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Ashley Britton Time: 2025-11-10 21:49

Q: I need someone to contact me about my father’s prescription. His pd is 28.0 on the left and you don’t give the ability to mark that. And I’m also unable to upload the prescription. Please advise

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Dominique Settles Time: 2025-11-10 17:57

Q: Every pair of glasses, the prescription is slightly off. This is a new and correct prescription from my optometrist.

A: Dear Dominique Settles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ashley Britton Time: 2025-11-10 15:38

Q: I am trying to order some glasses for my father, his prescription does not have a PD so it won’t let me submit it. I also am unable to send you a photo of it, can someone please help me.

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Forsythe Tiffini Leigh Time: 2025-11-10 15:18

Q: My Pd is not listed on here.it is 61.2.

A: Dear Forsythe, We would like to tell you that you can fill PD value 61.0 .

Rebecca Thomas Time: 2025-11-10 11:18

Q: I never got my package, I filed a lost mail claim a month ago and they haven't found it.

A: Dear Rebecca Thomas, We are sorry to hear that, would you please double check address below is correct ? 23803 Winifred Ave,Warren,MI,48091-1829,US

asetformula666 Time: 2025-11-10 08:55

Q: I’ve made multiple requests and given your company ample opportunity to correct this. If my REFUND isn’t confirmed and processed immediately, I’ll be filing a formal dispute with my bank and including this entire chat as evidence. This is my Final Notice before I escalate this matter. M.T

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

asetformula666 Time: 2025-11-10 08:36

Q: Yes, I’m sure. I do not want a remake or replacement. I want a full refund for the order. The glasses I received are unusable, and the prescription I submitted is correct. Please confirm my REFUND and provide the written details of when it will be processed.

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

phyllisherrick1 Time: 2025-11-10 07:48

Q: I just received a message about the owl case, do you use Paypal? I want to make sure it isn't a scam before I pay for the case. Thanks

A: Dear Phyllis, We would like to tell you that is our Paypal account.

bitty.timberlake Time: 2025-11-10 07:38

Q: Hello! I just wanted an update on my order! It said shipped but there hasn’t been any updates in almost a week, I just want to be sure it’s not lost in the mail. Thank you!

A: Dear Taylor Timberlake, We would like to tell you that your item arrived at USPS facility in OMAHA NE DISTRIBUTION CENTER on November 10, 2025 at 5:58 pm. The item is currently in transit to the destination. You will receive it soon.

Maeve Morelli Time: 2025-11-10 06:58

Q: The Dagny, Jacqueline, Lavinia, and Odessa do not fit. The pair of Leona in purple that I purchased arrived with loose arms. I am unable to attach a photo, as the option is not available on the website.

A: Dear Maeve Morelli, About broken glasses, would you please take a photo of the broken glasses to show us the problem first ? And you can send us the photo to our email address: service@mail-wherelight.com

Cara Norris Time: 2025-11-10 02:53

Q: My order number 81025280519435 has been "processing" for over 2 weeks. When will it be posted?

A: Dear Cara Norris, We would like to tell you that we will ship your order out today.

Bernice Camilleri Time: 2025-11-10 02:31

Q: Tracking number 1Z00F5V50473505527, UPS need a proof of payment (detailed invoice : including GOODS + FREIGHT cost) as this shipment is subject to Customs procedures.

A: Dear Bernice Camilleri, We would like to tell you that we\'ve emailed you about this.

laquana.williams Time: 2025-11-09 19:53

Q: I have update my prescription and need my eye glass order to be updated to correct prescription

A: Dear Laquana Williams, We would like to tell you that we have corrected it for you

Jamie Stopper Time: 2025-11-09 18:19

Q: My address is wrong on the order . Please send to 3425 Spencer st. Las Vegas, NV. 89169. Please confirm you received this email and will update the address Thank you

A: Dear Jamie Stopper, We would like to tell you that we have corrected it for you

orlandoc1961 Orlando Time: 2025-11-09 17:46

Q: Uno de mis lentes no quedó igual a otros, no puedo leer con ellos

A: Dear Orlando, We are sorry to hear that, would you please tell us which pair has problem ?

