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Deborah Ward Time: 2020-08-05 23:19

Q: I have not received my glasses. Order was placed on June 30th.

A: Dear Deborah Ward, We are so sorry for the delay. The tracking shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Would you please wait for one more week ? If the tracking information is not updated after one week, we will remake the order for you.

KATRINA MCDONALD Time: 2020-08-05 16:23

Q: Hello what do you do is too can’t choose your pupillary distance?

A: Dear KATRINA MCDONALD, which frame do you want ? Would you please tell us your PD ? We will check it for you.

Jastanie Time: 2020-08-04 14:44

Q: I ordered on July 23 and I don’t have a tracking number and the cart says empty but the money as been taking out of my acct any info?

A: Dear Jastanie, We have shipped your order. The tracking number is 9405515902368877547724. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877547724

Lori Harmon Time: 2020-08-03 17:45

Q: Am I able to just purchase frames? We have a prescription that needs to be filled but can only be done in a lab that specializes in high powered scripts for people who have very low vision.

A: Dear Lori Harmon, You can choose frame only.

TristanBurchett Time: 2020-08-03 14:35

Q: Can I not pick progressive polarized lenses on any frame I like?

A: Dear Tristan Burchett, Do you mean that you want polarized lenses with no progressive ? If so , please don\'t add add value after you choose polarized lenses.

JULIETTESTRAUSS Time: 2020-08-03 14:22

Q: Hello, There is an issue with order # 2200803140938 I just placed. I was charged $320.35 but I entered a BOGO code io6770132603lz0822 and it gave me a lowered subtotal of about $200.00 but when my PayPal Payment went through, I was charged the full amount! Can you please give me a refund equal to one pair of glasses for $102.80? Thank you!! Juliette Laurel Strauss PS: This is the SECOND time I ave had billing issues with you!!

A: Dear JULIETTE STRAUSS, Please don\'t worry, we will refund you $100.8 (BOGO is for the cheaper pair).

Coda H. Time: 2020-08-03 08:23

Q: When will you have more clear Xenia frames in stock?

A: Dear Coda H, Sorry, we will not get them in stock. They are discontinued.

Mags Bossert Time: 2020-08-02 11:57

Q: Hi. I order 3 pairs of glasses. They are all blurry. I love the frames but I can't wear them. How do I go about fixing this?

A: Dear Mags Bossert, please don\'t worry, we will help you. Would you please tell us your order number ?

RashundaMendy Time: 2020-08-01 11:32

Q: I cannot checkout with the two glasses I have in my cart

A: Dear Rashunda Mendy, Would you please take a screenshot of your cart and send it to us ? Do you want to use coupon or discount ? If so, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

CharThreepersons Time: 2020-08-01 06:13

Q: I have a pair of glasses ordered now I would like to know if you can make "computer glasses" where it is all the one strength? C Threepersons

A: Dear Char Threepersons, we can make single vision computer glasses, you need to fill in your prescription for computer when you place an order.

EmilyRios Time: 2020-07-31 20:16

Q: I have two items in my Cart but The buy1get1 code BOGO3 that you emailed me is that not working. Please advise.

A: Dear Emily Rios, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

Cynthia Guthrie Time: 2020-07-31 14:48

Q: Do y’all accept Medicaid insurance?

A: Dear Cynthia Guthrie, sorry, we don\'t.

EvaNagy Time: 2020-07-31 13:07

Q: Hi! I received my order 2200722074332 today! One of the frames, the pink with stars and crystals (9136) is missing a silver star on the upper left side of the frames. Are you able to send another pair? Do you want me to send these back to you? If so, can you send a shipping label? Thank you for your help! :)

A: Dear Eva Nagy, we are so sorry for this, please don\'t worry, we will help you. Would you please take a photo of the #9136 and send it to us ?

SarahMayStanleySlack Time: 2020-07-31 05:42

Q: Hello, The sunglasses I ordered are too strong. There was a mixup where my reading glasses turned up with my normal prescription and that was fixed thank you. However I think my sunglasses ended up with my reading prescription. I find it hard to walk whilst wearing them but at the time I received the order I was recovering from covid-19 so I thought I was still having problems with vertigo when I tested them. Being indoors all the time I couldnt test them for long. Can you help please?

A: Dear SarahMayStanleySlack, we checked the prescription for sunglasses, it is correct. This frame may not fit you. We can remake the sunglasses for you, would you please choose a different frame on our website ?

RubysteanStubblefield Time: 2020-07-30 14:25

Q: Where do I check out? I can't find a place to check out for my order. I have been trying for weeks. I choose my item and can't get any further than putting in my information.

A: Dear RubysteanStubblefield, we would like to tell you that we have checked your order and we would like to tell you that the prescription you filled in the order is correct.

