correct my error. Can you do this for me please?
A: Dear customer, we have changed it for you and you can use the correct email address to log in if you like.
Heridel    Time: 2018-09-17 16:26
Q: Order number 2180909172252 Hello I would like know the status of my order. This is my first purchase with you and I dont know If I did the correct process. Thank you, Heridel
A: Dear customer, we have to tell you that your order is still being processed and we will rush it for you, your patience and understanding will be greatly appreciated.
AstaHeller     Time: 2018-09-17 12:14
Q: When should I expect my order to arrive? Correct email Astimom@gmail.com
A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, the information will be updated.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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