Nichole Wilson Time: 2025-11-09 17:34

Q: I bought a pair of multifocal glasses and they are all jacked up. They sit crooked on my face, No I am not able to adjust them myself. It's like the bifocal part of the glasses come up way to high in the lens, 90% of the lens appears to be a bifocal. I can't even wear them. I have been wearing multifocal lens for over a year so I am use to them and know how to use them correctly (where to look and such) Am I able to get a refund? I'm very upset that I paid over $40 and I can't even wear them.

A: Dear Nichole Wilson, We are sorry to hear that, would you please tell us which pair has problems ?

Katrina Smith Time: 2025-11-09 17:05

Q: How can I get and itemized bill? One that shows the cost for each item ordered for my glasses?

A: Dear Katrina Smith,We would like to tell you that we\'ve emailed you the receipt.

jessica Earle Time: 2025-11-09 10:19

Q: I have added a photo of my prescription because there's no option to add a aided VA but it shows it on my prescription. Please can someone contact me to see if this will cause an issue ordering?

A: Dear Jessica Earle, We have checked your prescription and the prescription you filled is correct. Please don\'t worry.

Priscilla Lepine Time: 2025-11-09 06:10

Q: Whenever I get the $1 sale and click on the glasses, they come up with a higher price. How am I supposed to access the sale price?

A: Dear Priscilla Lepine, We are sorry to hear that,would you please take a video to show us problem in details ?

Graves Ali Time: 2025-11-09 01:30

Q: Hi, my glasses came and they slanted on my face, they are crooked and I’m not a huge fan of them. I would like to know about either getting a refund on them or swapping them out for a different pair?

A: Dear Burd Alison, We are sorry to hear that,would you please take a photo to show us the problem in details ?

lmference Time: 2025-11-08 18:09

Q: I need to change the shipping address on my order can you help?

A: Dear Lisa Ference, We would like to tell you that we have corrected it for you

Daijone Hilman Time: 2025-11-08 14:35

Q: I'm having trouble entering my prescription. I don't have a PD on my prescription

A: Dear Daijone Hilman, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Nichole Wilson Time: 2025-11-08 12:57

Q: I bought 2 pay of glasses. One pair is great but the other pair sits crooked on my face and it's like the bifocal portion of the glasses is to high up in my vision range. When I put them on I have to tilt my head down and look up to see properly. If I look through them like ypur supposed to it's like you looking through the bifocal. The clear ones are good, its the red ones that I'm having issues with.

A: Dear Nichole Wilson, We are sorry to hear that, would you please tell us which pair has problems ?

FRANK LEPINE Time: 2025-11-08 11:14

Q: Correction. I do not want polarized lenses. I want photochromic lenses. Can you please change this for me. My order number is #21125081101193

A: Dear Frank Lepine, We need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

FRANK LEPINE Time: 2025-11-08 11:12

Q: Can you change the chromatic lenses to transition lenses for driving for this order please? Order #21125081101193

A: Dear Frank Lepine, We need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

ms.eluvslo Time: 2025-11-08 10:22

Q: I need to change my shipping address

A: Dear Missy Fagan, We would like to tell you that we have corrected it for you

ms.eluvslo Time: 2025-11-08 10:18

Q: Need to change my shipping address

A: Dear Missy Fagan, We would like to tell you that we have corrected it for you

Rose Lexi Time: 2025-11-08 01:37

Q: it’s not letting me try to cancel online

A: Dear Lexi Rose, Would you please tell us the reason why you want to cancel these pairs ?

desiree Time: 2025-11-07 14:07

Q: My order has been stuck in pre-shipment with USPS awaiting the item since 10/30/25. It has been over a week with no update. I was wondering if it has been sent.

A: Dear Desiree, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item arrived at USPS facility in LOS ANGELES, CA 90065 on November 9, 2025 at 11:17 am. The item is currently in transit to the destination. You will receive it soon.

Tricia Chronister Time: 2025-11-07 10:32

Q: Hello, I just placed an order. My order number is. 81125071026235. I just noticed that the red polkadot glasses are size large and I was wondering if I could get a size medium instead? Thanks.

A: Dear Tricia Chronister, We are sorry to tell you that the size of each frames can not be changed, do you want to change other frames ? And the size of black frame in your order is the same as the size of red frame, do you also want to change it ?

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