Isabelle Parsons Time: 2020-07-30 10:49

Q: 8206092038444 what is the TRACKING #for this order y’all claimed to have shipped?For the 10 th time asking. I’m pissed I have emailed sent these notes since June. I don’t care if it’s 10.00 it min and y’all got my money without any product.im calling my bank or bbb this is wrong

A: ear Isabelle Parsons, we are sorry for this, please don\'t worry. we would like to tell you that the previous tracking number is 9400115902368877462819.

Isabelle Parsons Time: 2020-07-30 10:40

Q: I have written and emailed y’all numerous times about my order.i have been to the postal service but without a tracking number theyCannot me. What is the tracking number that only you have since you say they were delivered.How could you tell me to go to the post office without tracking information.im not responsible because y’all never sent any information to me about my order no email tracking or anything. If you sent this item please send tracking # or refund . I’m gonna see about having charges reversed if you cannot produce tracking number.

A: Dear Isabelle Parsons, we are sorry for this, we would like to tell you that the previous tracking number is 9400115902368877462819.

Stephanie Time: 2020-07-29 12:17

Q: Hello, When I check the measurements on the listing for "ANSTICE Retro Designer Oval Medium Eyeglasses - Red", the measurements given on the site in the frame details are different than the numbers that I can see engraved on the stem of the glasses in the product photo. What are the complete, correct measurements and weight for this frame?

A: Dear Stephanie, we would like to tell you that you can check the size inFRAME DETAIL.

HunnyPatel Time: 2020-07-29 04:09

Q: Hello the frame i Want India Says my Pd is To small But i want that frame how to process that order ..?

A: Dear HunnyPatel, would you please tell us your PD ?

Angela Jones Time: 2020-07-28 19:24

Q: I don't have any idea what my pd is.

A: Dear Angela Jones, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. If you don\'t have a millimeter ruler, you can click this link to download a a millimeter ruler. https://www.wherelight.com/faq.php

MoniqueForrest Time: 2020-07-28 17:52

Q: I have my PD it is 65 thank you so much

A: Dear Monique Forrest, we would like to tell you that we have made changes to your PD. We will process your order immediately.

AmberOrtega Time: 2020-07-28 08:25

Q: My order said it has shipped but it hasn’t gone any yet. Will you please check into this for me?

A: Dear Amber Ortega, We would like to tell you that we have shipped your order out. We have checked the tracking information and your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on July 28, 2020 at 7:00 pm. The item is currently in transit to the destination. You will receive your package soon.

JoanKyle Time: 2020-07-27 14:11

Q: I’m checking when order #82007021021435 will be shipped? Than you

A: Dear Joan Kyle, we are sorry for the delay. We will ship your order out this week.

CinthiaAranda Time: 2020-07-26 19:32

Q: Hola recibi este mensaje y quisiera saber a que se refiere Cambiar lentes]2020-07-16 Oceanpay completo! Puede ingresar al estado de distribución 2020-07-16 Gracias !

A: Dear Cinthia Aranda, \"Oceanpay complete \"means that we have received your money. The other one means that your order is being processed.

Kathy J Dunn Time: 2020-07-25 17:28

Q: Do you accept prescriptions from all certified optometrist?

A: Dear Kathy J Dunn, yes, we accept prescriptions from all certified optometrist

Theresa Sutton Time: 2020-07-24 12:11

Q: Do you provide tint for the lens ?

A: Dear Theresa Sutton, yes, we provide tint for the lens. You can choose it in the lens tint.

Cleo Time: 2020-07-24 09:34

Q: i ordered a pair of glasses over two weeks ago, i got an emailed saying it was a preshipment 9 days ago..how much longer until i get my glasses...

A: Dear Cleo, We would like to tell you that we have shipped your order out. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. If the tracking information is not updated after a week, please contact us as soon as possible.

Shelia Pumphrey Time: 2020-07-23 22:38

Q: I placed an order today & got a text about verifying the prescription?!?! Where, what do I do?! The values ARE correct.... I double checked 6 times because it frightens me I’ll type wrong! :-)

A: Dear Shelia Pumphrey, your order is in processing, please don\'t worry.

Rachael Smith Time: 2020-07-23 18:55

Q: Hello, I just received four pairs of glasses. I went to wear one pair and noticed an issue on the lense. I tried to clean off what looked like a smidge, but it won't go away. It appears to be an issue with the coating. It was order 82007021227500 style 70042. Please advise, these are my favorite of the four. Rachael

A: Dear Rachael Smith, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the lenses and send it to us ?

Elspeth Furey Time: 2020-07-23 06:46

Q: I am trying to order frames but my PD is 56 and it is greyed out? Someone else you told to just put the correct PD in the notes. Is that what I should do or can I just not have these frames?

A: Dear Elspeth Furey， which frame do you want ? Please tell us the frame name, we will check it for you.

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